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Nissan of Cool Springs
Franklin, TN
2,110 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,110 Reviews of Nissan of Cool Springs
February 20, 2022
Purchase two cars from this place 12/23/2021 the service was horrible.Left my phone in my trade in called back to tell the sales man I left my phone in the trade in he called back telling me that he had my was horrible.Left my phone in my trade in called back to tell the sales man I left my phone in the trade in he called back telling me that he had my phone in his office locked up and I could come over and get,but when I got to Nissan of cool springs the phone wasn’t there he said someone took it,I asked him to roll the camera back and see what happened to my phone,I have been getting a run around every since and it’s been two xxxx months already More
by Rodneydavis175
Employees Worked With
Matt Gleason
January 26, 2022
Friendly, helpful people. Shopped 7 other Nissan dealers in the middle Tenn. region and bought from Cool Springs which is 70 miles from my home. That should say it all. in the middle Tenn. region and bought from Cool Springs which is 70 miles from my home. That should say it all. More
by rpiefke
Employees Worked With
Lamin "L.J." Jumu, Michael Harshberger, Tim "Good Guy" Campbell
December 31, 2021
Everyone I met at the dealership was very nice and welcoming. Bishoy was extremely helpful. He knows so much about the vehicles. And he's incredibly service oriented. It was a great experience. welcoming. Bishoy was extremely helpful. He knows so much about the vehicles. And he's incredibly service oriented. It was a great experience. More
by JMC
Employees Worked With
Bishoy Rizk
December 27, 2021
Great experience! Bishop was very knowledgeable and friendly. No pressure or stress at all. Will definitely be back. Love my pathfinder! friendly. No pressure or stress at all. Will definitely be back. Love my pathfinder! More
by Eabrass
Employees Worked With
Bishoy Rizk, France Champassak
December 16, 2021
I purchased a vehicle from here the sales aspect of it was good it was the problem 1 day after I bought the vehicle , now the vehicle has a major engine problem , and they said they won’t do anything abou was good it was the problem 1 day after I bought the vehicle , now the vehicle has a major engine problem , and they said they won’t do anything about it to help , the finance manager did her job as best as she could and I appreciate her help , the salesman was great , so was the sales manager it’s just the fact a day later the vehicle had a problem they didn’t want to entertain the idea of help alittle , poor customer service if you ask me More
by M.L.
Employees Worked With
Lamin "L.J." Jumu, France Champassak
December 11, 2021
Transmission went out on my Mazda 3 on October 30th, 2021. Took it to a reputable transmission repair shop and they determined that the flexplate was installed backwards. Nissan of Cool Springs instal 2021. Took it to a reputable transmission repair shop and they determined that the flexplate was installed backwards. Nissan of Cool Springs installed the motor back in 2019 after they put in the wrong oil filter for a simple oil change. Oil leaks out and motor blows. Nissan installed a used motor and the flexplate was installed backwards as I said earlier. Contact Nissan of Cool Springs and they said they would not pay for the transmission and pay for car rental while being repaired. More
by cookw
Employees Worked With
Jason Stacy, Mark Hepler
