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Newport Lexus

Newport Beach, CA

4.9
2,325 Reviews

3901 MacArthur Blvd

Newport Beach, CA

92660

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Showing 2,325 reviews

April 27, 2024

The service at Newport Lexus was excellent. We would highly recommend to friends and family. More

by Jminalab
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kary Thomas
Apr 30, 2024 -

Newport Lexus responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 27, 2024

My Service Advisor Peter Perez is the most helpful on letting me know if other services needed to be done. All in a text too! I saw what was needed and signed and approved immediately! No wasting time f More

by katherineann.scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The intake service team!, Peter Perez
Apr 30, 2024 -

Newport Lexus responded

It's fantastic to hear that you had a great experience and that Peter provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 26, 2024

David Miller was wonderful in assisting with getting our vehicle’s navigation map updated. Communication and followup was excellent! More

by Magda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Miller
Apr 30, 2024 -

Newport Lexus responded

It's fantastic to hear that you had a great experience and that David provided wonderful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 25, 2024

The service was top notch very professional and the Service Writer was nice Thanks a More

by Edward Miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Manzano
Apr 28, 2024 -

Newport Lexus responded

We are thrilled to hear that you had a top-notch experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 25, 2024

Upon arrival. I was greeted by Kevin who supervised my entire experience at Newport Lexus. He arranged for a shuttle to my desired destination. The estimated cos More

by Virginia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Apr 28, 2024 -

Newport Lexus responded

It sounds like you had an excellent experience at Newport Lexus with Kevin's assistance! We're glad that everything went smoothly, from the shuttle arrangement to the accurate cost estimate and the cleanliness of your car. Thank you for choosing us!

April 24, 2024

Absolutely perfect Joey was great as always. The car is looking and driving like new More

by jmitch4534@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Wilchek
Apr 28, 2024 -

Newport Lexus responded

It's fantastic to hear that you had a perfect experience and that Joey provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 24, 2024

Awesome customer service, always friendly and delivers completed vehicle on time and with fair pricing, highly recommend this dealer More

by Mjmanette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Wilchek
Apr 28, 2024 -

Newport Lexus responded

We are thrilled to hear that you had an awesome experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 24, 2024

I prefer a different service writer next time. I wasn’t happy with Peter. He gave me a hard time about not hearing his phone call and misunderstanding his text to me about when my car was ready. More

by Dancer
Service Time
Recommend Dealer
Yes
Employees Worked With
Peter Perez
Apr 28, 2024 -

Newport Lexus responded

Thank you for sharing your feedback. I apologize for the inconvenience you experienced with Peter during your recent visit. Your satisfaction is important to us, and we strive to provide exceptional service at all times. I understand your preference for a different service writer and assure you that we will address this matter internally. Please know that your concerns are taken seriously, and I would appreciate the opportunity to discuss this further with you. Feel free to contact me directly at your convenience. Thank you for choosing Newport Lexus, and I look forward to speaking with you. Tony D'Amato General Manager NEWPORT LEXUS Direct: 949-477-7088 tonydamato@newportlexus.com

Apr 29, 2024 -

Dancer responded

Thank you for your attention to this matter. I really appreciate it. Good to know that you care about your customer service. Based on this I will bring my vehicle back to your store for service.

April 24, 2024

The service was exceptional. I had not reserved a rental car while mine was being worked on and he had keys for me to a rental within a few minutes, as I wanted to go shopping fo More

by Dwoodall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Perez
Apr 28, 2024 -

Newport Lexus responded

We are thrilled to hear that you had an exceptional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 23, 2024

With the help of Mr. Nasser and Mr. Mo, my wife and I purchased the right vehicle that we love it a lot. More

by thomaswong
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mo Qureshi, Nasser Naderi
Apr 25, 2024 -

Newport Lexus responded

That's fantastic to hear! It sounds like Mr. Nasser and Mr. Mo were instrumental in helping you and your wife find the perfect vehicle that you both love. Enjoy your new vehicle!

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