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Niello BMW Elk Grove

Elk Grove, CA

Overview
Employees
Reviews
Vehicles
4.8
389 Reviews
Here at Niello BMW Elk Grove, we are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.
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8580 Laguna Grove Dr

Elk Grove, CA

95757

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Showing 389 reviews

March 04, 2024

Po and Ed did a great job! !! Answered all my questions and then some!!! Great👍🏼 More

by RETIREDCBIZME
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Alnasir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : POV San!!!
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Mar 04, 2024 -

Niello BMW Elk Grove responded

It's fantastic to hear that ED and POV provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello BMW Elk Grove! Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

March 03, 2024

Best customer service I’ve experienced at dealer. Would definitely recommend to friends and family More

by josev84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jas Hira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tommy Choonhaurai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2024 -

Niello BMW Elk Grove responded

It's great to hear that Jas was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello BMW Elk Grove! Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

February 29, 2024

The BEST BMW in Northern California. A great team that knows how to make the customer experience better ! I will only be buying from here . More

by DANGELO580
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Essex Salcido
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 29, 2024 -

Niello BMW Elk Grove responded

Thanks for your feedback on your recent visit to Niello BMW Elk Grove. It's great to hear that we were able to assist you and that you had such a positive experience. Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

February 26, 2024

Waited extremely long for our finance time. Dealer took over our lease but it was at the end of the month and the next month payment wasn’t considered in the payoff. They aren’t the worst but i More

by HA1220
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike Sulman, Vlad Gulko
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Feb 29, 2024 -

Niello BMW Elk Grove responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

February 25, 2024

My time at Elk Grove BMW was truly exceptional, and I owe it all to Jess. Their dedication and professionalism made my experience unforgettable. I'm grateful for the outstanding service they provided. Thank More

by MRMRSSINGH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jas Hira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Essex Salcido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Sulman
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Feb 25, 2024 -

Niello BMW Elk Grove responded

Thank you for choosing Niello BMW Elk Grove. Your feedback and rating mean a lot to us. We're glad Jas was able to help, and we hope to see you again! Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

February 24, 2024

Very helpful excellent hardworking knowledgeable did very thing at our expectation and great personality thanks More

by Av
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darren Wilkerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jas Hira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Sulman
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Feb 24, 2024 -

Av responded

Ok

Feb 25, 2024 -

Niello BMW Elk Grove responded

Thanks for sharing your thoughts about your experience with Niello BMW Elk Grove. We appreciate your business and hope to see you again soon! Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

February 24, 2024

The sales manager was very reasonable during the purchasing process. He looked at the deal from a customer’s perspective. More

by KENT.IWAMURA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Sulman
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Feb 25, 2024 -

Niello BMW Elk Grove responded

Kent, here at Niello BMW Elk Grove, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

February 22, 2024

Excellent team they work extremely hard to earn your business and will do everything in their power to make sure your happy with your new purchase. Jas was very helpful throughout the process after 3 vi More

by ali.mashuk2001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Sulman
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Feb 22, 2024 -

Niello BMW Elk Grove responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

February 20, 2024

Got my i7 configured as wished and the car came out as expected. Great experience with Ed. He was promptly with my questions. More

by peihmal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Alnasir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2024 -

Niello BMW Elk Grove responded

Thank you so much for your kind words for Ed, and for taking the time to leave us this wonderful feedback! Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

February 19, 2024

This was the oddest negotiation I have ever experienced, I didn't know what I was paying for the car until the finance part started. I was waiting for the sales manager to come back with final numbers, whe More

by LYNDASCA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ed Alnasir
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2024 -

Niello BMW Elk Grove responded

Lynda, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

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