Nissan of Cool Springs - Service Center

Don't trust the Service Center Nissan of Cool Springs - Do not trust the service department. I brought my 2009 350Z into the dealership so that they could check the convertible top Nissan of Cool Springs - Do not trust the service department. I brought my 2009 350Z into the dealership so that they could check the convertible top, it was not opening properly. I also asked them to quote me a price for a new top because I had visible holes in the top. The top quote was really high, so I told them I'd think about it. They quoted my $550 for parts and labor for compression band replacements, which I had them complete. Imagine my surprise when I took the car to another shop and they told me that compression bands were a standard part of a convertible top replacement. So, within a 3 week time frame I replaced the compression bands twice. This omission of information has caused me a large amount of money and stress. I contacted the dealership, they said that they'd call me back - I have yet to hear from them. Shame on them. Totally untrustworthy and shady More

Bait and switch Was asked if wanted oil changed for $29.95. After work was done was charged $13.50 extra to dispose of the oil. The rep gave me $5.00 off but still en Was asked if wanted oil changed for $29.95. After work was done was charged $13.50 extra to dispose of the oil. The rep gave me $5.00 off but still ended up paying $38.45 plus tax. When I confronted him about it he said that I should have known that I would be charged that since everyone does it. I have never been charged more than the quoted price for oil disposal. This was a classic BAIT AND SWITCH. I will not go back to them. More

Eric and London both went out of there way to make sure I was taking care of..I have dealt with several other Nissan dealerships and Nissan Of Cool Springs has been by far the best!! I can not Thank these gu was taking care of..I have dealt with several other Nissan dealerships and Nissan Of Cool Springs has been by far the best!! I can not Thank these guys enough..And I will continue my business at this dealer!! More

I have not had my car for two weeks. Took it in for repairs and they still don't have it fixed. This is bad service. repairs and they still don't have it fixed. This is bad service. More

Went in for my 30k service and worked with Jennifer the service person. I had to take the shuttle to get to work,but she called me when the work was done and I picked it up after work. I have serviced my c service person. I had to take the shuttle to get to work,but she called me when the work was done and I picked it up after work. I have serviced my car there when it was not the "auto mall" but now the service department seems to have gotten it together. I like the place, I'll be back. More

My experience with the dealership was amazing... i was actually pleasantly surprised at the service and help with my car. With temperatures in the 30's, my drivers side window would not roll up. i took actually pleasantly surprised at the service and help with my car. With temperatures in the 30's, my drivers side window would not roll up. i took it in without an appointment and i was shuttled to work, once they looked at the car they realized it would need a part that wouldn't be in until the next day Without hesitation i was given a rental car and sent on my way.... as promised the next day my car was ready, and cleaned. WOW.... what amazing service... it was all about my schedule and how i was going to get around in this weather!! thank you! Regina More

service personnel... bob shank, parts dept, cashier and others were very friendly and helpful in providing service to my car. My first visit. At this point, I feel I can trust the service dept. to provide others were very friendly and helpful in providing service to my car. My first visit. At this point, I feel I can trust the service dept. to provide service that is needed, not excessive and fairly priced. To be continued. Thanks for asking my opinion. Bob Smith More

Bob was extremely friendly, helpful, and knowledgeable when I came in to get my car serviced. He made sure that I had everything I needed, and that I knew all the options that were available. The car look when I came in to get my car serviced. He made sure that I had everything I needed, and that I knew all the options that were available. The car looks great, especially for the low price that they charge. I would definitely go back again. More