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Newton Nissan - Service Center

4.6

513 Lifetime Service Reviews

1461 Nashville Pike, Gallatin, Tennessee 37066

513 Reviews of Newton Nissan - Service Center

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November 19, 2018

"Fabulous sales staff, easy to talk to, no hassles."

- Catsmom11

Our sales person was Matthew McSwain, a really friendly guy and so helpful. We went in for an oil change for our 2013 Rouge and left with a 2018 Rouge. Matthew is so nice and helpful. He is easy to talk to and goes out of his way to put you at ease. No pressure, just a really great guy. Everybody was very nice. We bought our 2013 Rouge from Newton also. They have always treated us well and that is why we keep coming back.

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Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Matthew McSwain
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dave Holle
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 26, 2018

"Survey"

- Corn

Cody franklin saw me in service and helped me purchase a new titan he was great with helping me through everything. He is wonderful and recommend him to everyone

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Recommend Dealer
Yes
Employees Worked With
Tim Clark
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Cody franklin
October 25, 2018

"Awesome experience"

- FoxLady44

Went into get a oil change and a salesman by the name Cody Franklin asking was I looking to trade. I asked him about the buyback program and he explained it to me and I walked out with a brand new car

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Recommend Dealer
Yes
Employees Worked With
Cody Franklin
August 23, 2018

" Excellent customer service "

- Jenicole720

David Stone did an awesome job ordering the part for my side mirror on My Nissan Altima and when I schedule the appointment to get the part put on I was in and out in 15 minutes thank you so much Dave stone for taking such good care of my car every time I bring it in for service I highly recommended David Stone in the service department he does a awesome job he even keeps the customer updated on the vehicle and is always checking to see how the service is going on the customer vehicle ;-D

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Recommend Dealer
Yes
Employees Worked With
David Stone
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 22, 2018

"No time to repair serious issue?"

- Searchinhonestu

After air bag recall work at your location, light stayed on. Service tech yesterday said they didn't have time to look at it. It was only 12:00 and there was only one other person waiting. Seemed early to not have time to look at such serious issue.

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Recommend Dealer
Yes
Employees Worked With
Dalton Clark
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 23, 2018 -

Newton Nissan responded

Hi there, Thank you so much for taking the time to share your feedback. I am sorry to hear about your recent experience with us, and I would like to learn more and help you. At your earliest convenience, please send me an email at katie@newtonmotorgroup.com, with your name and contact information so that our Service Manager can reach out to you soon. Thank you again. We look forward to hearing from you! Sincerely, Katie R.

August 12, 2018

"Good experience "

- PdScott

Matt is knowledgeable on Nissan. Helpful worked to get things good. And price and finance right. Feel I was forotten once purchase made. Truck easy empty of gas. Should have been full.

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Recommend Dealer
Yes
Employees Worked With
Matthew McSwain
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Alex Davis
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Tyler Davis
August 04, 2018

"Above & beyond "

- Grateful Girl

First ever visit to Newton Nissan to have my car detailed. The servicemen were exceptional. They were super friendly and went above and beyond what I expected from my experience there. Newton Nissan will definitely have my return business and recommendations to my friends and family.

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Recommend Dealer
Yes
Employees Worked With
Mitch Roberts
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 07, 2018

"Amazing staff "

- Jenna B

I love the service I receive every time I visit!! Everyone is always so helpful and caring about what they do! Thank you for always working in a timely manner and getting me took care of.

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Recommend Dealer
Yes
Employees Worked With
Dalton Clark
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mitch Roberts
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 04, 2018

"Service Department"

- Mincey ta

Took my truck in for a oil change. The service guy has you sign a paper telling you what your charges are. He puts 389.00 plus taxes and fees. I sign the paper and after the oil change is done I go to pay my bill and the HIDDEN fee is 35.00 dollars I ask what that fee is for I get two different answers one is for shop supplies the other is to dispose of filter. I have never had any car shop charge me a fee. I told the manager they need to tell people what that fee is upfront we know 9.25 is sale tax. We shouldn’t have to pay for shop supplies. I think this is very deceiving.

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Recommend Dealer
No
Employees Worked With
I don’t know
Jul 05, 2018 -

Newton Nissan responded

Hi Mincey, Thank you for taking the time to share your experience with me. I am so sorry for the way you felt deceived by the charges on your recent service visit. That was certainly not our intention. As I'm sure you are aware, a variety of shop supplies are consumed in servicing our customer’s vehicles. Parts and labor necessary for servicing customer’s vehicles are itemized on estimates and invoices. However, shop supplies (such as protective items for your vehicle, solvents, cleaners, rags, diagnostic equipment, etc) do not lend themselves to precise itemization. Therefore, on all invoices an additional charge of 10% of the total labor amount, not to exceed $35, is added to an invoice. This charge represents costs incurred by the dealer to service all vehicles. Non-mandated disposal or recycling charges may also be associated. I have spoken with my manager, who has put this information on a sign for all customers to see and be made aware moving forward. We value our customers and want to remain as transparent as possible in all our charges. Thank you for bringing it to our attention to put this information in front of our other customers. If there is anything else we can do for you, please let us know. Thank you again for reaching out! Sincerely, Katie R.

July 03, 2018

"5000 miles scheduled maintenance "

- Michaelmorse1969

Great service! Took my car right on time and the work was done quickly and I was on my way! Which was great because I had my granddaughter with me and she gets impatient! Thanks again! And thanks to Dalton for the great customer service!

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dalton Clark
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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