Nissan Of Redlands - Service Center

Nissan in Redlands is a great place to go I always love going there because Kevin always makes me and my family part of their family! Service is always great and on time. I have been going to I always love going there because Kevin always makes me and my family part of their family! Service is always great and on time. I have been going to him for years now and I never had to complain about the service. More

Service Dept. Is Always Top Notch I have been coming to Nissan Redlands for quite a few years, even after buying my vehicle elsewhere. The staff is friendly and helpful; but the servic I have been coming to Nissan Redlands for quite a few years, even after buying my vehicle elsewhere. The staff is friendly and helpful; but the service department is definitely the best asset. I get great service, honest feedback, and honest repair information without ever feeling pressured. I also have to include my service rep Kevin Griffin who I've been coming to since getting service here - he is knowledgeable and simply a great guy to deal with. Great service, great dealership and great staff! Highly recommend. More

Great service I went to get my oil change done on my 2015 Altima, It was super fast and my car looked so clean. I get my car serviced here all the time. I hi I went to get my oil change done on my 2015 Altima, It was super fast and my car looked so clean. I get my car serviced here all the time. I highly recommend this place . More

Service was great and fast Great customer service the service advisor was awesome. I also liked they they offer cookies and other goodies while you wait I will be back to buy a Great customer service the service advisor was awesome. I also liked they they offer cookies and other goodies while you wait I will be back to buy a car More

DO NOT USE Screw this place! I came in to get something replaced because it broke under warranty and I waited an hour for them to tell me it broke. Ummm...duh th Screw this place! I came in to get something replaced because it broke under warranty and I waited an hour for them to tell me it broke. Ummm...duh that's why I brought it in! Then I was told the piece they needed to order would be there in about a week. I wait 2 weeks then I called and Gene Lum said "oh its been here for a week." Where the xxxx was my call saying it was in!?!? So I come in to get it fixed and then Gene said, "oh I'm sorry we can't do it today, we close in 2 hours" and I was told it only took 45 min! Where's the logic in that!? Communication is KEY when running a business. You have losty business I just hope your other store in Riverside isn't this bad! More

waste of time save yourself a pile of money and grief , keep driving ,do not turn in , do not go to service dept. do not get ripped off! save yourself a pile of money and grief , keep driving ,do not turn in , do not go to service dept. do not get ripped off! More

Mr. Martin is an amazing owner and community member Had an issue with my van and Mr. Martin and his staff went above and beyond to take care of it! What a blessing they were to our family and he not on Had an issue with my van and Mr. Martin and his staff went above and beyond to take care of it! What a blessing they were to our family and he not only helped us out but we know many others in the community who rave about him and his staff and who shop and service no where else! A true family feel at this business where customers are treated as family and staff has even commented on how they stick around because of that family atmosphere created by Mr. Martin. Thank you Metro Nissan. More

Started off kind of rough w Diego but Tom, and Bill stepped n and helped out tremendously!!! They really helped me out w my tire issue. I bought a new car and 7 months later the tire has a ball on the stepped n and helped out tremendously!!! They really helped me out w my tire issue. I bought a new car and 7 months later the tire has a ball on the side wall. I just didnt see hw it was my fault it seemed more like a defective tire. In the end it looks like maybe my wife or i could have run over a small pot hole. But they still helped out. More

Always a great experience when I bring my armada in for service very friendly sale and service staff even the service manager always has a smile on his face, very clean enviroment to wait in even the parki service very friendly sale and service staff even the service manager always has a smile on his face, very clean enviroment to wait in even the parking lot is clean shows that management take pride in there work and how the customer feel. More

I took my car in for a routine service, which was only supposed to take 30 minutes and it took 1 hour. Check out was also taking a really long time. I didn't complain, but I wasn't very happy about the supposed to take 30 minutes and it took 1 hour. Check out was also taking a really long time. I didn't complain, but I wasn't very happy about the whole thing. The manager, who sits in a glass office, gestured for me to come into his office. He asked me if everything was alright, and I shared with him my frustration. He wrapped everything up quickly and not only didn't charge me, but gave me 3 more oil changes at no charge. What impressed me was I didn't have to complain (which I don't usually do) he saw I was unhappy and wanted to know why. This shows a clear dedication to happy customers. I have since had other services done and clearly customer service is their main priority with EVERY member on his staff. I don't know if their prices are high or low because I don't have a reference to go by. But I assume all dealers have to go by some kind of standardized guidelines. I'm tired of being treated like a number and Metro Nissan of Redlands has eliminated that notion altogether. I wouldn't go anywhere else. More