Nissan of Boerne

Nissan of Boerne responded

We understand how frustrating it must have been to receive inconsistent information, especially regarding pricing and the protection plan, and to not receive timely follow-up to your questions. We are currently reviewing our communication processes and will be addressing this situation with our team to ensure that every customer receives prompt, accurate, and transparent information moving forward. We would greatly appreciate the opportunity to speak with you directly to clarify any remaining questions and to see if we can earn back your trust. Please feel free to contact us at your convenience so we can address your concerns personally. Thank you again for your honest feedback—it helps us improve and better serve our customers in the future. – The Nissan of Boerne Team

angus b responded

No thanks. After a week of the run-around we purchased a different make and model from a different dealer in a smooth, open process. Test drove on Thursday, salesman provided info on the vehicle including total asking price, and after a little negotiating we bought the vehicle the next day.

Nissan of Boerne responded

Thank you for sharing your feedback with us. We’re genuinely sorry to hear about your disappointment regarding the protection package and the way it was presented during your recent visit. This isn’t the experience we want for our customers. At Nissan of Boerne, we strive to be transparent and upfront in every part of the car-buying process. Your feedback is being shared with our management team so we can review our communication and ensure we’re providing clear information about all pricing and packages from the very beginning. We understand how frustrating it is to find a car you love, only to have the process fall short of expectations. If you’d be willing, we’d appreciate the opportunity to speak with you directly to see if there’s anything we can do to make things right or to help clarify any questions you may still have. – The Nissan of Boerne Team

Nissan of Boerne responded

At Nissan of Boerne, we strive to provide clear and transparent pricing, and we do offer cash purchase options for all of our vehicles. We understand how important it is to have straightforward information when making a vehicle purchase. Every deal can be unique, and we would appreciate the opportunity to discuss your specific situation in more detail to see how we can assist you. If you’re open to it, please reach out to us directly so we can review the details of your experience and work towards a solution that meets your needs. Your feedback is important to us and helps us improve our process for all customers. – The Nissan of Boerne Team