Nick Nicholas Ford Inc

Employee very friendly and knowledgeable great customer service I love Mr. Wayne he is great sale person manager Bill very good. Over all I had the best experienced to buy my truck thank you and keep up t service I love Mr. Wayne he is great sale person manager Bill very good. Over all I had the best experienced to buy my truck thank you and keep up the good work More

We have been buying new cars from Ana since 2002. My new Edge is our 6th purchase. We are always pleased by how we are treated by Ana and the entire staff. Ana is extremely knowledgeable about all the new Edge is our 6th purchase. We are always pleased by how we are treated by Ana and the entire staff. Ana is extremely knowledgeable about all the cars, SUVs and trucks. More

Although the inventory was low, I was able to order what I wanted. Ordering was extremely easy. My sales rep. Kim was extremely nice to work with and very knowledgeable on my new Bronco sport. She kept m I wanted. Ordering was extremely easy. My sales rep. Kim was extremely nice to work with and very knowledgeable on my new Bronco sport. She kept me updated on the stages of the order and when it was expected. Great owner and staff. More

Wayne was a very nice salesman and was very professional. We had a very good experience and we will be back for services on both of our vehicles. We had a very good experience and we will be back for services on both of our vehicles. More

Fantastic experience. Rex made everything so easy. The truck is perfect and the price was fair. He even had it delivered for me!!! Thank you! truck is perfect and the price was fair. He even had it delivered for me!!! Thank you! More

Whatever happened to "Customer Service". ????There was a Whatever happened to "Customer Service". ???? There was a time, even up to six weeks ago, that the person I dealt with went out of his way to insure Whatever happened to "Customer Service". ???? There was a time, even up to six weeks ago, that the person I dealt with went out of his way to insure my visit was satisfactory nd that the service was "beyond the pale". My recent visit this week left me with the impression that the Service Department's Customer Service takes a back seat and that there is no recourse. with the attitude -my way or the highway.. I had a problem that needed a fix, one of the keys to my Ford Escape, had gone belly up and needed either repair, reprogram or replacement. When I presented the problem to one of your Techs, I was told that I would need to make an appointment. There was no research into how to fix the key and no information given simply stated that it needed to be reprogrammed n the next available appointment was ten day away. Because "we have 32 appointments today". I explained that the key was needed because I was going out of town. My position here is I don't care if there are 32 appointments. The Tech could have and should have at least checked with the agency service provider to see if there was some way to accommodate the Customer. That didn't happen!! I might add that all four of the Tech writers in the service area were not busy as there were no other customers there. Further, if it is decided that my key is not fixable and a new one is required, no explanation was provided how long that would take. So I would be without my key for an additional ten days, until my appointment, an even further delayed to await a new key, if such was the case. I have been a customer in good standing with Nicholson Ford and have bought three vehicles from there. plus repeat services. Seems to me there is some serious issues that need addressing in the service department. My Sales Rep was great More

I’ve been a Service customer for 3 years and have always been treated like a valued customer. That experience led to me trusting Nick Nicholas Ford to purchase a vehicle. Ana is a top notch salesperson and been treated like a valued customer. That experience led to me trusting Nick Nicholas Ford to purchase a vehicle. Ana is a top notch salesperson and Joey was a perfect option when Ana was not available. I liked Joey’s statement; He does not sell cars, he helps customers buy cars. More