Niello BMW MINI

A Great Car from an Excellent Dealer I just purchased a reconditioned 2014 535i BMW from Niello BMW, and I must give them the highest rating for their courtesy, their help in finding just I just purchased a reconditioned 2014 535i BMW from Niello BMW, and I must give them the highest rating for their courtesy, their help in finding just the car I was seeking, and their aid in my understanding the features of this automobile. The managers and their colleagues were very efficient at expediting the purchase. I obtained the financial deal I had been seeking with reasonable negotiation in a brief period of time, and drove the car home the next day. I have been driving the car for the past 2 weeks, and it is superb! I would recommend Neillo BMW to anyone seeking a quality automobile at a fair price. Their courtesy and thoughtfulness are top of the line! More

EN-Sacramento I had really bad experiences with my advisor named Jeremy. My car was under warranty but he consistently wanted me to pay for them. All diagnoses and I had really bad experiences with my advisor named Jeremy. My car was under warranty but he consistently wanted me to pay for them. All diagnoses and the propose repairs that he said need to be paid by me. He said the reasons were I used aftermarket part and did installation improperly. I denied noticing him I wanted further diagnose. BMW had to take out the parts to prove his points. 2 days later he came up with different stories. Rain sensor went off, and BMW did installation wrong. Therefore, they would take care of the bill. But the headaches had not been done yet. When I checked out my car, cashier asked me to pay for them again, based on his papers??? ?Another problem with him is honesty. If he said calling you back, rarely he kept that promise. ?Besides, it took too long for the repairs; he explained BMW service protocol has to diagnose-waiting order part- and repair one issue at the time, before move to the next issue. Also, my car did not get wash/clean after they finished the fix. Do not believe that is BMW services. ?This is my second BMW car. The fact is both cars are excellent but second car services are very bad. Never, never come back to this BMW Niello, and never never be in touch with them in anyway. More

Fantastic Service! Fidel Padilla & Zach Mongston were amazing to work with! I wanted a very specific BMW X5 and they not only found it and brought it to me, I received f Fidel Padilla & Zach Mongston were amazing to work with! I wanted a very specific BMW X5 and they not only found it and brought it to me, I received fantastic customer service in a relaxed environment all for a great price! They even had it detailed with a bow on top for me when I arrived. I love my new X5 and would highly recommend Zach and his team! Thank you!!!! More

Excellent Service Sales personnel were professional, had a sense of humor and made our experience one we will not forget. Zach and Mel are excellent to work with. Sales personnel were professional, had a sense of humor and made our experience one we will not forget. Zach and Mel are excellent to work with. More

False Info by service advisor Service adjustor advised that you had to go under the car to replace a front parking bulb. Charged $25 for bulb. $99 for labor. Only needed to unscr Service adjustor advised that you had to go under the car to replace a front parking bulb. Charged $25 for bulb. $99 for labor. Only needed to unscrew an access cover under the hood! 3 min. job! More

Need Customer Service Training I needed a batter, was acknowledged 25 minutes after arrived, over quoted (asked if I still wanted help) and then was told they couldn't help. I needed a batter, was acknowledged 25 minutes after arrived, over quoted (asked if I still wanted help) and then was told they couldn't help. More

Love my new Mini Creed was very helpful on the busy Saturday afternoon that we arrived without an appointment. We had to wait 10 minutes or so for someone to approach Creed was very helpful on the busy Saturday afternoon that we arrived without an appointment. We had to wait 10 minutes or so for someone to approach us but it was due to how busy it was Memorial Day weekend. No fault to Creed there. He let us test drive several vehicles my husband and I both and we made our choice. Creed tried to get a good offer for my 2007 Camry and it was horrible but again no fault to him so we ended up keeping it and will try and sell ourselves. Creed was friendly and very knowledgeable about each of the cars we drove and based on our needs he suggested which models would be best. I went in thinking I'd get a countryman and ended up leaving with a 4 door hard top. That was great customer service on his part. More

Great car buying experience at Niello Mini! I have never had a better car buying experience than my recent purchase at Niello Mini. Luis was informative, friendly and no pressure. Everyone at th I have never had a better car buying experience than my recent purchase at Niello Mini. Luis was informative, friendly and no pressure. Everyone at the dealership was friendly and helpful. Thanks Luis! More

Happy New Mini Owner! I recently purchased a 2017 Countryman and had much support and guidance from Louis Portillo.I visited the dealership many times to test drive; ask qu I recently purchased a 2017 Countryman and had much support and guidance from Louis Portillo.I visited the dealership many times to test drive; ask questions and view inventory. I was excited about the modifications and new design of the Countryman and felt it met my needs for safety, and still a very cool car! I also appreciated information from Jason and Creed when making that decision. Louis took the time to demonstrate the many features of car and answered my all questions! It was a joy to drive to Napa Valley for my birthday!! Linda ? 💕 More