Niello BMW Elk Grove

I'm an out-of-state buyer of a used car and relied on the staff at Niello BMW to provide me an honest evaluation of the car. Needless to say, it was a nerve-racking experience. Quentin ("Q") and sales manage staff at Niello BMW to provide me an honest evaluation of the car. Needless to say, it was a nerve-racking experience. Quentin ("Q") and sales manager Michael provided OUSTANDING service that exceeded my expectations. I've gone through a lot of cars and buying experiences in the last 50 years...this one at Niello's was absolutely the best! More

Darren was very knowledgeable, answered all our questions and was comfortable to work with before the sale, during the sale and after delivery. However, he was not proactive in communication between the tim and was comfortable to work with before the sale, during the sale and after delivery. However, he was not proactive in communication between the time we placed the order and delivery date. He sent us an email after we made the order that he would give us updates on the progress and timing of delivery. He never contacted us with updates and we had to contact him for updates. We had explained that we have some out of town commitments and some indication of status would be helpful, but that never occurred. As to the dealership, everyone was helpful. However, our deposit payment was lost as was our cashiers check when we took delivery. The cashiers check was located by the staff after several days. The parts department was very helpful when we ordered some accessories. Ozzie Cortez has been fantastic in answering our follow-up questions and helping us set things up as we learn the systems. He is courteous, patient and informative. More

The team at Niello was great to work with through the process, and when I needed support afterwards. process, and when I needed support afterwards. More

I worked with Quintonn for about a week to figure out financing on the vehicle I purchased. I honestly was surprised he was able to make it work, because I had quite a bit of negative equity on my trade financing on the vehicle I purchased. I honestly was surprised he was able to make it work, because I had quite a bit of negative equity on my trade in. The experience was great, everybody was super helpful and they were able to get me a good rate for my credit situation. Would highly recommend! More

if its not niello its not BMW THEY ARE THE BEST AND I TRUST NO OTHER TRUST NO OTHER More

My Buying experience was hasse free,went in and preordered a 24 X 5 in April and it arrived in Mid June.Pick up was easy,just had to learn how to use the new screen and amenities in the car,great e preordered a 24 X 5 in April and it arrived in Mid June.Pick up was easy,just had to learn how to use the new screen and amenities in the car,great experience. More

Awesome service and smooth transaction. Car was in likel new condition. Highly recommended. Would do business again Car was in likel new condition. Highly recommended. Would do business again More

The team at Niello BMW is extraordinarily knowledgeable, insightful and incredibly easy to work with. They made the process of getting into a new vehicle exceptionally easy, to say nothing of the staff work insightful and incredibly easy to work with. They made the process of getting into a new vehicle exceptionally easy, to say nothing of the staff working to help us adopt a new technology with our first all-electric vehicle. More

Best dealership around. I’m a repeat customer. They are so nice with no pressure to buy anything. They made me an awesome deal. I love my new BMW I’m a repeat customer. They are so nice with no pressure to buy anything. They made me an awesome deal. I love my new BMW More