Newport Lexus

We were extremely pleased that our AAA Car Buying Service representative aligned us with such an amazing dealership. He informed us that he trusted the services that this dealership could provide, an Service representative aligned us with such an amazing dealership. He informed us that he trusted the services that this dealership could provide, and that we were in good hands. More

Newport Lexus failed to deliver us a 2nd key to our new 2024 RX350h at signing and vehicle delivery on February 6, 2024. Instead our salesman confidently promised to get the 2nd key to us “in about a week 2024 RX350h at signing and vehicle delivery on February 6, 2024. Instead our salesman confidently promised to get the 2nd key to us “in about a week or two”. Two weeks later, when we contacted him, Yas said “It may take another month”. The following month, we had to contact him again. This time he said “it might take longer”, and then he literally just forgot about us. No follow up calls - crickets for almost 6 months from date of purchase. Several voicemail messages to the general manager were also ignored. Detailed email to the general manager - ignored. It was not until we threatened to give the car back and sue on August 3, 2024 during the car’s first routine maintenance visit to the service dept, when suddenly the service dept. “found” an “emergency replacement key” for us that day. This was our 3rd vehicle purchase from Newport Lexus and our last. Never again will we even think of buying another car from Newport Lexus, which apparently changed ownership several months ago. This may explain the sudden vanishing act of former, good quality sales and service. Beware of this dealership. More

At the time I made the appointment. It would have been helpful if I was informed at that time, as to how long service was estimated to take. As a result, I was forced to wait over 2 hou It would have been helpful if I was informed at that time, as to how long service was estimated to take. As a result, I was forced to wait over 2 hours needlessly. I could have made other arrangements had I been informed prior to my appointment. More

Very help! Keep me informed of the status of my car and found me when it was done. Keep me informed of the status of my car and found me when it was done. More

Great service as expected. I will return for a next visit. Joey W. Has been my service advisor for over 15 years with excellent service I will return for a next visit. Joey W. Has been my service advisor for over 15 years with excellent service More

Exceptional service, quick, effective, clear with communication, upfront about everything, recommend to all who are looking to buy or get their car service communication, upfront about everything, recommend to all who are looking to buy or get their car service More

Thank you for helping us out with the maintenance on our vehicle. It is greatly appreciated. vehicle. It is greatly appreciated. More

Gary K and his assistant Alfa they were both were polite and very helpful. We enjoyed time while looking around for the vehicle of our choice. We give both 10 ⭐️ Thank you, The Sultan’s and very helpful. We enjoyed time while looking around for the vehicle of our choice. We give both 10 ⭐️ Thank you, The Sultan’s More

Always a good experience. The service writer was very knowledgeable and efficient with my problems. The service writer was very knowledgeable and efficient with my problems. More

I always have a good experience when bringing my car in for service. The employees are always very friendly and considerate, and the work gets done in a timely manner. for service. The employees are always very friendly and considerate, and the work gets done in a timely manner. More