Nissan of Bayshore - Service Center

Stephen Petrowski was truly a professional. He was familiar with my Rouge and helped me to get the necessary maintenance that was needed so that I could drive off without any worries or concern He was familiar with my Rouge and helped me to get the necessary maintenance that was needed so that I could drive off without any worries or concerns. It was truly appreciated! More

I have brought my 2015 Murano twice and the problem still isn't resolved. I had to pay both times. Rain leaks into my car still. I will ask for a manager the 3rd time. I wonder if anyone else has had water isn't resolved. I had to pay both times. Rain leaks into my car still. I will ask for a manager the 3rd time. I wonder if anyone else has had water leaking in from fabric top left in between windshield and window? More

What ever you do please do not come here. Even if you make an appointment for an oil change they going to make at least three hours here. make an appointment for an oil change they going to make at least three hours here. More

I am in fact another customer that wishes I can rate 0 starts. This is my experience with their disaster of a service department. For starters, Prepare to spend HOURS here; whether it’s an oil change, ins starts. This is my experience with their disaster of a service department. For starters, Prepare to spend HOURS here; whether it’s an oil change, inspection, etc. What’s the point of having an appointment if you have to spend hours here for something that should take 30 minutes. You’re told “any minute now” for hours. (I once spent 3 hours here for a scheduled oil change- yea you read that correctly) On another occasion, I made an apt for a service & inspection. They did the inspection before servicing my car- obviously resulting in a failed inspection and they tried to make me pay for it twice! Wouldn’t any good/respectable mechanic service your vehicle before the inspection? Not here. I lease a 2019 and came here for an oil change and they tried suckering me into paying for new tires, brakes, and filters (I’ve had the car for a little over a year really!?) Also came here with my tires aligned perfectly and left with them off and they tried to charge me for the alignment adjustment that they caused by rotating my tires! (I did see tons of reviews saying they scam you into paying for unnecessary services/ hidden fees). If they ask, say NO to their $180 alignment that they don’t tell you the price of until after it’s completed. Note- they charge you $500 if you don’t lease with them again (in the fine print). If you’re bored and enjoy spending the entirety of your day in a dealership, this place is for you! Also heard the service manager Joe call multiple female employees a b**** which was very unprofessional and distasteful to say in front on customers especially for a manager. Worst experience with a service/ dealer I’ve ever had. Avoid at all costs. More

I Bought my Altima in June 2019. I was also told free oil changes and tire rotation for life of my lease. I was even given a certificate with my Name, Vin # and Managers Signature on it. When I scheduled my changes and tire rotation for life of my lease. I was even given a certificate with my Name, Vin # and Managers Signature on it. When I scheduled my appointment last week, I was told that Nissan corporate does not honor this anymore. I told them I should be in the system and I have a certificate and if Nissan doesn’t do it for free I should be grandfathered in as that was part of my negotiation for leasing the car.in 2019. So next step I called the Service Manager. When the Service Manager Joe finally answered the phone, he said I could give you the oil change for the lease of the car for $24.99 but if I do have the certificate he would honor it. Well when I bought the car in and presented it to Joe he back tracked and said he could only do this oil change for free this time only. Then I went to speak to the Manager (if you could call him a manager smug and arrogant) Simon who also does not return calls. His excuse is he does not get the messages. In the real world his receptionist would be fired. Simon solution he will take me out of my lease that day and give me a new car with a maintenance agreement free of charge. Is that not ridiculous? We are talking about an oil change folks. I have leased many cars and have sent friends to Bayshore Nissan because at one time their service department was phenomenal. They will never see me or my friends again. Believe it or not the great Simon did not even know the Regional office phone number when I asked for it. For anyone that has or had this problem I suggest you call Nissan Consumer Affairs at 800-647-7261. I did and I will be getting free oil changes for the life of my lease. Well we all know how Nissan is going to respond to my review- We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We regret to hear that you had this experience with us. More

Manager ELI AFGHANZADA rudeness I bought my rogue in April 2018. I was told free oil change for life as long as I was the owner of the car. I went today and was told that Nissan corp I bought my rogue in April 2018. I was told free oil change for life as long as I was the owner of the car. I went today and was told that Nissan corporate told them they can’t do it for free anymore. I was told by the manager ELI AFGHANZADA that corporate have discontinue the program due to COVID-19 since Nissan is lossing money. After buying a total of 4 nissan in the last 2 years I am being told that the benefits that I was getting and one of the main reason why I chose Nissan is no longer available. The manager Eli said that I should be grateful that I took advantage of the program for the 2 years. I be filling a formal complaint to corporate and if it doesn't get resolve I will bring the media as I recorded the conversation with the manager. More