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Nissan of Cool Springs
Franklin, TN
2,155 Reviews
At Nissan of Cool Springs, our sole purpose is to provide you with the best customer service around. We proudly serve the William County area of Tennessee, which includes the cities of Franklin, Nashville, Brentwood, Smyrna, and Murfreesboro.
Our professional sales, Nissan service, and parts staff work hard to earn and keep your business. One way we do this is by regularly running online specials and coupons, which add to the everyday savings provided by Nissan of Cool Springs.
We measure our success as a Nissan dealer by your complete satisfaction, all with the aim of earning your valued repeat business, plus referrals to friends and family.
At Nissan of Cool Springs, the customer is, and always has been, a number one priority. With a vast selection of both new and pre-owned vehicles, you'll definitely drive away happy in the vehicle of your dreams!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
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Showing 200 service reviews
September 01, 2026
Not what one would expect coming from a service center in Cool Springs. Facility was nice. I was greeted when I arrived. I had them perform fluid change since we just purchased the vehicle. Included was Cool Springs. Facility was nice. I was greeted when I arrived. I had them perform fluid change since we just purchased the vehicle. Included was an inspection. Everything check out besides a belt that I approved to replace. When paying I noticed that total was less than expected. That was the first time anyone told me that they had to order the belt and couldn’t do it that day. Later that day I looked at cabin air filter, which was checked and marked with green check mark. It was very dirty and obviously not actually checked. Makes me wonder what else was not checked? Did my fluids actually get replaced? I will not be going back. More
by cem757
Employees Worked With
August 31, 2026
Had issues with technicians not properly completing inspections, but they did a good job this time around. Will return for future services. inspections, but they did a good job this time around. Will return for future services. More
by bsimardrop
Employees Worked With
August 31, 2026
Nice first impression! Staff were friendly and helpful. Shuttle was a good experience. I had a $75 coupon that they forgot to apply but that was a quick fix. One of my conc Staff were friendly and helpful. Shuttle was a good experience. I had a $75 coupon that they forgot to apply but that was a quick fix. One of my concerns was not addressed and it is still make the same noise. More
by Mark Slaughter
Employees Worked With
August 27, 2026
Mack has integrity and is honest, which is rare in the auto service industry. I appreciate that he treats people with respect and because of that, I will be back for my service at this dealership. auto service industry. I appreciate that he treats people with respect and because of that, I will be back for my service at this dealership. More
by Lynnekness
August 26, 2026
Very efficient friendly and thorough. informed about the inspection results and consulted about work needed and not immediately needed. informed about the inspection results and consulted about work needed and not immediately needed. More
by tony.t.delpriore
Employees Worked With
August 24, 2026
Jeremy the service tech did an amazing job in communicating with us regarding my car maintenance. He was very nice and professional m. Thank you Jeremy! communicating with us regarding my car maintenance. He was very nice and professional m. Thank you Jeremy! More
by ksblackmon2009
Employees Worked With
August 21, 2026
Quick express service for my 7500 mile check up. Even though the customer service rep on the phone insisted I needed an appt and couldn’t come in. Even though the customer service rep on the phone insisted I needed an appt and couldn’t come in. More
by Tnbuckeyes
Employees Worked With
Not sure
August 19, 2026
Greeted promptly by service advisor Jeremy Luvert. He efficiently captured my concerns and checked the vehicle in. The shuttle driver took me home while the vehicle was being serviced. I received upda He efficiently captured my concerns and checked the vehicle in. The shuttle driver took me home while the vehicle was being serviced. I received updates by text throughout the service. The final text notified me that the repairs were completed and included a video where the technician the repairs were completed and my concerns were addressed. They sent the shuttle to pick me up and bring me back to the dealership. The vehicle was washed and returned to me promptly. Total time door to door was about 3.5 hrs. I’m completely satisfied with my experience. More
by Will
Employees Worked With
Jeremy Luvert
August 19, 2026
Online scheduling was a breeze and fantastic follow ups via text/email. Simple and efficient via text/email. Simple and efficient More
by Melissa.Coulson
Employees Worked With
