Nielsen Dodge Chrysler Jeep Ram

Tony Infantino Sales Associate is simply the best I have dealt with Tony for over 10 years. I trust his knowledge and his professionalism that is why I always come back to him. Anthony D'Avanzo I have dealt with Tony for over 10 years. I trust his knowledge and his professionalism that is why I always come back to him. Anthony D'Avanzo More

Anthony D'Angelo Sales Associate was top notch! Anthony D'Angelo Sales Associate was very professional, knowledgeable, and listened to what was important to me. My price range with my want list was Anthony D'Angelo Sales Associate was very professional, knowledgeable, and listened to what was important to me. My price range with my want list was met. Anthony was a pleasure to deal with. More

Oil change and winter service Salesman was extremely friendly and answered all questions about my car .Roland is always extremely helpful and I look forward to each time I VISIT th Salesman was extremely friendly and answered all questions about my car .Roland is always extremely helpful and I look forward to each time I VISIT the service department .I HAVE ALWAYS BEEN A VERY HAPPY CUSTOMER,AND HAVE RECOMMENDED MANY FRIENDS TO VISIT NIELSEN FOR SERVICE AND THOSE LOOKING TO PURCHASE A NEW CAR OR SUB OR TRUCK.I WILL ALWAYS USE NIELSEN FOR ALL MY CAR NEEDS. More

Awful Customer Service About a week ago my brakes just suddenly stopped functioning while driving. Thank god my daughter was not in the car! I brought it in to the closest r About a week ago my brakes just suddenly stopped functioning while driving. Thank god my daughter was not in the car! I brought it in to the closest repair shop I could find. After evaluating my brakes, everything was fine. They told me it was a recall on my car and only the dealer could fix it. I called Nielsen Dodge of East Hanover, NJ, telling them my story and how unsafe I felt. They did not seem to care of my well being and told me they could schedule me a month out. The sense of urgency baffled me. Clearly not the response I was looking for. Then I called the next closest Jeep dealership in Morristown. They scheduled me right away and come to find out, it was a recall that was previously "fixed" by Nielsen Dodge, but installed incorrectly!!!! Hence why my brakes failed on me. One of the many reasons that I will no longer get my car serviced there. More

Purchase of Chrysler 200C I walked into the showroom to browse, not ready to commit to buying a car. I drove away a short while later with a smile on my face cause I just bough I walked into the showroom to browse, not ready to commit to buying a car. I drove away a short while later with a smile on my face cause I just bought a new car. Peter made me feel like an old friend and was concerned about what I wanted in the car. After a couple of rounds of back and forth, Peter, Mike, and I worked on an acceptable price for both parties. The car was prepped and ready for me the following morning without a hitch. One convenient thing was the lack of hard copy paperwork. All of the paperwork was done electronically and saved onto a thumb drive for you to take home. Just a very pleasant experience overall. More

Service is so Easy here! As always Roland is on top of his game and he has become my "goto" guy in the service department. First with my 2007 DODGE Magnum and now with my 201 As always Roland is on top of his game and he has become my "goto" guy in the service department. First with my 2007 DODGE Magnum and now with my 2012 DODGE Charger. More

Friendly service Service at Nielsen has always been friendly and courteous. Roland has always been helpful and informative. I am hoping, however, after the renovations Service at Nielsen has always been friendly and courteous. Roland has always been helpful and informative. I am hoping, however, after the renovations that operations are smoother and more efficient. 2 hours for an oil change was a little bit too much for me to rationalize as acceptable even given the circumstances. More

Good staff I have now purchased three cars from Nielsen in the last 4 years. I like the people we have had to work with at the dealership very much. They hire I have now purchased three cars from Nielsen in the last 4 years. I like the people we have had to work with at the dealership very much. They hire good folks who are very easy to work with. I do find it odd that at the end of the sale a manager comes over and asks you to rate them high on the corporate survey that you always get after buying a car. More

New Jeep Purchase My experience at Nielsen was positive. Mark AAsum was knowledgeable, direct and straighforward in our dealings which I appreciated. The entire process My experience at Nielsen was positive. Mark AAsum was knowledgeable, direct and straighforward in our dealings which I appreciated. The entire process took a little while longer than I hoped but overall it was a fairly easy process. More

problem resolved After a miscommunication within the service department here regarding the issue with my car. Manny and David in the service department made sure my is After a miscommunication within the service department here regarding the issue with my car. Manny and David in the service department made sure my issue was resolved and apologized. I feel comfortable with my experience especially because of these 2 and will be back in the future because of them . More