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Newport Lexus

Newport Beach, CA

4.9
2,422 Reviews

3901 MacArthur Blvd

Newport Beach, CA

92660

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Showing 2,422 reviews

March 07, 2023

I love Newport Lexus and all the staff. Sean T. and Jason J.are the best. More

by ernie montano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Johnson, Sean Tafoya
Mar 07, 2023 -

Newport Lexus responded

Thanks, Ernie! We're so glad you enjoyed your visit. We look forward to delivering excellent service again soon! Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

Mar 07, 2023 -

ernie montano responded

Tony, I bought a 98 GS400 from Tustin Dave Strader in 2000 and Jason ever since has spoiled me with excellent service. Arlyn (RIP) also took great care of me both in Tustin and Newport. I bought my IS500 Launch Edition from your Newport Dealership, and Jason played a large role with this purchase. Sean Tafoya is also taking excellent care of me and yet I have closer Lexus Dealerships, I chose to have Jason and Sean service both my GS400 and my IS500 cars. Ernie Montano CEL 714-401-8773 ernie@dvkco.com

March 04, 2023

Great service, very professional and courteous. I’m very happy with the service finished my car service in appropriate time frame. More

by gkdexter12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin
Mar 06, 2023 -

Newport Lexus responded

Thank you for trusting us with your vehicle! We're so happy to see Kevin ensured you left a happy customer. Visit us again soon! Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

February 24, 2023

Greg Brawley was SUPERLATIVE! ! He went out of his way to find the exact car, explain the price and update us on a consisent basis regarding delivery. He was a gentleman and a p More

by schulnos
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Greg Brawley
Feb 27, 2023 -

Newport Lexus responded

We're thrilled to hear Greg delivered a 5-star visit! Customer satisfaction is our top priority and we're so happy you found what you were looking for. Welcome to the family! Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

February 23, 2023

Very clean facility Professional and friendly staffs/Service Advisors I am satisfied with the service performance on my car. More

by tdnmn1180
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Feb 23, 2023 -

Newport Lexus responded

We strive to ensure quality service here & we're so happy to hear you enjoyed your visit! We look forward to delivering another 5-star visit soon! Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

February 23, 2023

Robert Manzano was most efficient and answered my questions on what was my second service appointment with my new car. I called to make the appointment as the website wasn't easy for me to use. More

by 60season
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Manzano
Feb 24, 2023 -

Newport Lexus responded

Robert's a quality asset to us here and it's no surprise he was extremely accommodating. We want our website to be as easy to use as possible, so we'll be looking at the appointment scheduling process and making any improvements that are needed. Thank you for your feedback and we can't wait to see you at your next visit. Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

February 22, 2023

Service center is usually pretty good. Robert Manzano is helpful. Sales is hit or miss. They don't always return your calls or emails. More

by lexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Manzano
Feb 23, 2023 -

Newport Lexus responded

Thank you for both your business and your feedback. We want to make sure that you're receiving 5-star service in all departments here, so please don't hesitate to contact me should you like to discuss any issues you've faced with our sales team. Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

February 21, 2023

Robert Manzano did a fantastic job with my recent service. Newport Lexus has been my dealer for almost 20 years and I have never been disappointed. I am always able to get an appointment, a loaner a More

by carolek7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Nunez
Feb 22, 2023 -

Newport Lexus responded

Thank you for sharing your experience, Carol! We're so glad you enjoyed your visit with Robert and our service team. We look forward to delivering excellent service again soon! Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

February 16, 2023

I am very happy a great service with Kaitlyn , friendly ,helpful , reasonable price with Lexux maintenance each time I go ! Plus their waiting area , environment is very clean , relax ,TV , coffee , tea p More

by Sophia Chen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Cracknell in Newport Beach
Feb 16, 2023 -

Newport Lexus responded

Welcome back, Sophia! We're happy to hear Kaitlyn delivered another excellent visit. We look forward to continuing to deliver quality service for years to come. Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

February 06, 2023

Joey Wilchek is the best. His service is so top rate he keeps us in a Lexus, even with 103K miles More

by Zrobster
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Wilchek
Feb 07, 2023 -

Newport Lexus responded

Thank you for choosing Newport Lexus! We're so happy to hear Joey takes excellent care of your Lexus. Until next time! Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

January 31, 2023

Joey Wilchek was very polite, helpful and friendly. He gave me the approximate estimate of my regular cost of maintenance and a separate cost to repair the damage to the rear bumper. Told me the appr More

by mykwong1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Wilchek
Jan 31, 2023 -

mykwong1 responded

You are the best dealership around here!

Jan 31, 2023 -

mykwong1 responded

I will recommend your dealership to all my friends and family

Jan 31, 2023 -

mykwong1 responded

Asking too many questions. takes too long.. Will delete review because of this

Feb 07, 2023 -

Newport Lexus responded

Thank you for taking the time to share your experience! We're so proud of Joey for making sure you drove away a happy customer! We look forward to working with you again! Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

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