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Newport Lexus

Newport Beach, CA

4.9
2,421 Reviews

3901 MacArthur Blvd

Newport Beach, CA

92660

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Showing 2,421 reviews

May 11, 2024

I love Newport Lexus. They are professional, honest, and care about their customers. My service representative, Peter Perez, is knowledgeable and has been patient with me More

by Christine Henderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Perez
May 14, 2024 -

Newport Lexus responded

It's fantastic to hear that you had a great experience and that Peter provided knowledgeable assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

May 10, 2024

Everyone from the moment you get out of your car is extremely friendly and helpful. More

by gerry5957
Recommend Dealer
Yes
Employees Worked With
Chris Clark
May 15, 2024 -

Newport Lexus responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 10, 2024

Polite and professional. Shuttle service was nice as well. Hope this dealership will stay the same with the new ownership. More

by Chuck
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vance Remmey
May 15, 2024 -

Newport Lexus responded

It's great to hear that you had a positive experience with us! We strive to provide polite, professional service, and we're glad that our shuttle service was convenient for you. Rest assured, we are committed to maintaining the same high standards of customer care even under new ownership. Thank you for your kind feedback, and we look forward to serving you again in the future!

May 10, 2024

Efficient and courteous service. Good clean amenities. Don’t mind waiting in a well lighted and spacious waiting room More

by melapastora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Perez
May 14, 2024 -

Newport Lexus responded

It's great to hear that you had a friendly and fast service experience with us! We're glad you liked the video feature as well. We'll be here whenever you need your next oil change or any other service. Thank you for choosing us, and we look forward to serving you again in the future!

May 09, 2024

I purchased a new Lexus on May 3, 2024. I could not be more pleased with the entire process. It took two weeks from my initial inquiry to close the deal. Mitch Stayberg, the internet sal More

by brucemoravec
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mitch Stayberg, Internet Sales Dept.
May 11, 2024 -

Newport Lexus responded

That sounds like a fantastic experience! Mitch and Newport Lexus made the car buying process smooth and convenient. It's great to hear that they were responsive, professional, and efficient throughout the entire process, from finding the exact model to completing the purchase appointment quickly. Enjoy your new Lexus!

May 09, 2024

I traveled 100 miles to buy a car here. The prices (shockingly, considering it’s Newport Beach) were the best of any dealer in the radius, and the service is spectacular. Even though I have More

by Eric
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fleet Manager - excellent!
May 11, 2024 -

Newport Lexus responded

That's quite a testament to the dealership's pricing and service! It's impressive that we stood out even against local options. Thank you for choosing us!

May 08, 2024

Joey and Service is excellent. Ask for Joey. If you go to Service at Newport Lexus only use Joey. He is excellent. More

by bobbygray56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Wilchek
May 09, 2024 -

Newport Lexus responded

Thank you for your kind words for our staff, we appreciate it!

May 06, 2024

We have been having our multiple Lexus cars serviced at Newport Lexus for about 20 years. Always friendly, accommodating and timely appointments and excellent results. Kudos to Joey Wilchuck, my service re More

by Lexus lady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Wilchek
May 08, 2024 -

Newport Lexus responded

It's wonderful to hear about your long-standing positive experience at Newport Lexus! Building a relationship with a service representative like Joey who provides excellent service can make a difference. Thank you for your visit!

May 04, 2024

Great attention to customer needs while also being efficient and very thorough. Also waiting area is comfortably pleasant and if needed they’re very accommodating with loaner vehicles. More

by NX N8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Tafoya
May 08, 2024 -

Newport Lexus responded

We are thrilled you had a fantastic experience at Newport Lexus, with a focus on meeting your needs efficiently and thoroughly. The comfortable waiting area and the option of loaner vehicles show our commitment to customer satisfaction. Thank you for choosing us!

May 03, 2024

The service rep (Joey W. ) is the biggest reason I drive 30 miles to this dealership. I like having someone I can depend on to take care of the service needs of my vehicles an More

by feliciaforeman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Wilchek
May 07, 2024 -

Newport Lexus responded

We're thrilled to hear about your positive experience with us! At our dealership, we take pride in providing personalized service, and we're glad that Joey has been instrumental in ensuring your satisfaction. Having an assigned service rep like Joey helps streamline the process and ensures consistent and reliable service for your vehicles. Your trust and loyalty mean a lot to us, and we're committed to always providing top-notch service and keeping you informed every step of the way. Thank you for choosing us as your trusted dealership for your Lexus service needs!

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