I received an instant cash offer for our 2016 Ford Explorer from Kelley Blue Book. The first dealer to contact me was Niello Buying Group. I was told to bring my car in. They told me that they would probably be able to give me more money for my trade than my offer. I brought my car in and had it inspected by their appraiser. I was told that my car was exceptionally clean, but the tread on the tires was low. The next person came in and told me that they “adjusted my offer”, and they were willing to give me $1000-$1500 less than the original offer. I told them that I was told that I would probably receive more than my original offer, and that their appraiser said my car was exceptionally clean. I was told that after reviewing the market value of my car, that was all it was worth, but “don’t worry, I’ll probably get the high side of that offer, and maybe a little more “. I decided to go to the next dealership on the list from Kelley Blue Book. Roseville Infinity gave me the full cash offer. The whole process took 20 minutes. I encourage anyone who is dealing with Niello to walk away if they change the conditions of their offer. Their words and promises mean nothing!