Love the online buying experience worked thru all the
financing via text and Email. Than the added service of delivery to my home was outstanding.
financing via text and Email. Than the added service of delivery to my home was outstanding.
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by RKBARBOZA
Verified Customer
Verified Customer
May 12, 2024 -
Niello BMW Elk Grove responded
Thank you for choosing Niello BMW Elk Grove. Your feedback and rating mean a lot to us. We're glad Ed was able to help, and we hope to see you again!
Paul Suchanek
General Manager
psuchanek@niello.com
(916) 687-9000
I was very pleased with the people that worked with me on
my X5 purchase.
my X5 purchase.
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by stedon6
Verified Customer
Verified Customer
Apr 26, 2024 -
Niello BMW Elk Grove responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Paul Suchanek
General Manager
psuchanek@niello.com
(916) 687-9000
Sales department was excellent!
Mike and Ed were great during our first BMW purchase. I was not pleased with the service department however. I was quoted a price at drop off and the
Mike and Ed were great during our first BMW purchase. I was not pleased with the service department however. I was quoted a price at drop off and then charged an additional fee as the service writer did not include all fees into my quote. They did not honor the quote and charged me the additional fees. Also requested repair of a part to interior of car that was not addressed and is still not fixed. I do not have time to keep driving over an hour to have repairs done at this particular dealership.
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by LCFMC
Verified Customer
Verified Customer
Apr 17, 2024 -
Niello BMW Elk Grove responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Paul Suchanek
General Manager
psuchanek@niello.com
(916) 687-9000
Dave and Michella, Internet Sales Specialists at Niello
BMW - Elk Grove, provided a very professional and seamless used car purchase experience. They were very responsive, thoughtful, and helpful through a
BMW - Elk Grove, provided a very professional and seamless used car purchase experience. They were very responsive, thoughtful, and helpful through an evolving and very convenient online sales process. I wouldn't hesitate to recommend this dealership to friends and colleagues. And the best part: we're now driving an awesome BMW X5.
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by SETH30
Verified Customer
Verified Customer
Mar 12, 2024 -
Niello BMW Elk Grove responded
Hi Seth:
Thanks for your feedback on your recent visit to Niello BMW Elk Grove. It's great to hear that we were able to assist you and that you had such a positive experience.
Paul Suchanek
General Manager
psuchanek@niello.com
(916) 687-9000
I have purchased several cars from Niello Elk Grove and
only trust them to do repairs and maintenance. They always treat me like a valued customer whose business is important to them. I highly recommend
only trust them to do repairs and maintenance. They always treat me like a valued customer whose business is important to them. I highly recommend their sales and repair services.
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by BARBIENUT1
Verified Customer
Verified Customer
Other Employees Tagged:
Sean Oberoi
Mar 10, 2024 -
Niello BMW Elk Grove responded
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
Paul Suchanek
General Manager
psuchanek@niello.com
(916) 687-9000
Everyone was very nice, knowledgeable.
They kept us informed throughout the whole process. Will definitely buy another car from them in the future.
They kept us informed throughout the whole process. Will definitely buy another car from them in the future.
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by JJB4X4
Verified Customer
Verified Customer
Mar 05, 2024 -
Niello BMW Elk Grove responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello BMW Elk Grove.
Paul Suchanek
General Manager
psuchanek@niello.com
(916) 687-9000
Po and Ed did a great job!
!! Answered all my questions and then some!!! Great👍🏼
!! Answered all my questions and then some!!! Great👍🏼
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by RETIREDCBIZME
Verified Customer
Verified Customer
Other Employees Tagged:
POV San!!!
Mar 04, 2024 -
Niello BMW Elk Grove responded
It's fantastic to hear that ED and POV provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello BMW Elk Grove!
Paul Suchanek
General Manager
psuchanek@niello.com
(916) 687-9000
Got my i7 configured as wished and the car came out as
expected.
Great experience with Ed. He was promptly with my questions.
expected.
Great experience with Ed. He was promptly with my questions.
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by peihmal
Verified Customer
Verified Customer
Feb 20, 2024 -
Niello BMW Elk Grove responded
Thank you so much for your kind words for Ed, and for taking the time to leave us this wonderful feedback!
Paul Suchanek
General Manager
psuchanek@niello.com
(916) 687-9000
This was the oddest negotiation I have ever experienced,
I didn't know what I was paying for the car until the finance part started. I was waiting for the sales manager to come back with final numbers, whe
I didn't know what I was paying for the car until the finance part started. I was waiting for the sales manager to come back with final numbers, when the sales man said ok this the finance person, I said, what are the final numbers, the sales manager came out saying, the monthly payment amount with an attitude, walked away. I do not negotiate by monthly payments, I want to know what I'm paying. Might go to a different BMW dealer when it's time for a new car.
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by LYNDASCA
Verified Customer
Verified Customer
Feb 22, 2024 -
Niello BMW Elk Grove responded
Lynda, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Paul Suchanek
General Manager
psuchanek@niello.com
(916) 687-9000
Ed is an amazing salesman
He listens to you it works
hard to find exactly what you’re looking for in a car. He follows up with you even after the sale to make sure you’re satisfied, and that you have al
hard to find exactly what you’re looking for in a car. He follows up with you even after the sale to make sure you’re satisfied, and that you have all the tools to know how to operate your car or any question that you have we have been working with Ed from many years this is our 6th or 7th car that we bought from BMW
And worked with Ed on every purchase
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by ORNA5105
Verified Customer
Verified Customer
Jan 28, 2024 -
Niello BMW Elk Grove responded
It's great to hear that Ed was able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello BMW Elk Grove!
Paul Suchanek
General Manager
psuchanek@niello.com
(916) 687-9000