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Nissan of Cool Springs

Franklin, TN

4.8
2,109 Reviews

212 Comtide Court

Franklin, TN

37067

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2,109 Reviews of Nissan of Cool Springs

February 24, 2021

Can not recommend this dealership in any way after purchasing a used vehicle from them. Salesman was terrible, lied to us numerous times and then felt it was okay to bad mouth us as customers to anoth More

by Dadams
Customer Service
Recommend Dealer
No
Employees Worked With
Jason Stacy, Eric Roundy, Josh Bagley
Mar 03, 2021 -

Nissan of Cool Springs responded

Dadams, We apologize for any misunderstanding. If you would like to discuss your matter further you would need to speak with Eric Roundy our General Manager. Let me know if I can assist you with anything. Amber Marx 615-790-2500

February 24, 2021

LJ was great to work with, very professional and made the experience very seamless. I will be back to do business here again in the future and would highly recommend them! More

by Dtw81
Recommend Dealer
Yes
Employees Worked With
Lamin "L.J." Jumu
Feb 24, 2021 -

Nissan of Cool Springs responded

Hello, thank you so much for your feedback about Nissan of Cool Springs! We strive to provide the best experience to all our customers. LJ will be very happy to hear about your kind words and high star rating! Best Regards, Amber Amarx (615) 861-8514

February 24, 2021

Chase Austin was very personable, kind, considerate and found what I was looking for. If you ever decide to buy a vehicle I highly reccomend him. More

by dorisaperryman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Stacy, Melissa Potts, Paul Huber, Jenifer Spaulding, Chase Austin, Steven Chico, Michael Harshberger
Feb 26, 2021 -

Nissan of Cool Springs responded

Hello, thank you for your positive review. We're glad to hear that you found Chase here at Nissan of Cool Springs so helpful in the purchase of your new vehicle! If you have any further questions, please give us a call. We're always happy to help! Best Regards, Amber Amarx (615) 861-8514

February 24, 2021

Chase basically did backflips for me to get me into the car that I wanted. I was able to drive it off the lot that day! I didn't have the best credentials, but he worked hard to make it happen. Straight sh More

by chloegconner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Austin
Feb 26, 2021 -

Nissan of Cool Springs responded

Hello, we are pleased to hear of your experience with us here at Nissan of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know Chase was so helpful! Please don't hesitate to reach out to us if there's anything more we can do! Best Regards, Amber Amarx (615) 861-8514

February 22, 2021

Darius provided wonderful service and made the process of buying my truck so seamless and enjoyable. He was friendly and responsive and took care of everything. He came in on his day off to help me solidify More

by kylekirch25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darius Fields
Feb 24, 2021 -

Nissan of Cool Springs responded

Kyle, we're glad to hear Darius took such great care of you! Here at Nissan of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road! Best Regards, Amber Amarx (615) 861-8514

February 22, 2021

Overall we had a wonderful experience working with Bishoy Rizk. Informative, detailed, quick service, and on our way. Couldn’t ask for a better car buying experience! More

by dawson21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bishoy Rizk
Feb 24, 2021 -

Nissan of Cool Springs responded

Dawson, thank you so much for your feedback about Nissan of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We're here for any concerns you may have! Safe travels! Regards, Mark Hepler (615) 790-2500

February 19, 2021

True red carpet experience, they had the exact truck I wanted and very straight forward with the numbers, had me done in no time at all. Very helpful and professional staff especially Cameron Stone, I wo More

by braden9186
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Stone
Feb 22, 2021 -

Nissan of Cool Springs responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Cool Springs! Thanks for the recommendation, and have an amazing day! Regards, Mark Hepler (615) 790-2500

February 18, 2021

I had a great experience working with Cameron and everyone at NCS! I will definitely be back! Cameron answered every question I had! I love my Rogue! More

by walks.Smathers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mitchell, Cameron Stone
Feb 18, 2021 -

Nissan of Cool Springs responded

Hello, thank you so much for your feedback about Nissan of Cool Springs! We strive to provide the best experience to all our customers. Cameron will be very happy to hear about your kind words and high star rating!

February 15, 2021

The receptionist made me feel welcome. The salesman was very professional, accommodating and easy to work with. I would recommend my salesman to my family and friends. More

by ilkelso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Woods, Gabriel Garcia, Lamin "L.J." Jumu
Feb 17, 2021 -

Nissan of Cool Springs responded

Hi there, we appreciate the praise for our team! Your recommendation means so much to us and we're proud to have earned it. We hope to see you again, and have a great day! Best Regards, Amber Amarx (615) 861-8514

February 14, 2021

JL is easy going and made us feel at home as soon as we walked in. He was very helpful as we worked through negotiating the price and financing. By far the easiest and best experience I’ve had buying a new More

by Charles.anderson3
Recommend Dealer
Yes
Employees Worked With
Doug Hammond, Tom Woods, Gabriel Garcia
Feb 15, 2021 -

Nissan of Cool Springs responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Nissan of Cool Springs so helpful in the purchase of your new vehicle. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels! Best Regards, Amber Amarx (615) 861-8514

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