
Newport Lexus
Newport Beach, CA
Filter Reviews by Keyword
By Type
Showing 2,325 reviews
My Service Advisor Peter Perez is the most helpful on letting me know if other services needed to be done. All in a text too! I saw what was needed and signed and approved immediately! No wasting time f letting me know if other services needed to be done. All in a text too! I saw what was needed and signed and approved immediately! No wasting time for the mechanics also. When I pick up my car it’s always washed too! Thank you Peter, and the service team. More
Upon arrival. I was greeted by Kevin who supervised my entire experience at Newport Lexus. He arranged for a shuttle to my desired destination. The estimated cos I was greeted by Kevin who supervised my entire experience at Newport Lexus. He arranged for a shuttle to my desired destination. The estimated cost quoted for service rendered was exact. No surprises! My car was clean inside & out. Truly a 5 star establishment. They are the best! More
I prefer a different service writer next time. I wasn’t happy with Peter. He gave me a hard time about not hearing his phone call and misunderstanding his text to me about when my car was ready. I wasn’t happy with Peter. He gave me a hard time about not hearing his phone call and misunderstanding his text to me about when my car was ready. He seemed annoyed that he had to walk over to me in the waiting area to tell me my car was finished. I do not want to work with him ever again. If I have to, I would go to a different dealership for service. Otherwise, I was very happy with my service. More
The service was exceptional. I had not reserved a rental car while mine was being worked on and he had keys for me to a rental within a few minutes, as I wanted to go shopping fo I had not reserved a rental car while mine was being worked on and he had keys for me to a rental within a few minutes, as I wanted to go shopping for the few ours I had in the area. More