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Nissan of Cool Springs

Franklin, TN

4.8
2,110 Reviews

212 Comtide Court

Franklin, TN

37067

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2,110 Reviews of Nissan of Cool Springs

September 21, 2021

LJ was very helpful in finding me my new car! He was very knowledgeable and helped me decide what was best for me. He has a great attitude and would definitely recommend to anyone wanting to buy a car! More

by Nikki
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lamin "L.J." Jumu, Brandon Alexander
Sep 23, 2021 -

Nissan of Cool Springs responded

Hi Nikki, we are pleased to hear of your experience with us here at Nissan of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

September 13, 2021

The gentleman who helped us was extremely helpful and kind. The service was slow, however, the dealership was busy. Overall we had a very pleasant experience. More

by Guest1234
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bishoy Rizk, Michael Harshberger
Sep 15, 2021 -

Nissan of Cool Springs responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help! Best Regards, Amber Amarx (615) 861-8514

September 11, 2021

My experience at Nissan Cool Springs can be summed up in one word “Fabulous!”. I felt as if the red carpet was rolled out and treated with the upmost respect. Give it a try! They’re the BEST! I love my More

by angelamarable
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bishoy Rizk, Mark Hepler, Matthew Harmon
Sep 11, 2021 -

angelamarable responded

Thanks for taking care of me!

September 10, 2021

Thank you very much for helping me with the purchase of my new car! Fell in love with it on the way home. Excellent customer service! Everyone was great! More

by Ablankenship41
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bishoy Rizk
Sep 15, 2021 -

Nissan of Cool Springs responded

Hi, your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help! Best Regards, Amber Amarx (615) 861-8514

September 09, 2021

I left my car for a week thinking it’s being worked in it and I never got a call back to even let me know that it’s being sitting on the lot waiting on for me to approve the service,, unbelievable, unfortuna More

by Mayra Franco
Customer Service
Recommend Dealer
No
Employees Worked With
Lana Mills
Sep 16, 2021 -

Nissan of Cool Springs responded

Mayra, We apologize for the inconvenience. Thank you for letting us know about the issue. Please, give our service manager, Mark Hepler, a call at your earliest convenience. Amber Marx 615-790-2500

September 08, 2021

Bishoy and the rest of the team at Nissan of Cool Springs were awesome to work with! Best truck buying experience that I’ve ever had! You got a customer for life! Thanks! More

by thoop12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bishoy Rizk, Michael Harshberger
Sep 09, 2021 -

Nissan of Cool Springs responded

Hi, thank you so much for your feedback about Nissan of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We're thrilled to hear that we continue to meet your service expectations every time. We're looking forward to your next visit with us. Take care! Best Regards, Amber Amarx (615) 861-8514

September 04, 2021

Bishoy was so helpful and explained everything. The process was very easy. They let us test drive so we could comfortably check out everything on the vehicle More

by Macheek
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bishoy Rizk
Sep 08, 2021 -

Nissan of Cool Springs responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Cool Springs! Please don't hesitate to reach out if there's anything additional we can do for you. Best Regards, Amber Amarx (615) 861-8514

September 01, 2021

Zachary and Brandon, there customer services is outstanding. They understood customer’s needs well and took extra miles to ensure client is well taken care of. More

by Shahzad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Alexander, Michael Harshberger, Zachary Marchese
Sep 02, 2021 -

Nissan of Cool Springs responded

Hi Shahzad, we are pleased to hear of your experience with us here at Nissan of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

September 01, 2021

Great friendly staff. Very knowledgeable! No pressure to buy! Very efficient! I would return to buy another car. LJ the salesman was a great salesman. More

by KNBryant
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Woods, Lamin "L.J." Jumu
Sep 02, 2021 -

Nissan of Cool Springs responded

Hi, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care! Best Regards, Amber Amarx (615) 861-8514

August 31, 2021

Ask for LJ, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Came for one vehicle and it didn’t work out, More

by Blewis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lamin "L.J." Jumu
Sep 02, 2021 -

Nissan of Cool Springs responded

Hi, thank you so much for your positive comments about Nissan of Cool Springs! We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care! Best Regards, Amber Amarx (615) 861-8514

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