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Nissan of Cool Springs
Franklin, TN
2,111 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,111 Reviews of Nissan of Cool Springs
November 08, 2020
The Cool Spring Nissan Dealership is a step above the rest in terms of customer service. Doug Hammond and Bishoy Rizk are extremely friendly, knowledgeable, and definitely puts the customer first. rest in terms of customer service. Doug Hammond and Bishoy Rizk are extremely friendly, knowledgeable, and definitely puts the customer first. More
by rashadhowse
Employees Worked With
Doug Hammond
November 05, 2020
This is a wonderful dealership! Employees are friendly and professional. I have purchased my last two vehicles here and both were from E. Price. He is very knowledgeable and super easy to work with. It wa and professional. I have purchased my last two vehicles here and both were from E. Price. He is very knowledgeable and super easy to work with. It was also a pleasure to meet and work with Gabriel Garcia in the Finance Department. I'll definately be back again to see E for my next car! More
by GregB
Employees Worked With
E Price, Gabriel Garcia
November 04, 2020
Chase was fantastic! I had extraordinary circumstances, and he worked with me until I finally was able to purchase my car. He was very kind, not pushy - always willing to go the extra mile. THANK YOU!!!! and he worked with me until I finally was able to purchase my car. He was very kind, not pushy - always willing to go the extra mile. THANK YOU!!!! More
by jmcouncil
Employees Worked With
Chase Austin
November 03, 2020
Great service very informative and willingness to accommodate me on my time schedule. Awesome awesome .........Best service that I have received will go back again accommodate me on my time schedule. Awesome awesome .........Best service that I have received will go back again More
by Eallen4u
Employees Worked With
J.R. Richardson
November 01, 2020
Ed Ryan did an amazing job helping me and my dad buy a car. He helped us pick out a 2020 Nissan Sentra and made sure we got a really good deal! He was super friendly & helpful. I would totally recommend h car. He helped us pick out a 2020 Nissan Sentra and made sure we got a really good deal! He was super friendly & helpful. I would totally recommend him to anybody looking for a new or used car! More
by Rebeccaevelyn97
Employees Worked With
Ed Ryan
October 29, 2020
the best sales person i've ever dealt with ! he was very nice & answered every question i had . never pushy & was very on top of everything to get me in & out in a timely manner. nice & answered every question i had . never pushy & was very on top of everything to get me in & out in a timely manner. More
by mpedwards1996
Employees Worked With
Doug Hammond, Chase Austin, Gabriel Garcia
October 29, 2020
Very disappointing car buying experience. Bought a preowned BMW from this dealership on September 26, 2020 and have discovered several problems that should had been caught in the pre-listing for sale preowned BMW from this dealership on September 26, 2020 and have discovered several problems that should had been caught in the pre-listing for sale inspection at their car lot. I can only think of two things, either they are crooks and sold me the car knowing the problems existed....or the service team is incompetent....either way it’s bad. — first issue noticed the evening of my purchase ( a ticking in the front driver side wheel). Texted the sales person and he told me the general manager said I could come in and they take a look at it. I do just that and they discovered the CV axle boot was torn and was the cause....they repaired this for me at no cost I was only out my time. — second issue is I noticed about a week later the oil hasn’t been changed despite them saying it was, and the car fax saying it was also...the in dash monitor showed 3100 miles until oil change, when the monitor is reset it should be 10000 miles to oil change. Obviously they didn’t change the oil. I took today to the BMW to get an oil change. — while getting the oil change BMW did an inspection on the car and found yet another issue, the rear differential input seal is leaking.... and from what the BMW experts are saying it has for quite some time now..... another issue Nissan hid from when when selling the car. The repair is going to cost me close to $800.00 and I haven’t even had the car a week. THESE GUYs ARE EITHER CROOKS or INCOMPETENT .... Either way save yourself some time and money and do business somewhere else .... these guys can’t be trusted. **update spoke with Eric General Manager Oct 23rd about the issues with my car and was told he would get back with a solution. As of today 10/29/20 after trying to reach out to him, still no response. **Update** After texting Eric Roundy he did respond with a text back saying he will not help with the repair. Again very disappointing to have so many issues with a vehicle just after I bought it. Run Run Run to another dealership! You can come back and thank me later. More
by t1mm1c
Employees Worked With
Bishoy Rizk, Eric Roundy
October 22, 2020
Ed R and Gabriel went above the call of duty with a nice assist from Bayo. Easiest process I have ever experienced even with Covid! assist from Bayo. Easiest process I have ever experienced even with Covid! More
by Jbrancheau
Employees Worked With
Bayo Anifowoshe, Ed Ryan, Gabriel Garcia
