Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
776 Reviews of Newton Nissan - Service Center
Sort by
October 17, 2014
Disappointing experience. When I arrived Sept 29th, I told the man who received me (did not get his name) that I had an appointment for oil change and that I had received an em When I arrived Sept 29th, I told the man who received me (did not get his name) that I had an appointment for oil change and that I had received an email offering me a $19.99 oil change. When the work was done, I was not given the discount and was charged the $29.99 full price for an oil change. I was told they had replaced a tail light. I did not know about the tail light, but took their word for it. At home in my workshop I have some tail lights I've accumulated over the years, and could have done that myself. When I got home, I looked at my bill more carefully. There was not a charge for a tail light on my bill. So did I pay the full price for the oil change in exchange for a tail light? I called the Service Manager and explained what had happened that day, and he offered to mail me a $10 refund. I told him that would be good. But 9 days later I had not received the refund in the mail when the customer service manager called and left me a voice mail asking me if my experience at Nissan on Sept 29th had been good. So I told her the whole story and she told me she would take care of it. That was 7 days ago, still no refund has arrived in the mail. Now $10 is not the issue, the issue for me is: Do these people keep their word? Why do I keep getting promises that are not kept? More
by Jim Key
Employees Worked With
Russell Newton, Derek Boze
October 16, 2014
Good at Newtons Satisfied completely with the service at Newtons. However I had a battery problem Monday, in Bowling Green Kentucky and had to be jumped off in order Satisfied completely with the service at Newtons. However I had a battery problem Monday, in Bowling Green Kentucky and had to be jumped off in order to get there. I walked up to the service desk and stood there for at least one or two minutes before they even recognized that I was there. They were busy but it seems that at least they should recognize the fact that I was standing there. Then they got some kind of hand held machine that showed that the battery was good. However the next morning the car would not start. I jumped the car off the next morning and carried it to Newton's and they took the car back in the service area, checked it and the battery was bad. I know the Bowling Green employees were busy and I didn't have an appointment but they just didn't seem to care. Very unfriendly. More
by becarver
October 16, 2014
Clean, friendly and fast! My name is Dilafruz Negmatova, I purchased my 2012 Nissan Altima here, buying exp was good, all questions answered and employees were all friendly and My name is Dilafruz Negmatova, I purchased my 2012 Nissan Altima here, buying exp was good, all questions answered and employees were all friendly and knowledgable. Recently took in for my 60k maintenance, car was returned hand washed and vacuumed, new wiper blades, tranny fluid, brake fluid, etc... Didn't take long, looked into the service bay, you could eat off the floors it was so clean! Great place to buy and maintain vehicle! More
by jollyollies
Employees Worked With
October 08, 2014
oil change had to wait a few minutes past my scheduled appt time, while the guy worked on paper work(?) but otherwise, just like every other time, a perfectly ac had to wait a few minutes past my scheduled appt time, while the guy worked on paper work(?) but otherwise, just like every other time, a perfectly acceptable service visit. i asked about my tire pressure light being on & was told it was probably a sensor that would run $120-180 each (last time this happened, ya'll just changed one thing, so i'm not sure about that. i don't have a long-term warranty, so i will just live with the light on. relatively quick, had a coupon, so pretty inexpensive, too. Gala Spanogians More
by galas1
Employees Worked With
i don't remember who helped me.
October 02, 2014
Excellent Standard Service I've had my Altima for 1 year and have taken it to this dealership for each oil change and tire rotation. (That's the only service I've needed on thi I've had my Altima for 1 year and have taken it to this dealership for each oil change and tire rotation. (That's the only service I've needed on this 2012.). The Service Dept. is always friendly and willing to help you. They are always ready for me at my scheduled appointment time. Prices are the lowest I've found in my area. I'll continue to take my business to Newton Nissan-Gallatin. More
by wjackson14
October 01, 2014
service Sharon failor is the customer they did everything I ask for and it was reasonable priced. I would return to get service again thank you Sharon failor is the customer they did everything I ask for and it was reasonable priced. I would return to get service again thank you More
by sharon.failor
September 30, 2014
Oil change and tire roatation My husband brought my Rogue in for an oil change and tire rotation and balance....my Light was on in my car when he brought it in ( the low pressure t My husband brought my Rogue in for an oil change and tire rotation and balance....my Light was on in my car when he brought it in ( the low pressure tire light that looks like a horseshoe). After the work was done he came home and the tire light was still on....he had to bring it back because the tire was not fixed...also had a nail in it...he was not a happy camper since the dealership is 25 miles from our home and two Saturdays in a roll at the dealership. More
by slowen222
Employees Worked With
Don't remember
September 30, 2014
Great They are Fast, dependable and friendly. They provide Great service. I like the friendliness and short wait time for service. I like the rewards progra They are Fast, dependable and friendly. They provide Great service. I like the friendliness and short wait time for service. I like the rewards program as well. More
by Elena K.
Employees Worked With
September 30, 2014
Service We experienced terrible service by someone that is in a leadership role. He was very rude to my wife, But once alerted, the service manager called We experienced terrible service by someone that is in a leadership role. He was very rude to my wife, But once alerted, the service manager called and apologized. Stephen Branch. More
by branch.stephen
Employees Worked With
Russell Newton
September 30, 2014
Oil Change I have had my oil changed at the Newton Nissan in Gallatin for several years now and they have always done an excellant job. Sharon Jessee 149 Cag I have had my oil changed at the Newton Nissan in Gallatin for several years now and they have always done an excellant job. Sharon Jessee 149 Cages Road Hendersonville, TN More
by Sharon Jessee
Employees Worked With
