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Niello Acura
Roseville, CA
1,137 Reviews
Our Mission
We are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.
Our Vision
To be Northern California’s leading automobile dealer for the products we represent.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
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Showing 1,137 reviews
June 01, 2023
Acura used to be a great place to take my car for service. All new staff, and the customer service crashed and burned since my last visit approximately one year ago. Things sure were different not service. All new staff, and the customer service crashed and burned since my last visit approximately one year ago. Things sure were different not that long ago. I will mention the two people left that I've worked with in the past that were really great to work with and always communicated well. Chandra Rosales and Gary Smedstad. I understand that it gets hectic there, and although I did initially authorize the work on the vehicle, I never received the call back that I requested before the work was started on the car. I only received a call once the work was done and the prior request wasn't even acknowledged (even if to say sorry we didn'tget back to you before the work on the vehicle was performed). I was always able to obtain a loaner vehicle in the past regardless of the service that was being performed on the vehicle, but was told that due to the service that was being performed I would not be eligible to get a loaner vehicle. Also, I was told my car would be washed and it wasn't. I understand that the wash is a courtesy but I was told it would happen and it was returned unwashed. Overall, the most disappointing experience I've ever had with service at this location. More
by ldonaldsoncd
Verified Customer
June 01, 2023
Service was great and wash cars. Visit the dealership buy cars and service your cars Visit the dealership buy cars and service your cars More
by joehardisty
Employees Worked With
May 31, 2023
Location is easy to locate. Friendly staff. Clean area. they explain services well. Vert friendly Friendly staff. Clean area. they explain services well. Vert friendly More
by OP_AY
May 31, 2023
Always impressed with overall Experience. Mike was great to work with. Will be back again for future needs. Mike was great to work with. Will be back again for future needs. More
by THIRDPEDAL64
Employees Worked With
May 31, 2023
Our 2016 RLX has been serviced at Niello Roseville since we purchased it. The car looks like new and runs as well as it did when we drove it off the lot the first time. At almost 90K miles we are constantl we purchased it. The car looks like new and runs as well as it did when we drove it off the lot the first time. At almost 90K miles we are constantly asked by people if we got a new car. The service department is courteous, thorough, and shows great concern for the customer. Can I give 6 stars? 🌟 🌟🌟🌟🌟🌟 More
by hshempp
Employees Worked With
Spencer Penrose
May 31, 2023
Everything was done and ready on time. The car is running well and it is nice and washed. The car is running well and it is nice and washed. More
by mjeanware
Employees Worked With
May 31, 2023
Previous submitted survey. Service technician was awesome! He explained and answered all my questions. Had a great experience with the service. Service technician was awesome! He explained and answered all my questions. Had a great experience with the service. More
by GRANTM69
Employees Worked With
Chris Logan
May 31, 2023
Spencer met me with a smile and good attitude at the door and got right on my vehicle check in. We discussed what was needed including a tire pressure issue and it turns out to be a nail in the tire. My car and got right on my vehicle check in. We discussed what was needed including a tire pressure issue and it turns out to be a nail in the tire. My car was completed in satisfactory time. I am completely satisfied with my service and will be back next time! Good job Spencer! 👍 More
by kevinkkr
Employees Worked With
Spencer Penrose
May 31, 2023
Our salesman, Lucas, was very knowledgeable and helpful. Pedro was also really great to work with. Highly recommend! Pedro was also really great to work with. Highly recommend! More
by SCOTT@CONNEKTLLC.COM
