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Newport Lexus

Newport Beach, CA

Overview
Reviews
4.9
2,480 Reviews
Call Dealership (949) 477-7107
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3901 MacArthur Blvd

Newport Beach, CA

92660

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Showing 2,480 reviews

July 14, 2023

My 86 year old Dad who has Alzheimer's got burned bad by these guys. They charged him $406 for an oil change and tire rotation! Stay away from these awful people! More

by timgbusiness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zero
Report | Print
Jul 18, 2023 -

Newport Lexus responded

Hi Tim, Your father paid for scheduled services based on the owner's manual recommendations which are every 12 months and/or every 10,000 miles. This is a very common service for Lexus owners and in no way did we try to take advantage of him or mislead him. The price he paid for these services is the same price any other Lexus owner would pay for these services here. I understand you spoke with our Service Manager Iman about this, but should you like to discuss this further, please contact me. Regards, Roberto Nunez Service Director robertonunez@newportlexus.com 949-477-7086

More
July 11, 2023

Roberto J. Manzano is very professional. He is friendly, patient and feels like a friend. He is trustworthy. More

by Julia
Recommend Dealer
Yes
Employees Worked With
Roberto Nunez
Report | Print
Jul 12, 2023 -

Newport Lexus responded

We love to hear Roberto delivered an excellent visit, Julia! We look forward to providing you with another stellar visit soon. Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com

July 07, 2023

Outstanding service at this dealership in Newport Beach… must also thank Sean for all his help!👍 More

by kiwiet58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Tafoya
Report | Print
Jul 11, 2023 -

Newport Lexus responded

Thank you for sharing your awesome rating! We love to hear you enjoyed your visit. Until next time! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com

July 02, 2023

Did not have an appointment but Robert took care of our problem immediately and gave us a loaner car. We are very appreciative. More

by Granmar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Nunez
Report | Print
Jul 05, 2023 -

Newport Lexus responded

It's wonderful to hear you enjoyed your visit! We hope to deliver another excellent experience soon. Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com

June 29, 2023

Sean was a great service rep and very professional and knowledgeable during the service process. Newport Lexus is a class act! More

by Bill Paine
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sean Tafoya
Report | Print
Jun 30, 2023 -

Newport Lexus responded

Thank you for choosing us, Bill! It's our pleasure to serve you and we look forward to working together again in the future! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com

June 28, 2023

Efficient - easy access -,good sales rep - plenty of time spent on car delivery. Obtained the car I wanted before other dealers More

by cgmumford
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mitch Stayberg
Report | Print
Jun 30, 2023 -

Newport Lexus responded

Congratulations on finding the car you wanted! We're so happy to hear our team ensured your visit went seamlessly! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com

June 28, 2023

I always go and see Kevin! Great customer service always friendly, fast, and helpful! The only Lexus dealership I will ever go. More

by Ttaghvay
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kevin Nessl
Report | Print
Jun 30, 2023 -

Newport Lexus responded

Thank you for your stars! We strive to deliver quality service and we're so proud of Kevin for taking care of you. Visit us again soon! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com

June 28, 2023

Excellent service. Quality and professionalism. Joey Wilchek in Service is a great representative of Newport Lexus. Consistently delivers outstanding, personalized serv More

by WinningRX350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Wilchek
Report | Print
Jun 30, 2023 -

Newport Lexus responded

Thank you for choosing us for your auto needs! We're so lucky to have Joey on our team, and we look forward to continuing to deliver the quality service you deserve and keep your Lexus running like new! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com

June 27, 2023

Great service and friendly staff. Appointments are easy and was able to make a next day appointment. I highly recommend going to Newport Lexus. More

by Audrey
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joey Wilchek
Report | Print
Jun 30, 2023 -

Newport Lexus responded

It's wonderful to hear you enjoyed your visit, Audrey! We hope to deliver another excellent experience soon. Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com

June 16, 2023

Albert was an excellent service consultant. I mentioned that my transmission felt like it was slipping on acceleration and he mentioned using higher octane gas. I have switched to higher octane More

by robinwhyte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Lara
Report | Print
Jun 20, 2023 -

Newport Lexus responded

Robin, We're very lucky to have Albert on our team as he is always making sure our customers drive home happy. Thank you for both your business and your review and we hope your Lexus is treating you well. Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com

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