Nissan of Downtown L.A.

Terrible service department, never got an update on my vehicle, car was there for two days,they didn’t even drive the vehicle to check the drivability issue and i was still charged a diagnostic fee vehicle, car was there for two days,they didn’t even drive the vehicle to check the drivability issue and i was still charged a diagnostic fee More

I wouldn't recommend this dealership to anyone; they are full of lies. I was dealing with Norma Alvarez since February 10,2022. And I told her the situation with my mom's car which is a 2010 Chevy Impala a full of lies. I was dealing with Norma Alvarez since February 10,2022. And I told her the situation with my mom's car which is a 2010 Chevy Impala and that the head gasket is blown and could we use that for a downpayment on a SUV; and Norma Alvarez said yes. I also asked her do they take people who has SSI for income; and that my mom doesn't have bad credit and that she only have the credit of paying off her Chevy Impala and other than that my mom doesn't have credit. And Norma said yes they do, and she said that my mom can use her car as a down payment. I was getting a lot of calls and text messages from Norma Alvarez to make an appointment to get my mom's her new car. And by her callings and messages I truly believed what Norma Alvarez said when she said that she would get my mother in a new car using my mom Chevy Impala for a downpayment. She also asked for pictures of my mom's car; so I sent them to her. Okay with that being said me and my mom finally made it out there to the dealership in Downtown Los Angeles expecting to see Norma cause she was the one who I was talking to from the beginning about all of the paperwork we need to bring. So when I parked and got out of the truck it was a man that works for Nissan Dealership approached me; so I told him that I'm here for Norma Alvarez. So he said that he could help me; but I told him that the only person I want to deal with is Norma Alvarez cause I told her from the beginning that I only want to deal with her. So he said that he is Norma boss so I told him that I had already told Norma that she is the only one I want to deal with. So he gave his phone to me so I can talk to Norma. And Norma told me that he is her boss and that he can help me; also she said that she will come down to say hi...[Which was a lie] cause she never came down. So with that being said I believed her. So the guy showed me and my mom the cars they had. So the guy started the paper work and he asked about the credit and I let him know that my mom doesn't have credit and that the only credit she has is from paying off her Chevy Impala and her income that she get is SSI. Also that is what me and Norma had talked about;cause that's the only income my mom has. And she said that they accept SSI income. When the guy ran my mother's credit he came back to the office with another guy; which he said that the other guy is his boss 😒. So the other guy said that they can't get my mom financed to get a car cause she doesn't have credit. So I told him that I hope no one try to use my mother's social security number. So I wouldn't recommend no one to deal with this dealership ever.... They all are liars; and Norma never came down to say hi 🤨. But thank GOD that the other dealership that I had on standby are truthful about what they about taking SSI, and even if you don't have credit. Cause when we went back to the other dealership they had the paperwork done. So they gave my mom the keys to a 2021 Nissan SUV with only just a little over 3,000 miles on it 😀 So my mom is rolling her SUV 😉 More

Me and my partner went to look for a new used / new car at this location. We had the manager, Jose Escobar, help us. He instantly gave us water, he asked if we wanted to try cars, he asked all the right qu at this location. We had the manager, Jose Escobar, help us. He instantly gave us water, he asked if we wanted to try cars, he asked all the right questions & he knew all the details on every car. HE WAS SO HELPFUL! He would be a reason we would come back. This was the first time we did not feel pressured to buy anything. Because of that, it made us feel so at home. We did not purchase a car from this location but the Glendale Nissan, just based on colors and what we were looking for, but because of his great, professional, intelligent personality we will send other buyers to this location. Thank you so much Jose for being so kind to us, you really made our experience phenomenal !!! More

Bought my Nissan Cube here in 2010 and now I look forward to buying my new Nissan right back here ! This dealership is the Gold Standard in customer care as they helped me keep my Nissan running perfect or to buying my new Nissan right back here ! This dealership is the Gold Standard in customer care as they helped me keep my Nissan running perfect or over 10 years . A big Thank You to " ACE " in service for having all the correct answers for my Nissans maintenance .. Also Mia who I bought my Cube from was a great help to me . Even now I felt safe going there with 6 feet distance markers , plexiglass dividers at check out . Nissan of Downtown LA has the same employees which shows it's great place to work . Thank You again and see you real soon for my new Nissan ! More

My experience with Nissan has always been a good This is my 3rd time Purchasing A car run this dealer I love it everyone there has always been very friendly and helpful especially Edi I feel like I am pa my 3rd time Purchasing A car run this dealer I love it everyone there has always been very friendly and helpful especially Edi I feel like I am part of Nissan family thank you Nissan More

Made an appointment for 7am arrived at 640 obviously it’s closed there is nowhere to wait besides the alley and block people trying to come and go , so I ended up having to move and went from the first vehic closed there is nowhere to wait besides the alley and block people trying to come and go , so I ended up having to move and went from the first vehicle to the 6th car so I’m thinking no problem I made an appointment only to be told “it’s first come first serve the appointment it’s just to make sure you’re helped” the gentleman that told me that and kept walking , so then why have an appointment system if it’s not being honored , very disappointing when you make an appointment and you’re not seen until 730 so cool make me late for everything else I have to do during the day just remove the appointment system . The other young guy was friendly no complaints there . More

Helen was a great advisor. I was able to get my car in Helen was a great advisor. I was able to get my car in and out for its service in a timely manner. Great work everyone. Helen was a great advisor. I was able to get my car in and out for its service in a timely manner. Great work everyone. More

Jeannette is always helpful with all my doubts i have. She suggest things my car needs. I trust her because she has never tried to sell some something not useful She suggest things my car needs. I trust her because she has never tried to sell some something not useful More