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Nissan of Cool Springs

Franklin, TN

4.8
2,112 Reviews

212 Comtide Court

Franklin, TN

37067

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2,112 Reviews of Nissan of Cool Springs

December 13, 2019

Service and Techs are the Best From the time I pulled in to the service bay, I was greeted by a friendly, Richard Cole, whom I have dealt with for the past 6 years. He is very know More

by Mimi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Cole
Jun 03, 2020 -

Nissan of Cool Springs responded

Mimi, thank you so much for your feedback about Nissan of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Amber Marx Owner Loyalty Manager

December 06, 2019

BEST car buying experience! From front desk to sales I felt like part of the family. Highly respectful of military personnel! Will definitely come back when looking for another car. Thank you especially f More

by terrydeener
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shay Wilson (Owner Loyalty Manager), Doug Hammond, Austin Evans, Andrèa Yarbrough, Greg Gibbs, Greg Gibbs
Jun 03, 2020 -

Nissan of Cool Springs responded

Terrydeener, thank you so much for your feedback about Nissan of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and 5 star rating! As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels! Amber Marx Owner Loyalty Manager

December 06, 2019

Was told it would be an hour to and hour and a half for an oil change. At an hour and a half it wasn’t ready and I had to pay Lyft to get me back to work so I didn’t miss a meeting. My wife then had to dri More

by Blake
Recommend Dealer
No
Employees Worked With
Jenifer Spaulding
Dec 16, 2019 -

Nissan of Cool Springs responded

Blake, We apologize for the inconvenience. I would love to talk with you about your experience. Give us a call at your earliest convenience so we can get more information. Mark Hepler 615-790-2500

December 04, 2019

Great Experience Ed Ryan and Eric were great to deal with as were all the members of their team. I will definitely refer my friends to Nissan of Cool Springs More

by RWT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mitchell, Eric Roundy, Ed Ryan
Jun 03, 2020 -

Nissan of Cool Springs responded

Rwt, thank you so much for your feedback about Nissan of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Amber Marx Owner Loyalty Manager

November 30, 2019

Great experiance buying new car Chase did a great job throughout the entire car buying experience. Explained the different options and cars available and kept us in budget. Will be g More

by ron.schmittou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mitchell, Chase Austin, Chase Austin
Dec 02, 2019 -

Nissan of Cool Springs responded

Ron, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

November 29, 2019

Thank you to Bishoy for assisting me in the purchase of my new car! He was extremely helpful and truly had my best interests in mind throughout the purchasing process. It is a pleasure working with some More

by collinsneil59
Recommend Dealer
Yes
Employees Worked With
Bishoy Rizk, Mark Hepler
Dec 02, 2019 -

Nissan of Cool Springs responded

Hello, thank you for your wonderful comments about Bishoy! We're glad we could assist with your purchase, and we hope you continue to choose us for all your automotive needs. Thanks again! Best Regards, Amber Amarx (615) 861-8514

November 25, 2019

Lance was very helpful and friendly, he showed me several options. I'm extremely happy with my purchase. He made it a simple and stress-free experience. More

by Emmalyne
Recommend Dealer
Yes
Employees Worked With
Lance Carney, Eric Roundy
Nov 27, 2019 -

Nissan of Cool Springs responded

Emmalyne, thank you for your positive review. We're glad to hear that you found our team here at Nissan of Cool Springs so helpful in the purchase of your new vehicle. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Best Regards, Amber Amarx (615) 861-8514

November 16, 2019

Welcoming After having a so so experience at another dealership, I found Nissan of Cool springs to be very welcoming and helpful. My salesperson was easy going More

by terryc100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan bruhn , Doug Hammond, John Chorba
Nov 18, 2019 -

Nissan of Cool Springs responded

Terry, thank you so much for your feedback about Nissan of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Best Regards, Amber Amarx (615) 861-8514

November 15, 2019

Chase Austin and the whole FI team did a phenomenal job assisting me with my new car purchase. The transaction was very smooth, and handled in a timely manner. This is the reason we always buy Nissan. Exce More

by Lilbitintn44
Recommend Dealer
Yes
Employees Worked With
Austin Evans, Chase Austin, Chase Austin
Nov 18, 2019 -

Nissan of Cool Springs responded

Hi, thank you for your positive review. We're glad to hear that you found Chase and the team here at Nissan of Cool Springs so helpful in the purchase of your new vehicle. Best Regards, Amber Amarx (615) 861-8514

November 12, 2019

Bishoy was amazing he made shopping for a new car such a delightful and non stressful experience. Bishoy truly made me feel like he had my best interest at heart and wanted to ensure i found the perfect ca More

by Lmhaskell93
Recommend Dealer
Yes
Employees Worked With
Doug Hammond, Bishoy Rizk
Nov 13, 2019 -

Nissan of Cool Springs responded

Thank you for your positive review. We're glad to hear that you found our team here at Nissan of Cool Springs so helpful in the purchase of your new vehicle. Best Regards, Amber Amarx (615) 861-8514

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