Nick Nicholas Ford Inc

Kept the vehicle 4 days for a 6hr job, very poor communication! The 1st time I took it in for the recall, I had scheduled an appointment. They called 2 hrs later and said the tech wasn't there and t communication! The 1st time I took it in for the recall, I had scheduled an appointment. They called 2 hrs later and said the tech wasn't there and they would have to keep it or I could bring it back the next day. I asked about a loaner vehicle and was told no. The following afternoon they called and said he couldn't fix so I could get my vehicle. I scheduled another appointment to get it fixed on a Tuesday at 8 am. On Wednesday I called them to find out what was happening and eas told they were waiting for a call back from Ford tech support and they would keep me informed. I never heard anything Thursday. Friday morning at 10 am I called and eas told the tech was working on it, they didn't know when he would be done. That afternoon I called back at 3 pm and told him that my window for picking up my vehicle was closing, I was then told that they had my keys and I could come get it. When I finally got my vehicle they had used almost a half a tank of gas. I am guessing the tech wanted A/C. I was tild they treat customers like family but if that is true I don't want to be in that family. Shame on them. More

They fit me in to check out a low front tire and advize me it couldn't be repaired but needed replacing. me it couldn't be repaired but needed replacing. More

Been a customer for over 5 years, bought 3 150's and traded 1 car, we have been treated extremely well through the years Richie Sabloski in the service department has always looked after us and given us traded 1 car, we have been treated extremely well through the years Richie Sabloski in the service department has always looked after us and given us honest advice. Dee in the Sales department has always been great to us. Thanks. More

Extremely disappointing experience with Ford. I scheduled an appointment more than a week in advance to have a recall completed on my vehicle. Because this was a safety recall involving the seat I scheduled an appointment more than a week in advance to have a recall completed on my vehicle. Because this was a safety recall involving the seat restraints, I expected the dealership to take the appointment seriously and have everything prepared. I even called the day before to confirm that the recall work would actually be completed when I brought my vehicle in. I dropped my vehicle off the night before the scheduled 8:00 AM appointment, only to receive a call later that day stating that my vehicle was ready for pickup — and nothing had been done. I was told they either did not have the necessary parts or ran out of time. This was incredibly inconvenient, especially considering my vehicle had been sitting there since the night before. If the necessary parts were not available, why was I allowed to schedule the appointment in the first place? I was also sent a letter instructing me to bring my vehicle in because of these safety recalls, so it is extremely frustrating that the parts apparently were not ordered or secured when the appointment was originally scheduled. On top of that, I had to go back and forth multiple times asking about getting a loaner vehicle. I explained that I cannot be without a vehicle due to medical reasons, yet getting a loaner was an unnecessary hassle. I was told that there were no loaner vehicles available to me. However, once I decided that I wanted to cancel the service appointment because of how poorly the situation was handled, suddenly a vehicle was readily available. What makes this even more frustrating is that this is not my first bad experience with a Ford dealership. I have now had poor experiences with every Ford dealership I have dealt with. Despite that, I have remained a loyal Ford customer and recently paid off the vehicle I purchased brand new from Ford. After years of being a loyal customer, this is the level of service I have received. At this point, I will no longer be using Ford dealerships for my vehicle service, and I will seriously reconsider purchasing another Ford in the future. A customer who purchases a vehicle brand new, remains loyal, pays it off, and brings it back for a safety-related recall should not have to deal with this level of inconvenience, poor communication, and lack of preparation. This entire experience was frustrating, disappointing, and completely avoidable. Ford has lost my trust as a customer. More

Extremely disappointing experience with Ford. I scheduled an appointment more than a week in advance to have a recall completed on my vehicle. Because this was a safety recall involving the seat I scheduled an appointment more than a week in advance to have a recall completed on my vehicle. Because this was a safety recall involving the seat restraints, I expected the dealership to take the appointment seriously and have everything prepared. I even called the day before to confirm that the recall work would actually be completed when I brought my vehicle in. I dropped my vehicle off the night before the scheduled 8:00 AM appointment, only to receive a call later that day stating that my vehicle was ready for pickup — and nothing had been done. I was told they either did not have the necessary parts or ran out of time. This was incredibly inconvenient, especially considering my vehicle had been sitting there since the night before. If the necessary parts were not available, why was I allowed to schedule the appointment in the first place? I was also sent a letter instructing me to bring my vehicle in because of these safety recalls, so it is extremely frustrating that the parts apparently were not ordered or secured when the appointment was originally scheduled. On top of that, I had to go back and forth multiple times asking about getting a loaner vehicle. I explained that I cannot be without a vehicle due to medical reasons, yet getting a loaner was an unnecessary hassle. I was told that there were no loaner vehicles available to me. However, once I decided that I wanted to cancel the service appointment because of how poorly the situation was handled, suddenly a vehicle was readily available. What makes this even more frustrating is that this is not my first bad experience with a Ford dealership. I have now had poor experiences with every Ford dealership I have dealt with. Despite that, I have remained a loyal Ford customer and recently paid off the vehicle I purchased brand new from Ford. After years of being a loyal customer, this is the level of service I have received. At this point, I will no longer be using Ford dealerships for my vehicle service, and I will seriously reconsider purchasing another Ford in the future. A customer who purchases a vehicle brand new, remains loyal, pays it off, and brings it back for a safety-related recall should not have to deal with this level of inconvenience, poor communication, and lack of preparation. This entire experience was frustrating, disappointing, and completely avoidable. Ford has lost my trust as a customer. More