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Newport Lexus

Newport Beach, CA

4.9
2,422 Reviews

3901 MacArthur Blvd

Newport Beach, CA

92660

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Showing 2,422 reviews

May 23, 2024

We enjoyed working with sales people. They offered help and advice. We were able to make quick decisions based on their advice. Test drive was very good and sales person knowledgeable and More

by smelukote
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Kalagian, Michael Shimon, Greg Lawson
May 24, 2024 -

Newport Lexus responded

Congratulations on your new vehicle! We're thrilled to have delivered an enjoyable sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

May 23, 2024

Respectful, patient and no pressure interactions with Rafael Martinez was what pushed me over the edge to buy at this dealership. Gary Kalagian was just as helpful and thorough. My whole experience was q More

by abetancourt67
Recommend Dealer
Yes
Employees Worked With
Rafael Martinez, Gary Kalagian
May 24, 2024 -

Newport Lexus responded

It's wonderful to hear that you had such a pleasant experience at Newport Lexus, especially with Rafael and Gary. Their respectful and patient approach, without any pressure, made a significant difference for you. Thank you for recommending them and our dealership. Enjoy your new vehicle!

May 23, 2024

No pressure - excellent service. Salesman Mr Khakoo was great to deal with and continues to follow up. More

by mlb3002011
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I didn’t meet any of these people??
May 24, 2024 -

Newport Lexus responded

Congratulations on your new vehicle! We're thrilled that Khakoo provided you with a great sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

May 23, 2024

My wife and I were pleasantly surprised when we visited the Lexus dealership of Newport Beach. We couldn’t have asked for a better salesman from start to finish. When we arrived, Kelly had our car pulled More

by tsuarez123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelly Berry and a finance guy who had a spilt cup of coffee on his desk
May 24, 2024 -

Newport Lexus responded

We're thrilled that you had a great experience at Newport Lexus with Kelly! His exceptional service and the comfortable environment made your visit enjoyable. Thank you for recommending us, and we look forward to serving you and your family again!

May 23, 2024

I had the pleasure to work with ZAHEED KHAKOO at Newport Lexus to purchase a new Lexus RX. Zaheed was super easy to work with; very responsive, transparent and upfront about pricing and made sure the paperw More

by mehdicpa1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zaheed Khakoo
May 24, 2024 -

Newport Lexus responded

Thank you for sharing your positive experience with Zaheed at Newport Lexus! We're thrilled to hear that Zaheed made your car-buying experience easy, transparent, and efficient. It's great to know that he was responsive and upfront about pricing, ensuring a smooth process for you. We appreciate your recommendation and are delighted that you had the best buying experience with us. Enjoy your new Lexus RX!

May 23, 2024

It took time longer than explanation. I did not receive call and/or information about update. More

by shigeki.sakoda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liam
Jun 18, 2024 -

Newport Lexus responded

I appreciate you sharing your experience with us. I apologize for the delay in service and the lack of communication regarding updates. I would like the chance to make things right and regain your trust. Please reach out to me so we can discuss your concerns further. I'm looking forward to hearing f rom you. Best regards, Tony D’Amato General Manager NEWPORT LEXUS Direct: 949-477-7088 tonydamato@newportlexus.com

May 22, 2024

Our salesman Vance was knowledgeable, friendly and efficient. He made the experience much easier than anticipated. More

by Hollinick
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vance Remmey
May 23, 2024 -

Newport Lexus responded

We're delighted to learn about your positive experience and the knowledgeable assistance provided by Vance! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 21, 2024

I live in Texas and had been looking for a Lexus F Sport CPI. Newport Lexus was reccomended by Jerry Reynolds, the Car Pro. I got in touch with Chris Clark about a car I had seen on I seen on the internet. More

by hawaiimike.7
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Summer Curry, Chris Clark
May 22, 2024 -

Newport Lexus responded

Thank you for sharing your experience! We're thrilled to hear that Chris and Summer provided you with excellent service throughout your car-buying process. It's great that Chris helped with transportation costs and that Summer assisted with the paperwork to finalize your deal smoothly. We're glad your Lexus F Sport CPI was delivered promptly and that you're happy with your purchase. Your recommendation means a lot to us! Thank you for choosing Newport Lexus.

May 20, 2024

purchased vehicle at an interest rate I was quoted. when I got home I realized they had charged me a different rate. when I questioned this and showed them what I was quoted they basically called me a More

by glenda
Recommend Dealer
No
Employees Worked With
Mohammad Ghasemi finance
May 22, 2024 -

Newport Lexus responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 17, 2024

They were great. They made it so easy for me wash the car did everything and drove me to work and picked me up. They are the best we got More

by fnlawyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Wilchek
May 20, 2024 -

Newport Lexus responded

We're delighted to learn that your experience was great! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

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