Nissan Of Union City

The Services is terrible in Union City the owner/ manager seem not to follow up with the clients concerns and complaints I was treated badly seem not to follow up with the clients concerns and complaints I was treated badly More

I will not recommend to anyone! I regret getting a Nissan being a 2019 I’ve had problems with it as in paint flaking off and bubbling. You call that a poor paint job. I also was told by Marc the day I purcha being a 2019 I’ve had problems with it as in paint flaking off and bubbling. You call that a poor paint job. I also was told by Marc the day I purchased that anything that happened to my tires would be under warranty well I called and was told by a female she’s never heard of such thing. Upon leaving that day I noticed a scratch and notified Jessica she said she would get it taken care of, that never happened. Once you leave the lot with your purchase they could care less from there. More

I purchased my 2018 Armada at another dealership. I came to Nissan Union City because the car was still under Warranty. I met Lamont When I pulled in the service bay. He took my information and I left the to Nissan Union City because the car was still under Warranty. I met Lamont When I pulled in the service bay. He took my information and I left the truck there for the repair. The truck needed a computer update. He updated it at no charge. The next time I went in for an oil change Lamont greeted me by my name. I got an oil change and tire rotation. He told me they did not rotate the tire because I needed new tires. He told me I did not have to get them that day but I needed them. I got them that day for safety reasons. Lamont kept me informed while I was waiting. Several weeks after I got tires my battery went dead while I was out. I contacted the number giving to me for roadside assistance and was told the car was not registered to me and they could not tow me. I was upset so I contacted Lamont who without a blink of an eye asked for my location. As we were speaking the other roadside assistance called advising they would be there in 45 minutes. I clicked back to Lamont thanked him and told him roadside assistance was coming. He called me back after 6 and I advised they had not come yet but my husband had just arrived to my location, he jumped me and I was on my way. Never have I had a service advisor care so much. He was going to tow me from McDonough to Union City free of charge so I could get a battery. I am humbled. People forget what you say but remember how you made them feel! More

Sneaky My daughter wanted to get her car refinanced, She called and was told she needed to do it in person. Appt. was at 9, we were there for3 1/2 hrs. They My daughter wanted to get her car refinanced, She called and was told she needed to do it in person. Appt. was at 9, we were there for3 1/2 hrs. They do not finance anymore, which they should have told her. They were only trying to get her to trade her car to make a sale or do a lease. They don’t tell you this on the phone they wait until you get there to play you. Real sneaky, but I had their number. They said they got rid of the bad apples, watch out for them. We wasted our time on Saturday morning. And by the way the salesman was Jaleel and his manager. Don’t let them talk you into anything other than what you go there for, BE AWARE! More