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Newton Nissan - Service Center

4.6

510 Lifetime Service Reviews

1461 Nashville Pike, Gallatin, Tennessee 37066

510 Reviews of Newton Nissan - Service Center

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August 23, 2018

" Excellent customer service "

- Jenicole720

David Stone did an awesome job ordering the part for my side mirror on My Nissan Altima and when I schedule the appointment to get the part put on I was in and out in 15 minutes thank you so much Dave stone for taking such good care of my car every time I bring it in for service I highly recommended David Stone in the service department he does a awesome job he even keeps the customer updated on the vehicle and is always checking to see how the service is going on the customer vehicle ;-D

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Quality of Work
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Recommend Dealer
Yes
Employees Worked With
David Stone
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 22, 2018

"No time to repair serious issue?"

- Searchinhonestu

After air bag recall work at your location, light stayed on. Service tech yesterday said they didn't have time to look at it. It was only 12:00 and there was only one other person waiting. Seemed early to not have time to look at such serious issue.

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Recommend Dealer
Yes
Employees Worked With
Dalton Clark
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 23, 2018 -

Newton Nissan responded

Hi there, Thank you so much for taking the time to share your feedback. I am sorry to hear about your recent experience with us, and I would like to learn more and help you. At your earliest convenience, please send me an email at katie@newtonmotorgroup.com, with your name and contact information so that our Service Manager can reach out to you soon. Thank you again. We look forward to hearing from you! Sincerely, Katie R.

August 12, 2018

"Good experience "

- PdScott

Matt is knowledgeable on Nissan. Helpful worked to get things good. And price and finance right. Feel I was forotten once purchase made. Truck easy empty of gas. Should have been full.

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Recommend Dealer
Yes
Employees Worked With
Matthew McSwain
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Alex Davis
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Tyler Davis
August 04, 2018

"Above & beyond "

- Grateful Girl

First ever visit to Newton Nissan to have my car detailed. The servicemen were exceptional. They were super friendly and went above and beyond what I expected from my experience there. Newton Nissan will definitely have my return business and recommendations to my friends and family.

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Recommend Dealer
Yes
Employees Worked With
Mitch Roberts
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 07, 2018

"Amazing staff "

- Jenna B

I love the service I receive every time I visit!! Everyone is always so helpful and caring about what they do! Thank you for always working in a timely manner and getting me took care of.

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Recommend Dealer
Yes
Employees Worked With
Dalton Clark
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mitch Roberts
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 04, 2018

"Service Department"

- Mincey ta

Took my truck in for a oil change. The service guy has you sign a paper telling you what your charges are. He puts 389.00 plus taxes and fees. I sign the paper and after the oil change is done I go to pay my bill and the HIDDEN fee is 35.00 dollars I ask what that fee is for I get two different answers one is for shop supplies the other is to dispose of filter. I have never had any car shop charge me a fee. I told the manager they need to tell people what that fee is upfront we know 9.25 is sale tax. We shouldn’t have to pay for shop supplies. I think this is very deceiving.

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Recommend Dealer
No
Employees Worked With
I don’t know
Jul 05, 2018 -

Newton Nissan responded

Hi Mincey, Thank you for taking the time to share your experience with me. I am so sorry for the way you felt deceived by the charges on your recent service visit. That was certainly not our intention. As I'm sure you are aware, a variety of shop supplies are consumed in servicing our customer’s vehicles. Parts and labor necessary for servicing customer’s vehicles are itemized on estimates and invoices. However, shop supplies (such as protective items for your vehicle, solvents, cleaners, rags, diagnostic equipment, etc) do not lend themselves to precise itemization. Therefore, on all invoices an additional charge of 10% of the total labor amount, not to exceed $35, is added to an invoice. This charge represents costs incurred by the dealer to service all vehicles. Non-mandated disposal or recycling charges may also be associated. I have spoken with my manager, who has put this information on a sign for all customers to see and be made aware moving forward. We value our customers and want to remain as transparent as possible in all our charges. Thank you for bringing it to our attention to put this information in front of our other customers. If there is anything else we can do for you, please let us know. Thank you again for reaching out! Sincerely, Katie R.

July 03, 2018

"5000 miles scheduled maintenance "

- Michaelmorse1969

Great service! Took my car right on time and the work was done quickly and I was on my way! Which was great because I had my granddaughter with me and she gets impatient! Thanks again! And thanks to Dalton for the great customer service!

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Recommend Dealer
Yes
Employees Worked With
Dalton Clark
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 24, 2018

"Amazing service "

- Mrskitty55

With this being my first Nissian purchased! I can honestly say: this is the first ever dealership that I've walked into that I didn't feel hassled or pushed into something i didn't want .. My salesman ROBERT THOMAS was absolutely amazing!! I couldn't ask for a better salesman! Thank you again Mr Thomas and Newton Nissan for making my service and first time Nissan experience Excellent 😁 Sincerely, Kathy Edwards

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Recommend Dealer
Yes
Employees Worked With
Robert Thomas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 26, 2018

"Service Dept. "

- Kenilworth 33

I am 72 and have bought many cars/trucks and must say that Newton Nissan of Gallatin is the best I have ever dealt with.David Stone in service is top notch and way above the Mercedes,Lexus,Infiniti dealers I have dealt with. My hat is off to whoever found David and placed him with Newton’s. Outstanding job David!!!

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
David Stone
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 22, 2018

"Excellent Customer Service!"

- JoeN

I took my 2015 Altima (approximately 34,000 miles) in for warranty service because of two issues. Both were intermittent and I expected the dealer to tell me, "sorry, but we can't duplicate your problem". Boy was I wrong. They gave me a loaner car so they could keep mine overnight so they could start it cold and drive it in an attempt to reproduce the issues. My service advisor, David Stone, called me the next day and said my car was ready to be picked up. They were able to find one of the issues and replaced some parts, and updated the computer program to correct the problem they could not duplicate. Both of my issues are now gone. David was very professional and thorough. He clearly explained what the service technician did to my car and told me if either of the issues came back to give him a call. No doubt one of the best service visits I've had in my ownership of 8 new vehicles of various brands in the past 30 years! Joe N

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
David Stone
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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