Nissan of Downtown L.A.

I recently had the pleasure of working with Helen from the Nissan of Downtown LA service department, and I cannot recommend her enough! From the moment I walked in, Helen greeted me with a warm smile and the Nissan of Downtown LA service department, and I cannot recommend her enough! From the moment I walked in, Helen greeted me with a warm smile and a genuinely helpful attitude. She went above and beyond to ensure that all my concerns were addressed and made the entire service process smooth and stress-free. Helen’s communication was outstanding—she kept me informed at every step, explaining what was being done and providing honest updates about timing and costs. She was patient with my questions and ensured I felt confident in the decisions being made for my car. What truly stood out was Helen's attention to detail and her willingness to go the extra mile. She even followed up after the service was completed to make sure everything was running perfectly. It’s rare to find someone so dedicated to delivering exceptional customer service, and Helen is a shining example of professionalism and care. If you’re looking for someone who will treat you and your vehicle with the utmost respect and attention, Helen is the person to see. Thank you, Helen, for making my experience a fantastic one—I’ll definitely be back because of you! More

Love the new location. my service person, Helen, is the best! always great service. only downside is that for some reason in the new location, the service takes longer. my service person, Helen, is the best! always great service. only downside is that for some reason in the new location, the service takes longer. maybe there needs to be more technicians. More

I like the newly renovated dealership. Very clean and modernized, easily accessible. It was not difficult to make your way around there. Very clean and modernized, easily accessible. It was not difficult to make your way around there. More

The help from Fabian is really great. The staff in the office for services are really helpful The staff in the office for services are really helpful More

Muy buen servicio pero no sabemos si se hizo el cambio legalmente del automóvil solo te hacen esperar 3 horas una hoja lleno de Kits de cambios pero cero comprobante de si se hizo legalmente del automóvil solo te hacen esperar 3 horas una hoja lleno de Kits de cambios pero cero comprobante de si se hizo More

Helen! The Best! Always having answers to any doubts I have. She will find what is best for my car. The Best! Always having answers to any doubts I have. She will find what is best for my car. More

The service is amazing. Any issue or concern I may have is always taken care of. Any issue or concern I may have is always taken care of. More

Sandy was super helpful throughout my visit, explaining all details of my services in depth so that I could make the best decision for my vehicle. 10/10 experience, especially in the new facility. all details of my services in depth so that I could make the best decision for my vehicle. 10/10 experience, especially in the new facility. More

I was very pleased with the new and better location and the service advisor was very pleasant and friendly. the service advisor was very pleasant and friendly. More

My first experience with this Dealership. Very Glam yet professional and Customer focused.! Ozzie O. Is the best service Rep in the company. His service advice is always on point. i am always Very Glam yet professional and Customer focused.! Ozzie O. Is the best service Rep in the company. His service advice is always on point. i am always confident that my car is well taken care of, and still like new because of the awesome service. I will never take Mr car anywhere else😊 More