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Niello BMW MINI - Service Center

Sacramento, CA

4.4
39 Reviews

39 Reviews of Niello BMW MINI - Service Center

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May 03, 2024

Great dealership! ZAHAN-Service Department was amazing. Provides status updates on your vehicle. Very good customer service and great attitude. More

by BBBOOM12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ZAHAN- Service Department
May 05, 2024 -

Niello BMW MINI responded

Thanks for sharing about your experience with Niello BMW MINI. We appreciate your business and hope to see you again soon! David Sotomayor Business Development Manager david.sotomayor@niello.com (650) 455-7686

November 05, 2023

Fatima is incredibly considerate! She really cares about her customers, and she proved that with me. I had already bought the car and I was all done with the transaction, but she stil More

by MojanRogers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fatima Fonseca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vlad and Murad, Shane Weirick
Nov 05, 2023 -

Niello BMW MINI responded

Thank you for your business and this review. We're happy to hear Fatima and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. David Sotomayer General Manager david.sotomayor@niello.com (916) 246-6890

July 07, 2023

Disappointed with the level of satisfaction with customer service, Car sat for a month plus, infected with mouse eating my wires after changing out my transmission, they claim the mouse is from where I park More

by Simiy2k
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Zahan
July 07, 2023

Exceptional service; very attentive and great navigation of the systems to make my visit and repairs as seamless and painless as possible. More

by AUGUSTWISSMATH93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony McCall
Jul 12, 2023 -

Niello BMW MINI responded

Thank you for taking the time to share your experience! We appreciate you choosing Niello BMW Sacramento and are happy to hear the team made your service visit seamless and painless. Please let us know if we can help with anything else!

July 05, 2023

Service was was done on the same day. It was a flat tire and they got me in. Service Advisor was friendly, and clear about my choices. More

by TEACHBARRETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor
Jul 12, 2023 -

Niello BMW MINI responded

Thank you for taking the time to leave us a review! We’re glad to hear that you had a positive experience with our team when getting your flat tire repaired. Please let us know if we can help with anything else!

June 24, 2023

Thank you. Everything was perfect. Everyone at Niello is always very attentive and makes sure they take care of you! More

by TheConfuzed1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Gary Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robby Cochran
Jun 28, 2023 -

Niello BMW MINI responded

Wow! It means so much to get such positive feedback from our loyal customers. Thanks for your continued business and for taking the time to leave such a thoughtful review.

June 24, 2023

I'm always treated with respect courtesy. Tony is an excellent advisor and always looks out for me. All of the other employees that I encounter are very helpful and friendly. More

by kathereenee
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tony McCall
Jun 28, 2023 -

Niello BMW MINI responded

This is what we love to hear! We're lucky to have such an amazing team and we'll be sure to pass your kind words along to Tony. Thank you for your continued business. and for taking the time to write such a kind review. We appreciate you!

June 23, 2023

Friendly. Efficient. Effective. Trustworthy. I would come back for future periodic services. My vehicle was also washed. More

by GMUILENBURG81
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
David Sotomayor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2023 -

Niello BMW MINI responded

Thank you so much for the kind words. Efficiency and trustworthiness are incredibly important to us, so we're glad to hear that we hit the mark. Happy driving!

June 22, 2023

25 years with Niello and its 98% the reason we keep going back to BMW's. More

by SBARANOFF
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Andrew Kemp
Jun 28, 2023 -

Niello BMW MINI responded

We're incredibly honored to hear that you've been a customer with us for 25 years and we'll definitely be here for you whenever you need us next. Happy driving!

June 22, 2023

Service Department was exceptional. No problems dropping off or picking up my car.excellent work done. My Service Advisor was extremely pleasant to work with. He is a good man! More

by DANGOPEZJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Wysoki
Jun 28, 2023 -

Niello BMW MINI responded

Wow! What a great review! We're so glad you had such an exceptional experience. Let us know if there's anything we can do for you in the future.

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