Nielsen Dodge Chrysler Jeep Ram

Poor customer service. Inconvenient Called Monday June 1st 2015 about my $40k Jeep Rubicon (which was purchased at this dealer) having a coolant smell outside the vehicle near the front Called Monday June 1st 2015 about my $40k Jeep Rubicon (which was purchased at this dealer) having a coolant smell outside the vehicle near the front of the engine. I checked the overflow bottle and it was almost empty. Left a message on the service department voice mail. No return call. Emailed the service department the same day. The call was returned 15 minutes before closing. Called back 5 minutes after and went to voice mail again. I left another message and never got a call back. I called Tuesday June 2nd and spoke to Roland about the coolant smell, warped radio bezel (3rd time), window switch not working (all but 1 window), and my horn not working (which I forgot about since no technician can press the horn pad and see if there is a problem or not. Its easier to write "No problem found") He told me that he would have to check the schedule and call me back by 7pm. So Friday June 5th I call back because I figured 4 days was ample time to check a schedule. No answer, left a message, no call back. Saturday I called Chrysler to tell them my issues. They called Nielson and spoke to a person named Al (don't know who this person is) and made an appointment for Thursday, June 11 at 7:30am. I told the rep. that I go to work at 6am everyday and would it be possible to drop it off at night and get a loner. She told me to call Al. I called Al and asked if I could drop it off the night before and get a loaner. He tole me that Chrysler doesn't give loaners. I said I know that but when I bought my Jeep from you, they gave me 2 cards for a free loaner car. He said it doesn't matter, we have to check the vehicle and call Chrysler after diagnosis. I said why was I able to use one the last time I was there, without question, without approval? I also reminded him that it says nothing of this on the card. He recited the same thing. Ill be calling Chrysler again today. I would not recommend this place to anyone.. More

Professionalism Michael explained how the process works at Nielsen when purchasing a new or used car and that I would receive the best service and the best service pl Michael explained how the process works at Nielsen when purchasing a new or used car and that I would receive the best service and the best service plan from this dealership. Michael is a very good salesperson and I enjoyed working with him. And I will recommend Michael to my family and friends to purchase a car. More

a horrible experience i bought a new van, back door didn't close well so they bent the latch and said they replaced it. had a oil leak on a new vehicle had to take it in i bought a new van, back door didn't close well so they bent the latch and said they replaced it. had a oil leak on a new vehicle had to take it in 3 time before it was resolved. (2 months) recalled bad chock were oiled don't replaces but oiled all this after i put 20,000 down on a 2500 promaster, sales was great but after u sign be ware . More

Excellent, Chris Damon was very knowledgeable in dealing with me. Took his time in finding me a vehicle that I would enjoy driving. I will be a return customer i Chris Damon was very knowledgeable in dealing with me. Took his time in finding me a vehicle that I would enjoy driving. I will be a return customer in future years More

feeling that they care about wanting your business Aqill was very nice and honest, he gives off a very genuine vib. Richard was also a nice guy. And Mark was active in getting the job done. Aqill was very nice and honest, he gives off a very genuine vib. Richard was also a nice guy. And Mark was active in getting the job done. More

No lies, no pressure, very good experience! Dave was fabulous to work with from the minute we walked in. Nobody else offered us help...they actually ignored us! I guess seeing a woman with 2 boy Dave was fabulous to work with from the minute we walked in. Nobody else offered us help...they actually ignored us! I guess seeing a woman with 2 boys the other salesmen didn't think we'd buy a car. I'm a widow, but even before my husband died I did all the looking around & he would just come in to pay. Dave was very compassionate to our situation & actually made the experience fun! I referred him to a friend who walked in while I was there & they bought a Jeep right then & there! More

new car lease Joe and Steve did an outstanding job with both the turn in of my Dodge Durango and subsequent new lease on my Chrysler. The entire process was ha Joe and Steve did an outstanding job with both the turn in of my Dodge Durango and subsequent new lease on my Chrysler. The entire process was handled very smoothly. I have been a long time customer of this dealership and will continue to recommend it as a great place to do business. Mike Niro More

Got me the minivan I wanted Initially I wanted to see the renegade and the caravan Jon convinced me to go with the Town and Country ..... I think that minivans are the way to go Initially I wanted to see the renegade and the caravan Jon convinced me to go with the Town and Country ..... I think that minivans are the way to go from now on T&C decked out thanks Jon More

Nice Experience I am writing this review because more than anything I dread buying cars and i really hate pushy sales places, but I didn't get that here. We had been I am writing this review because more than anything I dread buying cars and i really hate pushy sales places, but I didn't get that here. We had been around many many lots all day and were bothered by the fact we couldn't compare vehicles as most had a really bad selection of cars, which is hard work when you're not exactly sure what you want in a style . In Nielsen we had Alexandra helping us, who was very very helpful and we actually got to see most of the range of Cherokee Jeep available before we found the one we wanted. The negotiation was quick and painless, and the purchase wasn't pushy with the warranty nonsense either. As we hadn't bought a car in many many years we were novices in the new tech stuff, but Alexandra spent a long time with us, after the Sale and the store hours were over, to go through all the cars functions. Like I said "Nice Experience". More

Fast and easy thanks to peter!!! We have been a customer for many years and the experience somehow keeps getting better! Peter was awesome to work with! His knowledge and "get it done We have been a customer for many years and the experience somehow keeps getting better! Peter was awesome to work with! His knowledge and "get it done" approach made the experience quick and painless, (not to mention the great deal we got)! I have, and will continue to, refer friends and family to this great dealership. More