Nissan of Cool Springs

Win/Win Traded my 2012 Altima lease in for a 2015 Altima Purchase..was way over on miles and still had remaining payments. TK(salesrep) worked me through a de Traded my 2012 Altima lease in for a 2015 Altima Purchase..was way over on miles and still had remaining payments. TK(salesrep) worked me through a deal that I felt was fair and a win/win for both parties. Overall great experience! More

Corinna Is Wonderful! My husband and I had the best experience with Corinna! We've purchased many cars over the years and this was the most pleasant one we've ever had. My husband and I had the best experience with Corinna! We've purchased many cars over the years and this was the most pleasant one we've ever had. Corinna is a natural with people. She's so sweet, friendly and very caring. By the time we left there I wanted her to be my daughter. Perfect experience. More

Excellent buying experience Jason Hancock and David Duran were excellent to work with - no pressure sales approach while being friendly and knowledgable. My buying experience wa Jason Hancock and David Duran were excellent to work with - no pressure sales approach while being friendly and knowledgable. My buying experience was very positive; I drove away with a completely different vehicle than I went in to buy and am very happy with my purchase. I would definitely recommend Jason and David to anyone; I've had some unpleasant purchase experiences in the past at other dealers and Jason in particular went above and beyond to put me and my wife at ease. Steve Bubel was also very pleasant to deal with when it came to financials! More

Used Nissan Maxima I purchased a 2014 Nissan Maxima this past week. I found the car on the website and contacted them regarding the car I was interested in. A sales re I purchased a 2014 Nissan Maxima this past week. I found the car on the website and contacted them regarding the car I was interested in. A sales rep shortly responded and set up a time to come and test drive the car. When I reached the dealership the car was ready for me to drive and in less than an hour I had made the decision to buy. I worked with Doug Hammond and he was very laid back. Never did I feel pressured to purchase the car. He was very personable and knowledgeable regarding the Maxima and made me feel confident that what I was buying was the right car for me. More

What an absolute disgrace What a horrible experience in dealing with Cool Springs Nissan. In emailing back and forth with the salesman initially, my wife and I gave a detailed What a horrible experience in dealing with Cool Springs Nissan. In emailing back and forth with the salesman initially, my wife and I gave a detailed list of what we were looking for in our new SUV. After looking, his response was: “Unfortunately I don't have a used car factory to get the perfect car for you.” Magically just hours after this email they had exactly what we were looking for available from their rental fleet. So we made an appointment to go check it out, and were told what was the “internet” price on the vehicle, even though it wasn’t in their inventory yet,nor had been certified as Certified pre-owned. So we came back on Saturday to test drive the vehicle and run all the numbers. When we arrived at the dealership, they immediately switched salesmen on us, and we drove the vehicle. Without a dealer tag, or them getting copies of our driver’s license or anything. We got back and liked the vehicle, at which point we were given a price that was two thousand dollars HIGHER than what we were told, and on top of that our trade-in value was nearly six thousand dollars below what the vehicle was worth on a private party sale, and four thousand on a trade in. There was zero wiggle room. None. When we brought up the fact they quoted us two different prices, they basically accused us of lying. While all of this was going on, the salesman was trying to convince my wife that in order to negotiate they had to run her credit and was determined to get her to sign forms and paperwork. As the evening continued, the used car manager came out to inform us that’s what the price was, and brought in an invoice that showed the MSRP vs. what they were invoiced for on the transfer. The used car manager kept trying to say they paid six thousand ABOVE invoice by pointing to the MSRP, but the sheet CLEARLY SHOWED what they were invoiced for and paid. After pointing out that we’d found similar vehicles at other dealerships at better prices, his response was “this is the price.” They still had our keys at this point, to which we requested them back. They went and got them, and we went to leave only to find they had blocked our car in. It took asking twice to get it moved, and in the process the two guys that moved the vehicle blocking us in were mouthing off about our situation. In closing, the whole process there was a disgrace. From the bait and switch pricing, switching salesmen, the shady used car manager that wasn’t the manager, the insulting low ball trade in offer, to the high pressure tactics of trying to get signatures on forms and blocking us in, it was a disgrace. We ended up finding a NEW version of the exact same vehicle, with the EXACT SAME FEATURES for 500 dollars cheaper before the rebates kicked in, not to mention we found a brand new one in a better model for a small amount more. It’s dealerships like this that give car salesmen and the car business a really bad name. We will never be back there for anything. I'm sure for people who maybe are buying more economically priced vehicles with questionable credit ratings have had good experiences because they can get credit there, but for anyone looking to spend money on higher end vehicles, this is not the place. More

Great experience This was my first time buying a new car and it could not have gone smoother. I knew exactly the car that I wanted and I had no problems getting it. Af This was my first time buying a new car and it could not have gone smoother. I knew exactly the car that I wanted and I had no problems getting it. After my test drive with David Duran I knew I had found the car that I needed and he helped me make it happen. More

used auto purchase Very professional group to work with, Matthew Giorgio was my main contact and was a pleasure to work with from out of state. I know others at the de Very professional group to work with, Matthew Giorgio was my main contact and was a pleasure to work with from out of state. I know others at the dealership helped but Matt was a great point man, he was patient and friendly without the typical dealer experience, thanks. More

Wonderful Car Buying Experience I went to Nissan of Cool Springs to test drive the 2015 Nissan Rogue after having a negative experience with the Rogue Select at another dealership. I I went to Nissan of Cool Springs to test drive the 2015 Nissan Rogue after having a negative experience with the Rogue Select at another dealership. I had inquired about the Rogue several months previously and remembered that Matt Giorgio had been very helpful with my questions and concerns so I asked if he was there. Luckily, he was available and so amazingly helpful. He took time to show me the new Rogue in the showroom and explained all the differences between the new body style and the select. His product knowledge level was impressive, not just on the Nissan models, but on all the other cars I was researching. I didn't feel pressured to buy at all - but rather felt like I had an advocate and guide in Matt. He got my family and me into a vehicle quickly for a test drive (no painful waiting with a toddler!) and was just so informative the whole time. He also went out of his way to be courteous and to anticipate our needs as well as the demands of our schedule. After the test drive he continued to work with us on getting us a great deal. He promised me a "perfect car" and when I found a few TINY imperfections the next day (since it was dark when we left the lot), he arranged to get them taken care of. I couldn't be more happy with my experience at Nissan of Cool Springs - an excellent experience from beginning to end. I highly recommend them and plan to purchase my next car there. More

A Great Car Shopping Experience This was wonderful first time car shopping experience for my college graduate daughter, and a pleasant new car shopping experience for me, her dad. M This was wonderful first time car shopping experience for my college graduate daughter, and a pleasant new car shopping experience for me, her dad. Matt in Internet Sales and Marty in Finance were both easy to work with, very professional and pleasant. Best car shopping experience ever! Truly a first class dealership. Thanks! More

A great experience buying an SUV I want to brag on this dealership for two major things. First, I had a great experience buying a used Xterra through Steve Restivo, who was friendly a I want to brag on this dealership for two major things. First, I had a great experience buying a used Xterra through Steve Restivo, who was friendly and helpful even though he had plenty of other things going on. The negotiating process was fine, and he treated me as he would have wanted to be treated, and I think a fair deal for us all. I left happy. Later I discovered an issue with the rear hatch not locking, and due to my negligence, waited a couple of months before bringing it to the dealership's attention. There was no discussion of warranty or anything at all like that; Jason Stacy said he would get it fixed, and Steve Restivo followed up immediately, and orchestrated everything from their side. He simply asked when I wanted to come in and get it fixed, and it was done in an hour, at no cost at all to me. I expected a good experience because this dealership was recommended to me, and I can now honestly recommend it to anyone out there who's looking for a great car at a good price, from people who back up their products. I will be their customer again, too, I'm sure. More