Newport Lexus

Joey Kato helped me find a car I did not expect to be able to purchase, and helped me get a good deal for my circumstance. He was attentive to my peculiar preferences in a car and worked well with me to able to purchase, and helped me get a good deal for my circumstance. He was attentive to my peculiar preferences in a car and worked well with me to find what I needed More

Kevin is very good, very helpful, and knowledgeable. I am looking forward to see him again soon. I am looking forward to see him again soon. More

With an amazing salesperson, Gregory Brawley, it seemed as though this was going to be a five star review, an incredible and professional experience. Mr. Brawley answered every question I had and truly wen as though this was going to be a five star review, an incredible and professional experience. Mr. Brawley answered every question I had and truly went the extra mile for me through the process. He’s a huge asset to Lexus Newport. Can’t speak highly enough of him. Unfortunately, the delivery process turned into a huge disaster, with an incredibly unprofessional trucker and company scratching the car and delivering before the agreed time and before I was ready for it. Granted, this wasn’t the dealership’s fault directly, but they need to accept some responsibility since they elected to use this place. I’ll link the review for that company. Stay far away from them for sure.But back to Lexus Newport specifically, the reason for the sub par review for the dealership itself comes down to the unprofessional and uncaring attitude of one employee there. Summer Curry. After the delivery got screwed up, this lady basically threw up her hands and literally said, “sorry, not my fault. Hope you enjoy your new car. “, in effect saying that they washed their hands of all responsibility. Sorry, Summer, that doesn’t cut it. At all. Using this trucking company as the means of delivery means you guys should be assuming a significant amount of responsibility since you’ve chosen them to deliver vehicles. If they botch a delivery that reflects on the dealership as well IMO. She even had the gall to suggest that I would slander her in my review and her survey and screw up her bonus. Which was awesomely unprofessional. No slander needed here Summer. Just the simple truth laid out. You are unprofessional, lackadaisical and a terrible representative of your dealership. Mr Brawley knows how to take care of customers and tries to do right by them. He’s a big picture kind of guy. You on the other hand could really care less. So I’m calling you out. Whether you get your bonus or not is ultimately inconsequential. I could care less. What’s important is that customers avoid you like the plague if at all possible when using Lexus Newport. I’ve said my peace. Ah, the power of the internet.. https://www.google.com/search?client=safari&sca_esv=f9f1a50abb3c6f24&hl=en-us&sxsrf=AHTn8zpmmah3xYymOPluwwar3PaMxVco8A:1744744215229&q=ztrans.us+reviews&uds=ABqPDvxqhYNa3JbyrLB9OvnSOteDbUvenJcXnIX7mbugnJkzegelJpPPBiBO431jDv7JwN2JNR7hQcksZrW9Zy4pK_hDw9T5Ss81pWq8kJnFbSQtEMu6zOhEMRhv3r5sM2ph8Hsfe613gTxmJxidkA2R8IAvgb9wcreipq79lCCIcAu657vzR_Uf1p6ZRbHEDjEW5Sp69fJFbaJnZ8ySeh-dWeqbq2TrlXwEWHYb9RKXWXt6fjlmiv-zD9EPuQakScRRmxvXaWzlE9NCaXoEJE6XTkwSL7Yv4KZ0vFv5ZlnnW6cvZevypO39myY6-9V-7yf51Ma85cbM8wX8zM-2jZ0jNC3lGBCW83dVriTG9mF9URflyHC4KxI_xpqQpOMUhDHtFGhiX_6g_etRy19oAChAsi3Y-FW2nrZiNH7No6rQSQZ0X9mOUHB_m3HrMSuWzo_RcdZKA5hYBtqElo0iieHeWCSvKmbgaA&si=APYL9bs7Hg2KMLB-4tSoTdxuOx8BdRvHbByC_AuVpNyh0x2KzXuvRXXLUylf85CW6lwuFeYB-4Qe4wa34ATrRwfEg7gB3n21Uoe8gcC_I9u4_ZQLu7vIJGPASaSiADnHsfzn7tI2SOke&sa=X&ved=2ahUKEwiztLDZ3tqMAxWaElkFHQqdFjIQk8gLegQINRAB&ictx=1&biw=440&bih=869&dpr=3#ebo=2 More

My consultant Peter Perez makes every effort to my complete satisfaction. Peter communicated what was going on with my vehicle every step of the way and followed to ensure all was well even after my v complete satisfaction. Peter communicated what was going on with my vehicle every step of the way and followed to ensure all was well even after my visit. As a former customer of Lexus of Cerritos where I had super long waiting time without the option of a loaner, I can honestly say I have the utmost appreciation for Peter and the team at Newport Lexus. More

Pleasant, understanding, efficient , no-nonsense, helpful. I had a very good meeting that stopped me from getting another quote. helpful. I had a very good meeting that stopped me from getting another quote. More

Good afternoon in regards to Joey Wilchek is the best service advisor on the West Coast. He’s very conscientious and knowledgeable about the products and his customers taking care of them. He’s rated a 1 service advisor on the West Coast. He’s very conscientious and knowledgeable about the products and his customers taking care of them. He’s rated a 10+. and management -owners or corporate should come up with some types of coupons for services. Since you guys have three tears in terms of services at every 5,000 miles. You should sent out coupons to loyal customers and baby boomers- senior citizens to generate even more business, since your prices have gone up ! Keep up the good work. More

Provided excellent customer service. The service agent, Joey Wilchek, was both cordial and very clear on car servicing needs. The service agent, Joey Wilchek, was both cordial and very clear on car servicing needs. More

The team at Newport Lexus is always top notch. They are thoughtful, thorough and explain the needed services in detail. They are thoughtful, thorough and explain the needed services in detail. More

Very easy buying experience and process. Up to date communication about status of vehicle delivery. Would work with Mitch and the team at Newport Lexus again. Up to date communication about status of vehicle delivery. Would work with Mitch and the team at Newport Lexus again. More

Sales consultant Gary Kalagian and his assistant Reagan Wood delivered an excellent sales experience. They knew their product very well, explained all aspects of the purchase as well as follow on maintena Wood delivered an excellent sales experience. They knew their product very well, explained all aspects of the purchase as well as follow on maintenance and so forth, and were very thorough in teaching me how to use the car. Gary’s background and experience helped tremendously and determining my best purchase option.The dealership itself has a great professional elegance and the support team seemed top-notch. I highly recommend this business. More