Nick Nicholas Ford Inc - Service Center

Very Frustrating, dropped truck off in collision center for estimate on Monday night for Tuesday appointment, was told truck would be out front to pick up Tuesday night after hours. Drove 45 mins one way t for estimate on Monday night for Tuesday appointment, was told truck would be out front to pick up Tuesday night after hours. Drove 45 mins one way to get my truck and it was blocked in. I called Wednesday morning and asked if my truck could please be parked out front for pick up as it was not the day before. I was assured it would be out for after hours pick up, so once again I made the 45 min trip to pick it up and it was in the same spot again blocked in and I was unable to get my truck so now I will have to make another 45 min one way trip. EXTREMELY FRUSTRATED More

Felt like the salesman was looking out for me. caring. I really enjoyed my car shopping experience with Dee Knight. He was considerate and made me feel like he was helping his mother. I enjoyed his compan I really enjoyed my car shopping experience with Dee Knight. He was considerate and made me feel like he was helping his mother. I enjoyed his company as well as having a considerate Christian man helping me. They were both very polite and considerate. Dee is a special man I hope they recognize him . Mr Clark also was considerate and friendly. They made me feel at home. Or like visiting with friends. I really was just looking but saw a car I was totally in love with on sight and Mr Knight made it work. In his words. Karen Touchton. More

Bravo Nick Nicholas Ford Thank you Nick Nicholas Ford for reconsidering your initial decision concerning our reoccurring paint issue and agreeing to stand by your service. It Thank you Nick Nicholas Ford for reconsidering your initial decision concerning our reoccurring paint issue and agreeing to stand by your service. It is unfortunate though for a customer to have to respond assertively to accomplish a fair outcome. Apparently we were victim of an internal communication failure which can occasionally happen within the best of businesses. We now look forward to a positive long term outcome. So again, bravo Nick Nicholas Ford for stepping up to do the right thing. More

Shame on You Ford Motor Company! Shame on you Nick Nicholas! Shame on you Ford Motor Company! Shame on you Nick Nicholas Ford! In October, 2016, after our 2006 Chevrolet HHR was destroyed by Hurricane Hermin Shame on you Ford Motor Company! Shame on you Nick Nicholas Ford! In October, 2016, after our 2006 Chevrolet HHR was destroyed by Hurricane Hermine, to help us out, our son-in-law sold us his one year old 2015 Ford Explorer Sport, a beautiful, high performance, top of the line, $50K vehicle. We were hesitant at first as it was way more expensive, larger, heavier, AWD, turbo charged, less mpg than we would typically buy. But as soon as we started driving the vehicle, we fell in love with it. Fast forward, June 2017, we noticed paint bubbling on the edges of the hood and promptly took it to our hometown dealer, Nick Nicholas Ford of Crystal River FL who had been servicing it for us since day one. We were referred to their sister dealership in Inverness, FL where the body work is performed. Patrick Nantz there inspected the vehicle and told us they had been seeing this issue, stating something about the use of a new aluminum product causing defective hoods. He submitted a warranty claim to Ford who promptly agreed to repaint the hood. We have owned many vehicles over the years, never encountering a paint issue on a new car, or even on ones owned ten years. We put our complete trust in Ford Motor Company and Nick Nicholas Ford and drove off as happy campers with the belief that the problem was diagnosed and corrected in the proper manner to be a long term solution. Fast forward, May, 2019, less than 2 years since the repaint, less than four years in service, yet out of bumper to bumper warranty, the paint on the repainted hood began bubbling in the exact same fashion. We returned to Nick Nicholas Ford where once again Mr. Nantz looked at the problem and basically repeated that this was a known issue which Ford is now remedying by replacing the hoods, rather than repainting them. A new claim which clearly is related to the original claim was filed and, surprisingly to us, denied, stating the vehicle is no longer under factory warranty, sorry. Shame on you Ford Motor Company. If this is not an example of a preexisting condition, please give me one!!! It was obviously not corrected the first time around. If Ford Motor Company or their representative Nick Nicholas Ford can not diagnose the problem properly and have it repaired properly to begin with, where are we to turn? Mr. Nantz made it clear that his hands were tied with Ford, but that we may be able to get some assistance from an in house advocate whom we never even spoke. Finally, after three weeks of waiting, several calls and second visit, we were given two options. Nick Nicholas Ford would offer us an employee rate of $300 to repaint it, but would not warrant it. What? When did you stop backing your work?!? Since it was already re-painted once at the this dealership and the problem came back, wouldn’t we think it probably will again? So no thanks to that one. Or second, we could buy a new hood for $1600, basically take it or leave it. Wow! Mr. Nantz then suggested we take our business back to Crystal River as Nick Nicholas Ford had recently sold out there to The Crystal Group who should now be our hometown dealer, this even though Nick Nicholas Ford is a mere 15 minute drive from our home. If we were buying a new car would they send us away to our ‘hometown’ dealer then?? Most likely not. Shame, shame Nick Nicholas Ford! I wonder if Mr. Nick Nicholas would accept reoccurring paint on his less than four year old $50,000 vehicle? Now we learn that the vehicle is under a factory recall...again! Could we perhaps suggest that these defective hoods also be added to the recall list? Again, we have had lots of vehicles over the years, several of them Fords. My husband had two Pintos, a Ranger, an Expedition, I drove a Taurus, my daughter’s first car was a Contour, her second an Escape Hybrid. Ford has had great looking models over the years and we do support the domestic economy and employment. And although General Motors has had most of our business over the years, there has never been a reason not to buy a Ford, nor to boycott Nick Nicholas Ford. Until now. These comments may serve as our customer satisfaction survey. What rating do they deserve? Shame on you Ford Motor Company! Shame on you Nick Nicholas Ford! More