Nissan Of Redlands

I took my car in for a routine service, which was only supposed to take 30 minutes and it took 1 hour. Check out was also taking a really long time. I didn't complain, but I wasn't very happy about the supposed to take 30 minutes and it took 1 hour. Check out was also taking a really long time. I didn't complain, but I wasn't very happy about the whole thing. The manager, who sits in a glass office, gestured for me to come into his office. He asked me if everything was alright, and I shared with him my frustration. He wrapped everything up quickly and not only didn't charge me, but gave me 3 more oil changes at no charge. What impressed me was I didn't have to complain (which I don't usually do) he saw I was unhappy and wanted to know why. This shows a clear dedication to happy customers. I have since had other services done and clearly customer service is their main priority with EVERY member on his staff. I don't know if their prices are high or low because I don't have a reference to go by. But I assume all dealers have to go by some kind of standardized guidelines. I'm tired of being treated like a number and Metro Nissan of Redlands has eliminated that notion altogether. I wouldn't go anywhere else. More

Great smooth and professional transaction. Paper work was very simple and done in a timely manner. I was able to get into a great car for a great and affordable price. Was very well taken care of and would very simple and done in a timely manner. I was able to get into a great car for a great and affordable price. Was very well taken care of and would recommend this dealership to any serious buyer. More

I felt comofortable enough negotiating over the phone, that the first time I ever stepped foor inside the dealership I had my checkbook with me. Against conventional wisdom, I went into the dealership wi that the first time I ever stepped foor inside the dealership I had my checkbook with me. Against conventional wisdom, I went into the dealership with the intention of no haggling, simple and clear negotiations of the financing. That, thankfully is exactly what I got. I purchased a 2011 Juke, having my tire censors checked and fixed (hopefully soon), and hope to be out of here soon. My reviews are based on the buying experience, we'll see about the "timely" service! More

I had horrible experience with Nissan Service Dept & will most likely never purchase another Nissan. I have a '05 Frontier with very low mileage 44,094 miles. I was driving the truck when the service li will most likely never purchase another Nissan. I have a '05 Frontier with very low mileage 44,094 miles. I was driving the truck when the service light came on. I determined the transmission fluid was low so I refilled the transmission with fluid. When my service light remained on, I took the truck to Redlands Nissan & then my horible experience began. The service analyst Gene alleged I put 4-6 extra quarts of transmission fluid in the vehicle & that is what caused the transmission damage. That was a lie & I told Gene I did not put that much extra fluid in the truck & I explained I used the transmission dip stick as the measuring gage when I added the fluid. I advised Gene I had rec'd an extended warranty notice from Nissan & as my truck only had 43k+ miles & any transmission work should be covered under warranty. It was obvious from the start Gene had no intent on handling anything under warranty but he said he would diagnose the problem. I brought the truck in for service on 3/23/11, a few days went by without any word from Gene so I called & he said the computer diagnosis was complete but they would need to actually look at the transmision to verify exactly what as wrong. Because Gene was insistant that the work was not covered under warranty I had to authorize the work to begin & I asked Gene to do what was needed but to save the transmission fluid so I could veriy his claim of the excess fluid he alleged & so I could also have my mechanic examine the fluid or any contaminents. After the initial service was done, Gene informed me the fluid was not contaminated, the work would not be covered under the extended warranty, nor would the work be covered under the normal warranty as my warranty had recently expred. Unfortunately & for some reason, Gene did not keep the old Transmission fluid which pevented me from having a 2nd opinion. When I initially brought the truck in, I asked could I have my mechanic examine the transmssion but I was told no as that would void any warranty; so I authorized the transmission problem diagnosis. At that point in time I was $800+ in the service & I was hoping the transmission warranty would cover the damage. I will now make a long story short. I wond up paying in excess of $1900 to get my vehicle release, I spoke with the extended warranty company to have them handle the payment & Mary Ellen who Gene referred me to said Gene told her I caused the transmission dmage by putting 4-6 extra quarts of transmission fluid in housing therefor, the extended transmission coverage would not aply. I have a major problem believing my truck with only 44,000 miles on it would need any transmssion work, let alone transmision work not covered under some type of warranty. The way I was lied to by Gene 1st about the cause of the damage & secondly by his destroying of the evidence ie the old fluid inside the transmission when the transmission service was done has left me very disappointed with Nissan Corp & especially Redlands Nissan. I have previously purchased 3 other Nissans' & this truck as my 4th Nissan. I am very disappointed it took 5 days for the service dept to diagnose a the alleged problem but then only a few hours to complete the repairs after I was left with no other choice but to say ok, do the repairs. More

Customer Service was superb! Smoothest transaction ever had buying a car and no hidden costs. Car was priced right! Great rate and payment. Honest & knowledgable salesman. Dealership had many cars to c had buying a car and no hidden costs. Car was priced right! Great rate and payment. Honest & knowledgable salesman. Dealership had many cars to choose from. I will refer all my friends and family to this salesman. Thanks for making this transaction so smooth and stress free. More

We walked in and talked with Mike, told him what we needed and how we wanted things to work for us. He showed us what we could do with the specials he had and we drove away in a new car! He met all of needed and how we wanted things to work for us. He showed us what we could do with the specials he had and we drove away in a new car! He met all of our needs and more. We didn't expect to get the great deal we got! Tom in finance was great at telling us what we were to expect with our financing deal and what extras we opted for. Overall, we were very pleased and will return there for our next vehicle! More

At Metro Nissan in Redlands Art Lee is the person to see!! He sold me my first Nissan Altima in 2009 and that was a straight forward great deal. Yesterday when I went in to see about trading it in he w see!! He sold me my first Nissan Altima in 2009 and that was a straight forward great deal. Yesterday when I went in to see about trading it in he was right there to help me. This time around I got an even better 2011 Altima for an even better deal. When I was younger going place with my parents I would see a lot of arguments and bad attitudes from car sales people, but working with Art Lee is the complete opposite. He did not pressure me at all. He gave me the facts and his honest opinion and left it totally up to me to make my decision. And believe me, it takes me awhile to make my decisions. Art was very patient while I called my dad for advice and thought it over. In the end, I feel very happy with the decision I made and I am very thankful that Art Lee sold me my 2nd Altima. Next time I need a new car I'm going back to him and I'm recommending all my friends and family to him as well :) More

When we went to Metro Nissan of Redlands to look for a new car, I was really nervous about dealing with "another car salesman", but once we arrived and met with Art, he immediately put us at ease. Art wa new car, I was really nervous about dealing with "another car salesman", but once we arrived and met with Art, he immediately put us at ease. Art was completely honest with us from the beginning and didn't try to talk us into anything that he knew we couldn't afford. He was very patient with us and answered all of our questions. I didn't want to hassle with haggling back and forth, and amazingly, we didn't have to! Art did his magic and came up with and gave us the best deal he could possibly give; the hands down bottom line price. And (having already done our homework)we knew that we could NEVER get a better deal ANYWHERE else!! Art was great, and whenever we are in the market for our next car, we will most definitely be going back to Redlands Nissan and especially back to see Art! We LOVE our new Murano, thank you so much, Art!!! Amalia Ramirez More

I worked with Art Lee and it was a very easy and cheap experience. I am very happy with my brand new xterra. I tried a couple of other dealerships and they were not nearly as "real" and honest as the pe experience. I am very happy with my brand new xterra. I tried a couple of other dealerships and they were not nearly as "real" and honest as the people at Metro Nissan of Redlands. Art is the bomb.com. More

Art Lee & Mike Gherardi made my new car buying experience very easy & pleasant. They did everything to get me the car I wanted. I strongly recommend Metro Nissan of Redlands & Art Lee & Mike Gher experience very easy & pleasant. They did everything to get me the car I wanted. I strongly recommend Metro Nissan of Redlands & Art Lee & Mike Gherardi. They never tried to push anything I didnt want on me. I was in & out in about two hours. Thankyou Guys! More