Nissan of Elk Grove

Financial manager was berating I have been buying new cars for quite sometime. I have just cosigned my daughter to purchased a new 2018 Nissan Kicks on the 31 of Dec 2018 at the Nis I have been buying new cars for quite sometime. I have just cosigned my daughter to purchased a new 2018 Nissan Kicks on the 31 of Dec 2018 at the Nissan Elk Grove. I haved agreed to purchase the vehicle at a set price before coming in for our appointment of 4:30 to come in and test drive the vehicle and complete the transaction. The sales person was outstanding and anwered our questions promptly and delivered. Considering she is new she did an outstanding job and sealed the deal with us. She later advised us that she was told by her management that we have earned some incentive for the lifetime battery start and the Nissan vehicle locate for free. So that was added to the deal at no extra charge. We were the last customer at the finance office and Dave the financial manager was going through the sequence of preparing the financial documents. There where numerous typos and wrong information on our paperworks that needed to be corrected several times. Then when the financial documentation was being finalized, I have asked him why it did not jive with my calculation of the amount that we where financing. He merely states that there are financial fees that I did not understand that needed to be in the contract. I still did not agree to what he was saying and I wanted to scrutinuze the deal before finalizing it. He was so adamant that he was doing it right and we should just go with the signing of the contract, he keep going whats a few dollars on the payment really matter from my calculations. On which I refused because it did not calculated as I have anticipated with the amount we are financing. He reluctanly printed the document so I am able to scrutinize the financial documents and on it was added options for the said battery charge for life and Nissan Locate that was told to be free by our salesperson. He then got cocky and said there is nothing free and you guys should know that. Berating us that we did not understand what we are signing for. I then told him to bring in our sales person and he refused to bring her in and said that there is no such thing as a free offer. He then amended the documents and removed the added options that the salesperson and her managers said that it was free. The monthly payments did drop about $50.00 a month and he said is that the price that you guys are looking for, I said it is about the ball park of what we anticipated on our calculations. Again in a condesending way he said I don't really care about your calculations, but are you happy with this monthly payment. No aplogies at all for all the mistakes and the added options unkown to us in the contract, we then concluded the transaction. I was very close to actually stepping away and terminating the deal and signing the contract, all because of Dave's attitude. We have spent over 5 hours at your dealership. One hour with the salesperson and the rest waiting on the finance to get to us. My daughter was adamant to buy her first new vehicle. Other than the financing branch, our experience was all pleasant. But with the berating attitude rendered to us on the final steps of the deal is enough for me to not recommend your dealership to prospective buyers. Robert Samaniego More

Comfortably Simple My Sales Consultant, Vince Hoang, was very helpful. He was concise and friendly and gave me various options that led to the best and cheapest deal. He My Sales Consultant, Vince Hoang, was very helpful. He was concise and friendly and gave me various options that led to the best and cheapest deal. He made the consultation very comfortable and clear!! very happy with this dealership. More

Exceeds all expectations! From beginning to end, the service was without pressure. All employees in the process were polite, professional and listened to our needs. I believe From beginning to end, the service was without pressure. All employees in the process were polite, professional and listened to our needs. I believe that we received a great deal and will come back again for another vehicle. More

Amazing The service was amazing. I am happy to have walked out with a great deal on my car. Great start for a new year. Thank you Darian for the wonderful ser The service was amazing. I am happy to have walked out with a great deal on my car. Great start for a new year. Thank you Darian for the wonderful service. More

best dealership I have ever been to Christian was my salesperson. He made buying a car the easiest thing I've ever done in my life. So easy to talk to very honest excellent customer serv Christian was my salesperson. He made buying a car the easiest thing I've ever done in my life. So easy to talk to very honest excellent customer service skills. Very thoughtful always looking out for what was best for me and gave me a great deal. No hassles no strings attached it was a great experience. Same goes for David financing no strings attached no gimmicks just looked out for what was best for me. All dealerships should be as wonderful as everyone I've encountered here More

Once again , our greatest appreciation to Edwin and Nissan Edwin was great in providing us the ultimate experience in purchasing our first Nissan...a year later we returned to him for our second Nissan! Edwin was great in providing us the ultimate experience in purchasing our first Nissan...a year later we returned to him for our second Nissan! More

Awesome! Edwin was great! No pressure, nice guy. We appreciate his awesome service, and look forward to our next purchase with him. We recommend your new pu Edwin was great! No pressure, nice guy. We appreciate his awesome service, and look forward to our next purchase with him. We recommend your new purchase at Nissan of Elk Grove More

Excellent service and attentive to my needs I had a great service rep who took my family and me through the process of purchasing my first vehicle. I had lots of questions and Edwin was great in I had a great service rep who took my family and me through the process of purchasing my first vehicle. I had lots of questions and Edwin was great in answering all my questions and even letting me drive the Nissan Kick. I walked away with not only a beautiful red Nissan Rogue Sport, I also received a beautiful deal. Thank you! More

Best experience of my life! I came into this dealership with a heavy heart, thinking I was not qualified enough to drive off the lot with the car of my dreams, but wanted to take I came into this dealership with a heavy heart, thinking I was not qualified enough to drive off the lot with the car of my dreams, but wanted to take a look anyways. Vince Hoang welcomed me with open arms, bending backwards for me to make sure I got what I deserved. He spent hours with me and my husband giving us an amazing deal on a 2017 Nissan Murano Platinum Midnight Edition! The baddest car on the lot and he made sure I was the one to get it! Overall best customer service i have ever had at any place! Would 10/10 recommend everyone who is looking for a nissan to go to Vince, at Nissan of Elk Grove! More

Excellent Service Steven Karsten was knowledgeable and helpful. He worked very hard to make sure that we received the best quality service. Definitely recommend him whe Steven Karsten was knowledgeable and helpful. He worked very hard to make sure that we received the best quality service. Definitely recommend him when purchasing a car. More