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Niello Acura - Service Center

Roseville, CA

4.9
311 Reviews
Call Service Center (916) 218-7247

311 Reviews of Niello Acura - Service Center

Sort by
May 17, 2023

The best waiting lounge I have found in any dealership. Immaculate and comfortable. Even with t v it’s always quiet and thank you for the cold water. And for chargers. And for friendly staff. More

by ELIZABETH112285
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Ivy, Chris Lucero
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May 24, 2023 -

Niello Acura responded

Elizabeth, We're happy to hear that you appreciate our waiting room area and all of its amenities! It is always such a pleasure working with you. If there is ever anything you need, please let us know!

Helpful
May 17, 2023

Chris provided excellent service and even offered to have my car washed. I waited for my car to be serviced and appreciated the complimentary snacks. The only feedback I have...additional outlets for phone More

by YVETTE416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
chris
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May 24, 2023 -

Niello Acura responded

We so appreciate your honest feedback. Yvette! We will make sure to let Chris know that you appreciated his service. Thank you for noting that you would like to see more outlets in our waiting area. We have passed this feedback along to our management. See you next time!

Helpful
May 17, 2023

Love love love our new Acura! We had a great experience with Bryan, Mohammed and Pedro! More

by LEM2089
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed, Pedro, Brian Bladow
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Helpful
May 17, 2023

Neillo Acura has always been first rate. The service department is ever helpful and efficient. More

by larrycoleman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Smedstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chandra Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Logan, Chris Lucero
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Helpful
May 17, 2023

Quick service and kept informed throughout process. Ran into an issue and informed promptly with resolution as part of communication. More

by landonmull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lyman
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Helpful
May 17, 2023

Very helpful and patient customer service. I will definitely recommend you to everyone I know thank you so much. More

by KTHOSKINS.58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Knutson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Smedstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 16, 2023

The service writer was cordial, professional, and efficient . The vehicle was done on time. Overall a pleasant experience. More

by ARRUTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer
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Helpful
May 16, 2023

Your service department is first rate. They are helpful and thorough and explain everything so the layman can understand. Even though they were overbooked when I brought my car in for se More

by RKIMBLE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lyman
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Helpful
May 16, 2023

They are always courteous and professional. I have never had an issue with service performed there. More

by cpjensen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Gustafson
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Helpful
May 16, 2023

Robert services writer did a great job and took care of our warranty issues and oil change service. Always pleasure to work with him. Thanks More

by jmk18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffery Cullivan
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Helpful
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