
Nissan of Cool Springs
Franklin, TN
Filter Reviews by Keyword
By Type
2,110 Reviews of Nissan of Cool Springs
Awesome Great and fast service the staff here and very nice and get the job done!! Awesome place. I would highly recommend to anyone looking to purchase a new Great and fast service the staff here and very nice and get the job done!! Awesome place. I would highly recommend to anyone looking to purchase a new vehicle More
Got my kicks at a good price! Connor was very helpful and understanding about my desire for the vehicle I ultimately ended up buying. We were able to come to a good middle ground o Connor was very helpful and understanding about my desire for the vehicle I ultimately ended up buying. We were able to come to a good middle ground on price and he was willing to stay late when my future wife and I ultimately made the decision to move forward with our purchase. More
Phenomenal, friendly and educated team James and Connor were respectful, patient, empathetic, and efficient in providing personalized service. They were attentive and caring toward my wants James and Connor were respectful, patient, empathetic, and efficient in providing personalized service. They were attentive and caring toward my wants and needs. Highly recccommend. More

Connor and Austin were great! Connor was very understanding and helped me to find the perfect vehicle! Both Connor and Austin were very helpful in making a new car purchase less st Connor was very understanding and helped me to find the perfect vehicle! Both Connor and Austin were very helpful in making a new car purchase less stressful! I definitely recommend them! More
Best car purchase Ever!! The customer service at the dealership is nothing short of amazing! Bishoy is Awesome! He was very engaging and made my car buying experience unforget The customer service at the dealership is nothing short of amazing! Bishoy is Awesome! He was very engaging and made my car buying experience unforgettable! There was no pressure to buy, absolutely no hassle! I found the car I wanted and he made it happen! Corey the finance manager is Equally Amazing! He made sure my payments were in the range I wanted to keep them at,, he also gave me some advice regarding my credit and how to keep trending in the right direction! My friends and family will definitely check them out when they make they’re next purchase!! Oh I purchased a brand new 2018 Nissan Rogue (Magnetic Black) she’s beautiful!! More
Avoid this dealership at all costs! **UPDATE** I received a call back from Heather, the company rep commenting on this post. Although Mark, the Service Manager, stated this is a well-k **UPDATE** I received a call back from Heather, the company rep commenting on this post. Although Mark, the Service Manager, stated this is a well-known issue and they are seeking a fix for it, they have now all changed their story. Although thousands of buyers online are complaining about the same transmission issue online, which affected all year models of the Nissan Titan XD and recent Armadas, Nissan now says this is normal operation and they are not issuing a fix for this. EVERY person I have spoke to in the service area knows this is an issue and says it has plagued the XD for 3 years now, but now Nissan is no longer going to release fixes for the issue. DO YOURSELF A FAVOR AND VISIT THE FORD OR CHEVROLET STORE. STAY AWAY FROM THE TITAN XD AND ARMADA. ORIGINAL REVIEW: I was sold a new 2018 Titan XD with known transmission issues. The Titan XD has forum after forum full of owners with transmission issues. They have released semi-fixes for the 16 and 17 year models, but the 18 has no fix. The truck is worthless with these transmission issues plaguing it. Service department is super nice, but there is no fix they can perform to fix the computer issues which control the transmission. They must wait on corporate Nissan to roll out a fix. The year only has 4 months left in it and they still don't have a fix for this years model. The same issue affects the Armada, per thousands of unhappy owners. DO NOT BUY AN XD FROM NISSAN. It has nothing to do with this dealership, but everything to do with Nissan as a company. It's insane they would not fix the known issue before releasing the current year model. Mark, the Service Manager, rode with me and stated this is the same issue plaguing the XD's and his team would try to find a fix for this. More
Connor Lewis was GREAT Connor was great to work with in the purchase of our new car!!! We would highly recommend the Nissan Cool Spring dealership as well as Connor Lewis!! Connor was great to work with in the purchase of our new car!!! We would highly recommend the Nissan Cool Spring dealership as well as Connor Lewis!!! More
Fantastic experience Connor did an outstanding job of identifying my needs and locating a vehicle that met them. He also worked very hard to in sure he was flexible around Connor did an outstanding job of identifying my needs and locating a vehicle that met them. He also worked very hard to in sure he was flexible around my rather inflexible schedule in order to be sure that I can get the deal that I wanted for the vehicle that I wanted. The rest of the staff involved worked hard to make the transaction as painless and quick as possible. More
Flawless I had the perfect experience. They found the perfect car for our little family, and worked with me to make the financial side make sense too. I had the perfect experience. They found the perfect car for our little family, and worked with me to make the financial side make sense too. More
Outstanding customer service I always hate the car sales experience until recently. Bishoy was truly amazing, he took my desired options over the phone and when I visited the deal I always hate the car sales experience until recently. Bishoy was truly amazing, he took my desired options over the phone and when I visited the dealership the total process was less than 3 hours. I made my selection, test drove the car, made the deal (including trade-in) wrote the check and on my way. Amazing customer attention and customer satisfaction. More