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Niello Volvo of Sacramento - Service Center

Sacramento, CA

4.8
671 Reviews

671 Reviews of Niello Volvo of Sacramento - Service Center

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June 27, 2024

Rick is always so helpful. Best service in the Sacramento area. Highly recommended. Thank you More

by deltoroerica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

Niello Volvo Cars Sacramento responded

Thank you, Erica, for the kind words for Rick and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can further assist. Rob Pane Service Manager rpane@niello.com (916) 245-2231

June 25, 2024

The original work order wasn't accurate, so I had to have a second service. The invoice also wasn't accurate and had to be corrected. Tire rotation was recommended on an earlier visit in spite if the tires b More

by JOHNBART0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amy Ott
Jun 28, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for bringing this to our attention. If you'd be willing, please send us your contact information so we can reach out. Our goal is to ensure that everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Rob Pane Service Manager rpane@niello.com (916) 245-2231

June 25, 2024

Your policy of requiring payment in full for insurance covered repairs is a bit off putting. Beibg a ling time faithfully customer should habe built up some credibility to take the risk that the insurer w More

by dmaxj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad Rick was able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

June 22, 2024

Nice and very accommodating staff in the service dept… awesome!!! Polite, approachable and knowledgeable!!!friendly too! More

by AUA54
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2024 -

Niello Volvo Cars Sacramento responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Rob Pane Service Manager rpane@niello.com (916) 245-2231

June 22, 2024

Matt always takes good care of us. He is friendly, knowledgeable timely in communication. Great experience! More

by JILLANDBILLMAXWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Rob Pane Service Manager rpane@niello.com (916) 245-2231

June 21, 2024

The people at Niello Volvo take care of me every time. The service desk is outstanding, particularly Amy Ott. The lobby is welcoming and comfortable. And the technical service is top notch. More

by christina.erwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Ott
Jun 22, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Christina, and we look forward to working with you again. Rob Pane Service Manager rpane@niello.com (916) 245-2231

June 21, 2024

I always have a great experience at the Nilo Volvo service department. The team is super friendly and they always make me feel like family. They do a great job of communicating and always always make More

by bazarnikg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Ott
Jun 22, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Rob Pane Service Manager rpane@niello.com (916) 245-2231

June 20, 2024

Edgar Partdia communicated with me throughout the time my Volvo was being serviced. He was professional and provided me with different options for my vehicle. More

by CARLADALEFRIEND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Partdia
Jun 21, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for your business and this review. We're happy to hear that Edgar was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Pane Service Manager rpane@niello.com (916) 245-2231

June 19, 2024

Service personnel were pleasant, informed and helpful. I was very satisfied with the service of my Volvo. More

by mlcatparkeplace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

June 19, 2024

Niello Volvo provides excellent service and has superior cars, They pay attention to detail and put the customer first. More

by CFROS64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esahi , Jessica , Cordaro and Michael
Jun 21, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. We look forward to having you as one of our valued customers for many more years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

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