Paul Suchanek

Worst car buying experience I have ever had and I have purchased several luxury cars. I was sold a car that was not at all what I was told it was. Car was not even at the location. I was just showed a pic purchased several luxury cars. I was sold a car that was not at all what I was told it was. Car was not even at the location. I was just showed a picture. Didn’t even find out that it was mild hybrid until my insurance ran the vin. Then when I called them the same day and said that what they did was not ok. They told me they would take the 430i back from me for 47,000 dollars even though they just sold it to me for 62,000 dollars. They said they now consider it used. I know for a fact they would have turned around and sold it as new for the 62,000. The manager even told me the deal is not something he would advise any of his friends or family to take. Yet he is sitting there handing it over to me? They are completely dishonest, they are not informative, and even held my car keys from me making me feel forced to stay on the lot until I bought something. After finally signing they couldn’t even get me the car. I had to take an Uber back and spend my own money to pick up the car. They wouldn’t let me see it till all the docs were signed. No offer to reimburse me except the sales guy offered to give me a free tank of gas if I left a good survey. Worst car buying experience I have ever had. Do yourself a favor and go somewhere else! More

by Cjm Verified Customer Verified Customer

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Everyone was friendly and professional. Love Paul and would by cars through him again and again. Love Paul and would by cars through him again and again. More

by MATT.TRAYLOR Verified Customer Verified Customer

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Tahir was very professional and personable during the whole trade in process. He definitely deserves 5 stars. I took off one star for the dealership because there were difficulties with the finance depa whole trade in process. He definitely deserves 5 stars. I took off one star for the dealership because there were difficulties with the finance department both times I have worked with Niello. The first time, being overcharged on the agreed down payment that I had to return to the dealership for a refund and the second time an oversight on reporting the payoff to BMW financial services that prompted me to return to the dealership to request a refund for overpayment again. I only took off one star because on both occurrences they quickly remedied the issues. More

by SHANNON8008 Verified Customer Verified Customer

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Billy Bonner, Justin Watts, finance, and Andrew Kemp were outstanding in the following; service over the last 16 years (Andrew Kemp), proactive in finding the right vehicle, attentive to my time and finance outstanding in the following; service over the last 16 years (Andrew Kemp), proactive in finding the right vehicle, attentive to my time and finance requests. After 10+ years and 6+ units, Niello is my only stop when replacing my vehicles. Gary Carroll remains a friend to this day. He was my original sales representative. More

by RTINNEYTSSI Verified Customer Verified Customer

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All of the team at Niello BMW provide great service. Ryan is very knowledgeable and responsive. I highly recommend them to anyone looking for a new car or service on their existing BMW. Ryan is very knowledgeable and responsive. I highly recommend them to anyone looking for a new car or service on their existing BMW. More

by KHURST1 Verified Customer Verified Customer

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Was able to make my purchase online and save myself the trip to Sacramento! Fast and easy, Fatima was a pleasure to work with, financing was great, value for my trade was more than fair and I got the car trip to Sacramento! Fast and easy, Fatima was a pleasure to work with, financing was great, value for my trade was more than fair and I got the car of my dreams!! They even drove it to my house and picked up my trade the next day! More

by MICHAELI408 Verified Customer Verified Customer

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Subject: Unfortunate Experience at BMW of Sacramento I am writing this review with deep disappointment and frustration regarding my recent experience with BMW of Sacramento. My entire interaction with the am writing this review with deep disappointment and frustration regarding my recent experience with BMW of Sacramento. My entire interaction with the dealership was tainted by ethical concerns, misinformation, and a blatant disregard for customer satisfaction. I drove from San Francisco to Sacramento three times—investing significant time and resources—only to be met with deceptive practices, where the numbers for my deal were constantly changing. This left me feeling manipulated throughout the negotiation process. I had gone the extra mile to special order my BMW, expecting a personalized and seamless experience. Unfortunately, when I arrived to pick up my car, not only was it not what I had ordered, but I also discovered that the vehicle did not include the technology package I had requested—a critical issue for both my safety and that of my son. To make matters worse, I had already signed the deal without realizing this vital omission. Throughout the process, I spoke with Justin, who acted as if he were the highest authority on the matter. Despite his assurances that everything would be taken care of, his behavior was extremely unprofessional. Not only was he rude and disrespectful—hanging up on me during our conversation—but Paul, the general manager, never contacted me to address my concerns. They have wasted my time completely. I waited four months for my new car, trusting that the dealership would resolve these issues and make things right, only to be treated badly and left with unresolved problems. The repeated instances of changing deal terms, the failure to deliver the correct vehicle configuration, and the unprofessional behavior exhibited by the staff at BMW of Sacramento have left me extremely dissatisfied with their service. I strongly advise potential customers to exercise caution and thoroughly scrutinize any dealings with this dealership to avoid similar disappointments and frustrations. More

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I cannot say enough good things about my experience with Niello BMW of Sacramento! From start to finish, they made the car-buying process smooth, stress-free, and even enjoyable. The sales and service teams Niello BMW of Sacramento! From start to finish, they made the car-buying process smooth, stress-free, and even enjoyable. The sales and service teams went above and beyond to ensure I was completely satisfied. A special shout-out to Gary Carroll—he was absolutely fantastic! Gary's professionalism, attention to detail, and genuine care for his customers stood out. He patiently answered all my questions, provided great advice, and made sure I found the perfect vehicle for my needs. This dealership truly cares about its customers, and it shows in everything they do. If you're in the market for a car or need top-notch service, look no further than Niello BMW of Sacramento. Highly recommended! More

by gilcaravantes Verified Customer Verified Customer

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Phenomenal! Top notch experience across the board! Love this dealership and Fatima (our sales rep) was outstanding from start to finish. She has the calmest deme Top notch experience across the board! Love this dealership and Fatima (our sales rep) was outstanding from start to finish. She has the calmest demeanor and knows every answer to all the questions. So pleasant to buy from! If you’re to going to buy a BMW this is the dealership for you. Thanks, Niello BMW! More

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Ryan Cox is the best Car Dealer I have ever worked with in 36 years of buying cars. The Niello Group should give him a huge Promotion!!!!! in 36 years of buying cars. The Niello Group should give him a huge Promotion!!!!! More

by MBARKER2 Verified Customer Verified Customer

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