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Nissan of Cool Springs

Franklin, TN

Overview
Employees
Reviews
Vehicles
4.7
2,120 Reviews
At Nissan of Cool Springs, our sole purpose is to provide you with the best customer service around. We proudly serve the William County area of Tennessee, which includes the cities of Franklin, Nashville, Brentwood, Smyrna, and Murfreesboro. Our professional sales, Nissan service, and parts staff work hard to earn and keep your business. One way we do this is by regularly running online specials and coupons, which add to the everyday savings provided by Nissan of Cool Springs. We measure our success as a Nissan dealer by your complete satisfaction, all with the aim of earning your valued repeat business, plus referrals to friends and family. At Nissan of Cool Springs, the customer is, and always has been, a number one priority. With a vast selection of both new and pre-owned vehicles, you'll definitely drive away happy in the vehicle of your dreams!
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212 Comtide Court

Franklin, TN

37067

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Showing 176 service reviews

July 18, 2025

This dealership has made several improvements and they get you in and out quickly and honor their coupons for service. I've recently purchased 2 new vehicles from them. Always looking to bring you coffe More

by donalduck70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J.R. Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Newton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2025 -

Nissan of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

February 25, 2025

Very polite very warm and welcoming. Very helpful empathetic very willing to help and willing to provide me excellent service. Deserves a 20% raise for providing such service at the end More

by ledoncampbel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J.R. Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Geoffrey Mallory
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Feb 28, 2025 -

Nissan of Cool Springs responded

Hello, thank you so much for your feedback about Nissan of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating. Our team is available should you require any extra help. Take care!

February 22, 2025

Thanks for waiving oil change charge. My warranty expired on 2/11/25. Thank you. More

by sbuhlig123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoffrey Mallory
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Feb 24, 2025 -

Nissan of Cool Springs responded

Hi, we're glad to hear our staff took such great care of you! Here at Nissan of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

February 20, 2025

Nick is an excellent writer. He made sure to listen to my concerns and make sure everything was fixed right and at a super reasonable time. Great job! More

by davids.sean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Hepler, Nicholas Brown
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Feb 23, 2025 -

Nissan of Cool Springs responded

Hi, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. We are always more than happy to assist you if anything else comes up. Take care!

February 18, 2025

Went up and above to help me out. Nicholas so kind and helpful. Explained everything in an easy understandable way. More

by davidmorphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Brown
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Feb 21, 2025 -

Nissan of Cool Springs responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit. Regards, Mark Hepler (615) 790-2500

February 17, 2025

Nicholas was great very personable. Got it in and taken care of in a timely fashion. Very happy thank you you More

by jonesz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Brown
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Feb 20, 2025 -

Nissan of Cool Springs responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit. Regards, Mark Hepler (615) 790-2500

February 14, 2025

Went above and beyond for a vehicle that was not even scheduled to keep our daughter safe More

by Jaeger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Brown
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Feb 14, 2025 -

Nissan of Cool Springs responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 13, 2025

Brought my Ariya in for recall repairs. Nicholas was so kind and proactive. My daughter picked me up in her Nissan and he saw there was an issue and got it in to be fixed right away. Now bo More

by Srjaeger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Brown
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Feb 14, 2025 -

Nissan of Cool Springs responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care! Regards, Mark Hepler (615) 790-2500

February 13, 2025

The team there is always attentive to concerns and desires for my vehicle and remains in clear communication through the entire visit. More

by JB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Brown
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Feb 17, 2025 -

Nissan of Cool Springs responded

Hello JB and thank you for taking the time to give a shout out to Nick and our service team. We try our best to give everyone a wonderful experience each time they visit. We consider you family and are always happy to serve.

February 13, 2025

I go out of my way to go see Nicholas and Cole Springs Nissan. They are always on point… Don’t oversell, fix what needs to get fixed and have the best service! I know my Nissan Rogue is well taken care of More

by Becca C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Hepler, Nicholas Brown
Report | Print
Feb 17, 2025 -

Nissan of Cool Springs responded

Good morning, Becca, and thank you so much for leaving us all such a glowing review. We really appreciate your taking time out of your day to do this for everyone. Hope you have a great weekend!

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