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Newton Nissan - Service Center

Gallatin, TN

4.9
732 Reviews

732 Reviews of Newton Nissan - Service Center

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September 20, 2022

I’ve followed Robert Thomas for a long time and he’s always treated me like family. Back in September of 2021 we got a sweet deal on a Chevy Silverado that we absolutely loved. Thank you Robert Thomas f More

by My.monie2005
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chip Smith
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2022 -

Newton Nissan responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We’d love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

September 10, 2022

Just received excellent and quick service on a tire repair from David Stone and the Newton team. Great customer experience!! More

by Jocko
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
David Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2022 -

Newton Nissan responded

We appreciate your business and our team looks forward to serving you again soon!

June 29, 2022

David was true to his word; he got me in quickly, diagnosed the problem and had me out the door in record time! Overall, I have been very satisfied with the service department in general! Great team, More

by hahrcljo
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
David Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2022 -

Newton Nissan responded

Thank you for choosing Newton Nissan, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 13, 2022

I came in to the service department this morning as a new customer with a concern about my tires. We just had our 2021 Nissan Maurano serviced with tire rotation and alignment before leaving McKinney, Texas More

by hahrcljo
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Matthew England
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2022 -

Newton Nissan responded

Thank you for sharing your thoughts about your experience with Newton Nissan. We are glad that Matt and our team were able to help, and we look forward to seeing you again!

January 21, 2022

I love this dealership. I’ve always had the nicest people to help me on my infrequent but important visits. Recently I had to have a bolt removed in my tire, detected by service personnel after driving it. T More

by Jeanneirelan1
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
David Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2022 -

Newton Nissan responded

Thank you, Jeanne, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 15, 2022

Service department is always courteous and efficient. The express lane for repairs makes things really convenient for Nissan owners. More

by Richardsalcido
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mitch Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2022 -

Newton Nissan responded

Richard, thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 05, 2022

I stopped by the service center without an appointment with concern about my car. David Stone immediately assessed the situation and solved the problem with a smile. It was much appreciated. More

by Kim C.
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
David Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Newton Nissan responded

Thank you so much for your excellent review, Kim! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with David to be a positive one at Newton Nissan. Please don't hesitate to reach out if you need anything else. We're always happy to help.

December 20, 2021

Chip was excellent he was very professional and help me anyway he could tell me what needed done and save money He is a great guy !! Truly is. Thank you again chip More

by jamescarroll589
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chip Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Newton Nissan responded

James, Thank you! Chip and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Newton Nissan.

November 24, 2021

David Stone replaced missing clips on rear tire guard while I waited. It was a busy day but he took care of it on the spot - no charge! Great service.... More

by Dtknowles
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
David Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2021 -

Newton Nissan responded

Thank you for taking the time to leave us a five-star rating! We are very happy to hear that David provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 02, 2021

He was cocky and rude and didn’t seem to know what he was talking about. I also felt that he was overcharging me. More

by Mad
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Mitch Roberts
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Newton Nissan responded

Thank you for taking the time to share this with us! We're very sorry to hear that you didn't have a 5 star service experience with our service department! We've let our management team know about your experience- they'd love to hear more and discuss this with you. Please send us a message with your contact information so they can reach out to you directly and find out what happened. Please email us at marketing@newtonmotorgroup.com. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to earn your continued business and make sure the same thing doesn't continue to happen.

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