Gary Carroll

Really enjoyed working with Dalton to help me figure out what to do about my leased X3 at the end of my contract. He showed me multiple options for new cars, laid out the different leases very clearly, and what to do about my leased X3 at the end of my contract. He showed me multiple options for new cars, laid out the different leases very clearly, and by doing so helped me to decide that I wanted to buy out my lease and keep the X3. Dalton has a fun, no pressure energy that I really enjoyed. Niello BMW as a whole could really speed up the whole buying process. From the time I said I wanted to keep my car until I left was over 4.5 hours. Everyone I encountered was nice and helpful, but no part of me wants to spend an entire day waiting around to sign papers. More

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Gary Carroll should receive a score of 8 on a scale of 5. Robby in Finance should receive a score of 5 out 5. Robby in Finance should receive a score of 5 out 5. More

by Rob Miotke Verified Customer Verified Customer

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Dear Niello BMW Sacramento Team, I wanted to take a moment to extend my heartfelt thanks for the outstanding service I received during my recent purchase of my BMW M2. From the informative discussions moment to extend my heartfelt thanks for the outstanding service I received during my recent purchase of my BMW M2. From the informative discussions about the different options, placing the order, changing the order at the last minute (thank you Fatima), to the transparent closing and financing processes, every step was carried out with unmatched professionalism and genuine care. Driving away in my new BMW M@ was a special moment, made even more memorable by your exceptional team. Your dedication to ensuring a smooth and enjoyable car-buying experience did not go unnoticed. Thank you for raising the bar in automotive sales and service. Warm regards, Gil Caravantes More

by GIL.CARAVANTES Verified Customer Verified Customer

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⭐️⭐️⭐️⭐️⭐️ I recently had the pleasure of buying a new 2023 BMW M2 from Niello BMW Sacramento, and it was by far one of the best dealership experiences I've had. From the moment I walked through the door, 2023 BMW M2 from Niello BMW Sacramento, and it was by far one of the best dealership experiences I've had. From the moment I walked through the door, I was treated with the utmost professionalism and care. The staff members are not only knowledgeable about the BMW lineup but are genuinely passionate about ensuring every visitor feels valued. What particularly stood out to me was the seamless synergy among the team. Whether it was sales (Gary Carroll/Ryan Cox/Fatima Fonseca), service (Scott Glackin/Andrew Kemp), or finance (Robby Cochran), everyone was in tune with the needs of the customers and worked cohesively to provide a top-notch experience. Whenever I get my cars service, the service department is exceptional. My service advisor Andrew Kemp and his technicians take the time to explain the intricacies of my vehicle's maintenance, ensuring I had a comprehensive understanding of what is being done. It's clear that they pride themselves on transparency and building trust with their clientele. Purchasing or servicing a vehicle, especially a luxury sport brand like BMW, should come with a level of sophistication and class. Niello BMW Scaramento not only meets those expectations but consistently exceeds them. After my car is service, Michael Gutierrez brings my car, handed over my key and with a smile wishing me a safe and happy travel, that's service at it's best. To anyone in the market for a new or pre-owned BMW or just seeking top-tier vehicle servicing, I wholeheartedly recommend Niello BMW Sacramento Their commitment to excellence is palpable, and I am confident that every visit will be as remarkable as my own. More

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Overall I had a great experience. Sales rep Gary was wonderful. Sean was really great explaining the features of the car. Only thing I would have liked is for the Financial rep to Sales rep Gary was wonderful. Sean was really great explaining the features of the car. Only thing I would have liked is for the Financial rep to have stated upfront (before starting the paperwork) what the dealer add on options were and the assoicated cost. I felt rushed and not enough time to decide when in the middle of signing the documents. Thinking back - I would not have opted for some of the add ons. More

by J.LANNING Verified Customer Verified Customer

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Thank you. Everything was perfect. Everyone at Niello is always very attentive and makes sure they take care of you! Everything was perfect. Everyone at Niello is always very attentive and makes sure they take care of you! More

by TheConfuzed1 Verified Customer Verified Customer

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