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Nissan of Cool Springs - Service Center

4.6

76 Lifetime Service Reviews

212 Comtide Court, Franklin, Tennessee 37067

76 Reviews of Nissan of Cool Springs - Service Center

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November 15, 2018

"Richard Cole"

- Renee

Richard has been an amazing help both times that I came in for my oil changes.. he has the best personality and makes your time there very easy . Thanks Richard once again.. Renee Stanfill

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Richard Cole
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 08, 2018

"Great service, prices and people"

- Mkn-00

Richard was very nice, explained everything clearly and service was done sooner than i thought I'd be. Synthetic oil change here is the cheapest I've found. Also great coupons online

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Recommend Dealer
Yes
Employees Worked With
Richard Cole
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 11, 2018 -

Nissan of Cool Springs responded

It really means a lot to us that you took the time to write such a positive review about Nissan of Cool Springs so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

November 01, 2018

"Regular service for Maxima"

- redbird,peg/54

Richard in Service Dept. responded at my appointment time. He was gracious and helpful in answering questions I had since this my first service for our Maxima. The wait time was great. A purchase was made in parts dept. and they too were great, used our points and items put in vehicle for me.

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Recommend Dealer
Yes
Employees Worked With
Nov 06, 2018 -

Nissan of Cool Springs responded

When a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Nissan of Cool Springs for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

October 28, 2018

"Courteous, knowledgible, and fast work"

- mmehiom

Mr. Cole was very easy and fast to work with at a time where I was fairly limited in schedule flexibility. He was polite & concise, and my oil change ended up finishing half an hour early, which was very nice.

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Recommend Dealer
Yes
Employees Worked With
Richard Cole
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 30, 2018 -

Nissan of Cool Springs responded

We are so pleased that we were able to meet (and hopefully even exceed) your expectations and that you enjoyed your time here at Nissan of Cool Springs. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again.

October 13, 2018

"Surprisingly friendly and exceptional customer attention "

- Thegordons

I've not had any major service here yet, but, in the several visits I have made, I could not expect a higher level of friendly, helpful, and exceptional customer service.

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Recommend Dealer
Yes
Employees Worked With
Richard Cole
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jenifer Spaulding
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Courtney
Oct 17, 2018 -

Nissan of Cool Springs responded

Thank you for sharing your response to our staff’s outstanding customer service! If you're ever in need of more help, please let us know!

September 27, 2018

"Fuel Pump Replacement on Murano"

- Kissy

Took my handicapped brother's Nissan Murano in for service and fuel pump replacement. Jenifer explained everything that they were going to do and the estimated price. The follow up was great. She was kind and knowledgeable.

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Recommend Dealer
Yes
Employees Worked With
Jenifer Spaulding
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 11, 2018 -

Nissan of Cool Springs responded

Kissy, thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 25, 2018

"Performance Review"

- wrt

I came in for a factory recall notice for the brake system and was surprised when notified the rotors could not be turned due to excessive wear and visually saw no such severe grooving. The brake pads could be replaced of course but at the very high price quoted will not occur at this service facility, almost $1300 is entirely too costly for this work. I was also surprised when charged for a simple tire rotation and a disposal fee was added to that cost. There was nothing to be disposed of. I have thoroughly enjoyed my Nissan Murano and highly recommend Nissan automobiles as they are very reliable automobiles but after this visit, I may be looking for service elsewhere.

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Recommend Dealer
Yes
Employees Worked With
Jenifer Spaulding
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 21, 2018

"Great dealership, friendly, helpful, timely"

- Jozeph2121

Nissan Cool Springs has provided great, punctual service every time and quickly respond to every inquiry. The folks there are very friendly and continually follow up to ensure everything is going well.

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Recommend Dealer
Yes
Employees Worked With
Brian
Sep 23, 2018 -

Nissan of Cool Springs responded

We are so pleased that we were able to meet (and hopefully even exceed) your expectations and that you enjoyed your time here at Nissan of Cool Springs. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again.

September 19, 2018

"Sales & Service"

- HappyNissanOwner

I LOVE this dealership. Nissan Cool Springs is personal, direct, the only place I bring my Nissan for service. This time, I also found a car. Mr. Donald Bell, my salesman, the Nissan team made it happen. He even put Balloons in the trunk. Surprise when I got home!

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Recommend Dealer
Yes
Employees Worked With
Donald Bell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Eli ?
Sep 20, 2018 -

Nissan of Cool Springs responded

Hello, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 29, 2018

"Great work"

- laks

Excellent Service. Car was ready in half hour with car wash. Richard was very responsive. He even called me to give the updates and when car was ready to pickup.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Richard Cole
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 04, 2018 -

Nissan of Cool Springs responded

We are glad to hear everything was done in a timely manner and to your satisfaction! Please let us know if there is anything else we can do for you; we are more than happy to help!

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