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Niello BMW MINI
Sacramento, CA
339 Reviews
Serving the Sacramento area, Niello BMW Sacramento, located at 2020 Fulton Ave in Sacramento, CA, is your premier retailer of new and pre-owned vehicles. Our dedicated sales staff and top-trained technicians are here to make your vehicle shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal vehicle today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday Closed
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 339 reviews
Verified Customer
Helpful June 18, 2023
The mini service representative was able to schedule an appointment for my countryman without delay. Upon checking in, she was able to engage with the technician and resolved my issue while listening to my appointment for my countryman without delay. Upon checking in, she was able to engage with the technician and resolved my issue while listening to my description of the problem. I went home a satisfied customer. Thanks More
by ERNESTO6227
Employees Worked With
Yakob Rizam
June 18, 2023
Service rep courteous and responsive. Waiting area pleasant. Coffee and snacks appreciated. Time for service estimate good. Wish Niello had car service history online. Waiting area pleasant. Coffee and snacks appreciated. Time for service estimate good. Wish Niello had car service history online. More
by Ldennis1
Employees Worked With
June 18, 2023
Always a pleasure doing business at a place that cares and operates with integrity. The attention to detail and communication is appreciated and that’s why we go to niello and operates with integrity. The attention to detail and communication is appreciated and that’s why we go to niello More
by CASEY.SMITH79
June 18, 2023
A long-standing and respected Sacramento auto dealership for a reason... great selection and the best service department with highly competent and helpful employees. for a reason... great selection and the best service department with highly competent and helpful employees. More
by MICHAELRMARSHALL1
Employees Worked With
February 01, 2023
Worst exercise ever. I bought a 2013 BMW X3 and had it delivered to napa . The car was dirty in and out. I took the car to my mechanic and it had an error with the tur I bought a 2013 BMW X3 and had it delivered to napa . The car was dirty in and out. I took the car to my mechanic and it had an error with the turbo charge. I tried to call the finance manager PAUL S and he would not return my call nor would SHANE. I ended up calling the corporate office. they came and got the car. the car was in sac for over a week. finally since I only had the car approximately 6 days and the car was a lemon I told them to take the car back. its been weeks now and still no communication about returning my money to my bank. -POOR CUSTOMER SERVICE -IF YOU BUY A USED CAR DON'T EXPECT IT TO BE IN CERTIFIED CONDITION AND RUNNING AS INTENDED I would never go back to this place. The service is bottom of the barrel. The finance / sales department don't care about customer service and if you are buying a used car they expect there to be problems. I got a text rom Diane telling me since I bought used that there are going to be issues with the car. Really may last car 328I I bought used and had it over 10 years. No issues, thank you, CarMax More
by clarkdorothy99
Employees Worked With
SHANE, PAUL, DIANE
February 23, 2022
I had a good experience with the purchase of a custom-ordered vehicle from Karl. Even in these difficult times, he was able to secure an allocation & get me the vehicle exactly the way I wanted it custom-ordered vehicle from Karl. Even in these difficult times, he was able to secure an allocation & get me the vehicle exactly the way I wanted it, while providing timely updates prior to delivery of the car. His colleague, Fatima, was so helpful in accommodating us in showing the car prior to delivery, Timothy, the business manager, processed our paperwork efficiently & made it a pleasant experience. One would be hard-pressed to find another competent dealership & employees who work together as a team. I look forward to having the same experience when I bring in my car for service. Thank you very much to all of you, it feels great to be back in the BMW family! More
by Slashdotted
Employees Worked With
Karl Figenshu, Fatima Fonseca, Timothy Dooley
June 26, 2021
Unfortunately , Niello has TERRIBLE customer service follow thru. Working for Home Depot in Operations , I completely grasp the utmost importance , and hiring people who do also. I sent 3 CONFIRMATIONS follow thru. Working for Home Depot in Operations , I completely grasp the utmost importance , and hiring people who do also. I sent 3 CONFIRMATIONS emails on AUTOTRADER.COM , one in a chat session requesting the unpublished ( ? ) price , and then waited 3 days. Finally speaking to a front desk woman , I repeated the VIN # THREE TIMES, described the car with BLUE interior ( which would narrow it down immediately ) for 99% of people , and then was asked WHAT MY FIRST NAME WAS...AFTER telling her my email which uses my first name. She asked me the vin number three times. **IF YOU CAN'T HIRE ADULTS, AT LEAST MAKE SURE THEY HAVE A SLIGHTLY HIGHER IQ. if younger. **ALL SHE NEEDED TO DO was look on the lot for 2022 silver Clubman with AWD and BLUE seats. No offense intended at all , but CUSTOMER SERVICE on a long distance phone call after 4 failed electronic follow thru responses SHOULD BE TREMENDOUSLY SIMPLE. IT IS THE DIFFERENCE BETWEEN MAKING MONEY AND NONE AT ALL. More
by Mike_S
Employees Worked With
FEMALE
