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Nissan of Downtown L.A.
Los Angeles, CA
1,004 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,004 reviews
March 26, 2019
As always I love me some Ernie, fast and efficient I Always come to Nissan downtown la, I have been with ernie over 15 yrs, I don't trust my car with anyone else, thru 4 maximas. I Always come to Nissan downtown la, I have been with ernie over 15 yrs, I don't trust my car with anyone else, thru 4 maximas. More
by KKBEEBOP
Verified CustomerEmployees Worked With
Ernesto Flores
March 26, 2019
The repair for my car was good, the team was OK. First off David Mares was nice and friendly. However, he wasn't taking the time I needed for him to fully explain the packages in a clear way. I ende First off David Mares was nice and friendly. However, he wasn't taking the time I needed for him to fully explain the packages in a clear way. I ended up doing a full service on my car and drove away with squeaky brakes. I was furious. And I tried calling him and couldn't get a hold of him for a while. David failed to inform me that due to one of my services the brakes would squeak for a couple of days. The overall reception desk was extremely lackluster. They had me on hold for 9 minutes plus one of the receptionist tried to transfer me and ended up hanging up on me on accident. When I got to the desk the girls there were chirping at each other and acting very unprofessionally. My biggest complaint is that the extension for David failed to work after trying to bypass the unattentive front desk - this should be fixed. So overall the service for my car was good, but I think the professionalism of the receptionist & the service team needs work. More
by LEILAKEIKO
Employees Worked With
Receptionists, David Mares
March 26, 2019
Cool down to earth sales representatives I had the pleasure of being helped by Paul and Gerardo who were very helpful and informative when helping me choose the best car for me. Attentive and I had the pleasure of being helped by Paul and Gerardo who were very helpful and informative when helping me choose the best car for me. Attentive and detail oriented. They made sure to come check on me and offered me something to drink while I awaited approval. Best of all, great communication. Which is very important when you have a lot of things going on in life and need a quick response. More
by Lindatorres369
Employees Worked With
Paul, Gerardo
March 26, 2019
happy customer Great service. In and out within 1 hour Love your popcorn. and coffee. Love your waiting area with television and charging area Thank you so much. Great service. In and out within 1 hour Love your popcorn. and coffee. Love your waiting area with television and charging area Thank you so much. More
by EMMAHAIRSTYLIST
Employees Worked With
Lance Sobczak
March 25, 2019
Rude service Dennis was immediately rude the second I walked up to him. I didn’t appreciate it. I won’t come back, specifically because of him. I asked for spec Dennis was immediately rude the second I walked up to him. I didn’t appreciate it. I won’t come back, specifically because of him. I asked for specific service. He accused me of telling him how to do his job and had an attitude because I didn’t want to pay for an unnecessary diagnostic. Thank god I didn’t send my wife. won’t be coming back. More
by Tubarao14
Employees Worked With
Dennis Zaragoza
March 25, 2019
Amazing I went for an oil change! As a walk in , they said the wait was going to be around one hour and a half . But my car was ready in less then 30 minutes. I went for an oil change! As a walk in , they said the wait was going to be around one hour and a half . But my car was ready in less then 30 minutes. I was so happy with the service and wait time. More
by BERNA91OROZCO
Employees Worked With
Helen Villafranca
March 25, 2019
Oil Change Coming into the dealership early in the morning is the way to go to get the fastest service. Everyone is super attentive and helpful with their custom Coming into the dealership early in the morning is the way to go to get the fastest service. Everyone is super attentive and helpful with their customers which makes a stressful chore very welcoming. More
by drogo426
Employees Worked With
Dennis Zaragoza
March 25, 2019
Ace is the best! Thanks for having qualified helpful personal at this location. I refuse to go anywhere eles!! Every time I come I walk away happy and satisfied with m Thanks for having qualified helpful personal at this location. I refuse to go anywhere eles!! Every time I come I walk away happy and satisfied with my service. More
by IMTHEBESTDJ
Employees Worked With
Ace Games
March 25, 2019
Ace is helpful, knowledgeable, and friendly. He explained the service to be done and provided assistance with it's completion. We were unable to pay for the whole amount, he helped. He explained the service to be done and provided assistance with it's completion. We were unable to pay for the whole amount, he helped. More
by VICENTESALAZAR5448
Employees Worked With
Ace Games
March 25, 2019
Viisit to service I was happy with my visit to Nissan service downtown LA. Jonathan was very helpful and they even got me an Uber to take me to lunch and pick me up. T I was happy with my visit to Nissan service downtown LA. Jonathan was very helpful and they even got me an Uber to take me to lunch and pick me up. This was my second free oil change since I bought my car which I really appreciated. I was a little disappointed that I had to spend $130.00 To have the brake fluid changed after owning the car the car for only nine months. More
by jj.fam
Employees Worked With
Jonathan
