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Nissan of Cool Springs

Franklin, TN

4.8
2,109 Reviews

212 Comtide Court

Franklin, TN

37067

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2,109 Reviews of Nissan of Cool Springs

March 15, 2021

Matt was great to work with, he made the buying process seamless! Gabriel in finance was awesome to work with as well! I am so happy with my new car! More

by Emily.crochet-2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Garcia, Matt Gleason
Mar 16, 2021 -

Nissan of Cool Springs responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help! Regards, Mark Hepler (615) 790-2500

March 15, 2021

Matt and Lj were very helpful that even drove all the way from Cool springs to rogersville Alabama to help out with me to receive my vehicle More

by samanthalarnold05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lamin "L.J." Jumu, Matt Gleason
Mar 16, 2021 -

Nissan of Cool Springs responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Cool Springs! If you have any further questions, please give us a call. We're always happy to help! Regards, Mark Hepler (615) 790-2500

March 14, 2021

Cameron Stone was awesome! Give him a raise and a vacation. He made sure severing went smoothly with purchasing a new car! I am so grateful! More

by Jeniseanncooper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Woods, Gabriel Garcia, Cameron Stone
Mar 15, 2021 -

Nissan of Cool Springs responded

Hi Jeniseanncooper, we are pleased to hear of your experience with us here at Nissan of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels! Best Regards, Amber Amarx (615) 861-8514

March 13, 2021

LJ is nice and professional he made our car buying a comfortable experience. We didn’t feel pressured at all to make a decision. All the staff was friendly and courteous. Thanks! More

by shanewhitaker1234
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lamin "L.J." Jumu
Mar 15, 2021 -

Nissan of Cool Springs responded

Hi, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. We are always more than happy to assist you if anything else comes up. Take care! Best Regards, Amber Amarx (615) 861-8514

March 12, 2021

Easily the worst car buying experience ever. Three Easily the worst car buying experience ever. Three months later and still don’t have tags or title. It appears they have grown form a “buy here, p More

by theidlemind
Customer Service
Recommend Dealer
No
Employees Worked With
Paul Huber, John Chorba
Jun 15, 2021 -

Nissan of Cool Springs responded

Hi Theidlemind, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We do understand your frustration. Tags and Titles are often delayed due to things that are out of the dealership's control. The Pandemic has made getting tags back a lot more difficult. Let us know if you have any questions or concerns. We do apologize for the inconvenience. Thank you, Amber Marx

Jun 19, 2021 -

theidlemind responded

Hi Nissan of Cool Springs, I call xxxxxxxx on your pandemic excuses. All you had to do was send us the title documents to us and we got it transferred the same day. It took you over three months to accomplish that purely due to your obstinance and incompetence. We paid a large “dealer fee” for you to handle that detail and you couldn’t or wouldn’t, we had to do it ourselves. And remember the 200$ deposit we gave you that didn’t get applied to the purchase? How did the pandemic stop you from returning that money to us? It appears that profit is far more important than service to your business. That’s short sighted and will eventually cause you problems.

March 11, 2021

Rashod has been amazing to work with. Unfortunately, we did not buy from him since we are from out of town, but he worked harder to get what we wanted than any other salesman at any other dealership we tal More

by Happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Alexander, Rashod Turner
Mar 12, 2021 -

Nissan of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Best Regards, Amber Amarx (615) 861-8514

March 11, 2021

I am so pleased with my new Leaf and would totally recommend Cool Springs Nissan, in particular Cameron and Brandon, for their great customer service! More

by Cheryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Stone, Brandon Alexander
Mar 12, 2021 -

Nissan of Cool Springs responded

Hi Cheryl, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Regards, Mark Hepler (615) 790-2500

March 09, 2021

We purchased for our daughter. Found online, James was super helpful Over the phone, and Darius guided us through the process. Easy and fast! Thank you! More

by EMILYNKIN
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Darius Fields
Mar 10, 2021 -

Nissan of Cool Springs responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Cool Springs! If you have any further questions, please give us a call. We're always happy to help! Regards, Mark Hepler (615) 790-2500

March 09, 2021

Allen was great to work with, very personable and accommodating. Great communication between salesmen and management. The entire process was smooth. Thanks Nissan of Cool Springs! More

by larry.rice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Garcia, Alan Suleiman
Mar 09, 2021 -

Nissan of Cool Springs responded

We appreciate your positive review about your experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. Best Regards, Amber Amarx (615) 861-8514

March 08, 2021

The Nissan Cool Springs team are top notch! James Haynes made the experience enjoyable with his lighthearted but professional down to earth approach. He put us at ease and we had not experience this at any More

by bsutton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Haynes, Brandon Alexander
Mar 09, 2021 -

Nissan of Cool Springs responded

We are so pleased that we were able to meet (and hopefully even exceed) your expectations and that you enjoyed your time here at Nissan of Cool Springs. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again.

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