Nimnicht Buick GMC

This Dealership did not execute any level of customer servic Very unprofessional. ..... I went to test drive 2 vehicles on Wed..one they had and one they said they have sold. The sales person was Jason E. He to Very unprofessional. ..... I went to test drive 2 vehicles on Wed..one they had and one they said they have sold. The sales person was Jason E. He told me the car I wanted would come in in two days.of course I need to test drive the vehicle before I buy. I STILL HAVE NOT HEARD FROM HIM AND TODAY IS FRIDAY. ...CUSTOMER SERVICE REP TESSA CALLED AND SAID I HAVE THIS CAR CAN YOU COME ON THUSDAY. I SAID I WOULD BE THERE ON FRIDAY, SHE SAID NO PROBLEM, THE CAR WILL BE HERE AND READY FOR YOU TO DRIVE . ON FRIDAY SHE CALLS ME AT 8:54 AM TO MAKE SURE I WILL BE THERE, THE CAR WILL BE WAITING ON YOU IN FRONT WHEN YOU DRIVE UP. I GET TO THE DEALERSHIP...NO CAR.THEY CAN'T FIND IT AND A BUNCH OF FOOLISHNESS FROM THERE ON!!!!! NOT TO MENTION I DROVE 40 MIN TO GET THERE!!!!!!WHAT A WASTE OF TIME! !!! More

Quick and easy. Our experience with Nimnicht Buick has always been excellent, The staff are well trained and they care about you as well as the car. The restaurant Our experience with Nimnicht Buick has always been excellent, The staff are well trained and they care about you as well as the car. The restaurant is well run and the food and drinks are very good and so convenient. More

excellent job by Barry Lambert from the sale to the delivery The process took to long I was in the dealership for 3 hours and I paid cash for the car. Their must be a way to make the process shorter and I did The process took to long I was in the dealership for 3 hours and I paid cash for the car. Their must be a way to make the process shorter and I did not take the car home the same day. This is no fault of the salesman that I could see but the hole process. More

Knew What I Needed and Found It At Nimnicht From the moment I walked into the showroom I was met by Kyle Sayre...I explained what I needed and why I needed it and he almost instantly came up wit From the moment I walked into the showroom I was met by Kyle Sayre...I explained what I needed and why I needed it and he almost instantly came up with the solution. I drove away in a used 2015 GMC Terrain and have been driving it for almost a month and it was the perfect choice. If you're looking for a new or used car seek out Kyle...you'll walk away a satisfied Customer... More

2015 car everything was fine. salesman very helpful, and demonstrated all new features that were included. a problem came up calculating sales tax. amount was everything was fine. salesman very helpful, and demonstrated all new features that were included. a problem came up calculating sales tax. amount was on value before discount was applied. this would increase my tax by $360, quite a sum. I didn't like the lack of explanation for item for $999.95 and $595 I do not like a fee applied, and told everyone does it. Other aftermarkets sounds like something a salesman would add for profit, as well as "predelivery service charge" I was told the error on the sales tax calc would be corrected, but after checking the total charge to finance, it was still there. both of us are in our eighties, but you were too quick for us. At least, I know I will never have to buy another car. More

lied and didn't do the service I went to this dump with an appointment under the directive of GM Corp and they refused to do what GM said they would do; then they lied and said I di I went to this dump with an appointment under the directive of GM Corp and they refused to do what GM said they would do; then they lied and said I didn't inform them as to what was to be done. I called the service female I scheduled with and she agreed that I did tell her everything. Then I never heard from these liars again. More

save me again being the owner of a local company it is very important that my trucks are fixed fast and the first time. In 10 years of doing business with them I being the owner of a local company it is very important that my trucks are fixed fast and the first time. In 10 years of doing business with them I have never been let down the most recent was this morning 7-31 In and out in 2.5 hrs and back to work Thanks!! Dave Gill Owner Julington creek carpet care More

Proactive Follow-Up To A Negative Experience I took my car in to have an ignition recall done and chose Nimnicht because it was the closet dealership to my house that could perform the required I took my car in to have an ignition recall done and chose Nimnicht because it was the closet dealership to my house that could perform the required work. Though I had some frustrations the day of the recall work, my real frustration came afterwards. The day right after the recall work, my car start intermittently acting funny at start-up. Since I just had it in for the ignition recall work, I called to inquire about bringing the car back in. Natasha didn't hesitate to schedule the appointment initially, but then called back a short time later and explained that only the keys were altered and she did not believe there was a correlation between the current issue and the work done. She further explained the variations of the work that was required of the vehicles that fell in this recall based on the VIN number. I explained that was not my understanding of what was to be done, but I understood her explanation but still was concerned about what I was experiencing and that I thought it was way too coincidental that the issue started right after the work. She continued to argue that the only thing done to the car was with the keys and the car wasn't even touched. Where I reiterated that I understood what she was communicating because she continued to repeat it to me, I did not feel as though she was hearing my concern and was just wanting them to look at my car. I was then told she firmly believes it is just a coincidence and that my car is old and those things happen. She was never what I would necessarily consider rude, but she was so argumentative and insistent that there is no way they could have caused the issue I finally just stated that I did not feel she was hearing my concern and that I was done with the conversation. The unwillingness on her part to hear or do anything about my concern was very frustrating and upsetting. So much so that I ended up writing a review about my experience. Once I submitted the review, I pretty quickly received a call from Mr. Scott Baker who explained he had seen the feedback and wanted to understand what had occurred. I explained to him my frustrations about my conversation with Natasha and my concerns. I would of somewhat understand her response if I had been yelling, insistent that they were to blame or demanding they fix whatever issue, but that was not the case. I simply wanted my car looked at and I did not think it was unreasonable to make a correlation and have concerns. He seemed to understand and asked if I would be willing to keep the appointment for them to complete a diagnostic. At first I was hesitant, but agreed. When I took it back in my experience was much better. The gentleman that checked me in that morning asked a lot of questions to understand what my car was doing. When I picked up the car later they explained what was done and that they could not replicate the issue nor did they find any sort of issue. It was suggested to consider having my spark plugs replaced as they are the originals, but it was made clear it was a just a suggestion. Before I left, I was able to touch base with Mr. Baker in person just to ensure everything was addressed this time around. Though I had frustrations from my experience, I am very appreciative that Mr. Baker followed-up with me quickly, acknowledged my concerns and that it was not handled well on their part, offered the diagnostic to assist in determining a cause and then making the face to face connection. He did not make any excuses and addressed the concern on both sides which went a very long way in improving my overall experience and perception of Nimnicht Buick GMC. His response indicates to me that Nimnicht does care about the experience people have with the dealership and that customer service is important to their operation. Though I hope no one has a frustrating or negative experience, I feel good in saying if the concern is raised to someone Nimnicht will address the concern in a fair manner. More

Great Experience - 2nd Time in 6 Months We purchased a second car within 6 months and were happy to work with Kyle on this deal. He ensured the experience was easy and enjoyable. Thank you! We purchased a second car within 6 months and were happy to work with Kyle on this deal. He ensured the experience was easy and enjoyable. Thank you! We will continue to use you for future purchases. More