Niello Volkswagen

Great overall experience Fallon, sales rep, was a pleasure to work with. She made the experience pleasant and quick. No pressure sales and the finance dept. was honest enough Fallon, sales rep, was a pleasure to work with. She made the experience pleasant and quick. No pressure sales and the finance dept. was honest enough to inform me of all risks associated with my loan. I felt they had my best interest in mind instead of just making a sell. I’m proud to finally be part of the Niello family. Mercedes you’ve been great but it’s time for me to move forward. Mindy More

A wonderful place for car service I recently request a rear light repair service for my 2015 VW Sportwagon. Since I just moved to SAC from seattle, I googled the nearest VW dealership I recently request a rear light repair service for my 2015 VW Sportwagon. Since I just moved to SAC from seattle, I googled the nearest VW dealership and I chose Niello randomly. To be honest, I did not expect much when I was making this appointment. But Roger is a very nice and helpful man. He helped me get everything done and FREE! One more thing, guys in Niello washed my car soooo much better than the university VW dealership in seattle. More

Great Dealership and Great Car I can't say enough good things about my salesperson David Yensel. He went above and beyond for me. Unfortunately, the process was taking a bit longer, I can't say enough good things about my salesperson David Yensel. He went above and beyond for me. Unfortunately, the process was taking a bit longer, but David kept me entertained and had a cheerful and funny attitude through the whole thing. David is extremely knowledgeable about Volkswagens. If you want a GTI or have questions he is the one to go to. He also is an encyclopedia of knowledge about all other VW's too. I had a good experience when I bought my 2017 Red GTI Sport. I love it. Thank you, David and Niello. More

Most helpful and comfortable experience at any dealership My service consultant Roger Bybee was such a relief to work with. I felt his explanations were clear, simple. His communication throughout all 3 of my My service consultant Roger Bybee was such a relief to work with. I felt his explanations were clear, simple. His communication throughout all 3 of my services in the last year has been great-I never felt like I was out of the loop and he even suggested ways to save me money. I absolutely recommend having your VW serviced at Niello. More

Excellent service we are happy with the service and we well recommend to are family and friends y los recomendaremos a nuestros amigos y familia son muy amigab service we are happy with the service and we well recommend to are family and friends y los recomendaremos a nuestros amigos y familia son muy amigables y es una exelente equipped gracias thankyou More

TL;DR: 10/10 would happily do business here again! We spotted a used Passat at Niello VW on CarGurus.com and sent in an information request. Within 10 minutes we had a call from Brandon Balassi giving We spotted a used Passat at Niello VW on CarGurus.com and sent in an information request. Within 10 minutes we had a call from Brandon Balassi giving us further details on the car. We asked him to have the car ready for us to view at lunchtime. When we arrived the car was out front ready for a test drive (no futzing around waiting for it to be pulled for a back lot as has happened at other dealers). Brandon was lovely and low pressure. After months of research and waiting for the right car at the right price, we were in and out the door in under 2 hours with a rate 20% lower than our credit union! TD Nguyen was superb on the finance side. Both TD and Brandon were excellent, low pressure guys who actually listened on the finance terms rather than continually pushing products we were not interested in. TL;DR: 10/10 would happily do business here again! More

GREAT EXPERIENCE I really loved the experience. I was avoiding getting a car for a while, because of the stress of making the right decision. But these dudes were supe I really loved the experience. I was avoiding getting a car for a while, because of the stress of making the right decision. But these dudes were super accommodating to all of my needs and concerns. Brandon, who sold me my Jetta was so nice that I now consider him a friend. They gave me an great deal and three weeks later, they still follow up to make sure I'm happy with the car. Super high five! More

Certified Car Purchase Really great experience. The sales associate, Larry Malkin was well informed, helpful, and efficient. Purchased a certified 2014 Beetle R-Line that wa Really great experience. The sales associate, Larry Malkin was well informed, helpful, and efficient. Purchased a certified 2014 Beetle R-Line that was in amazing shape. More

Awsome I love my Dodge Van. It has given me a way to support myself. I drive for Lyft . My Van is a God sent. Thanks for working with me to get it. I wi I love my Dodge Van. It has given me a way to support myself. I drive for Lyft . My Van is a God sent. Thanks for working with me to get it. I will recomented you to everyone and have. Thanks again More

Bad customer service. Unfriendly. Unhelpful. Horrible customer service. Very unfriendly, and unhelpful staff. I would advise avoiding Roger Bybee to deal with your car. He is very rude, unhelpful Horrible customer service. Very unfriendly, and unhelpful staff. I would advise avoiding Roger Bybee to deal with your car. He is very rude, unhelpful and dishonest. Niello VW Service department can use some help on how to treat customers, and how to diagnose service issues. The issue my vehicle had and the reason I brought my car to them, was not even approached or looked at. They simply said there is not a check engine light on, so your out of luck. They kept my vehicle for 27 hours for no reason, and tried to charge me for parts and service I did not approve. I feel as though they could care less about you as a customer, and I would suggest taking your car to a different VW dealer for any service needs. I am an experienced long time service advisor and service manager of a VW/Audi dealership and am appalled that this dealer has awards with the service I have experienced and witnessed. Any award giving to this service department is misleading and any award that is placed on Roger Bybee's desk should not exist. I will however end this with the fact their coffee was good and waiting area is nice, as I had to wait 3 hours for a simple 1 hour stereo job. I hope their sales department is better, but the time that I spent walking around the lot and showroom, i was not approached once by a sales associate, so I would not know. Best of luck to all on your VW needs. More