Nissan of Elk Grove

I visited this dealership early Monday afternoon and was properly greeted by the sales rep Maverick America. I set his expectations on what I wanted to accomplish. Maverick had a meeting and introduced me properly greeted by the sales rep Maverick America. I set his expectations on what I wanted to accomplish. Maverick had a meeting and introduced me to another salesman Rick. Rick was polite and assisted me in looking for vehicles within my budget. At that point in time I was unable to find a vehicle that would meet my needs. After looking further at other dealerships with the stereo typical "used car salesman approach". I was looking for a more specific vehicle and had found it online. I went back to Nissan of Elk Grove and spoke to Maverick due to my satisfaction with our previous interactions. He remembered my criteria I discussed with him several hours earlier and went to work to find the vehicle I found online. It was the car I have been looking for. Maverick was great, very kind and professional through the whole process. I feel he did his job as I expect it to be done and had a smile the whole time, even though I may have been a bit difficult at times. I really appreciate his time and kindness and professionalism. More

In comparison to the way we were originally treated at Maita Nissan in Sacramento, Nissan of Elk Grove by far exceeded our expectations with their professionalism, courteousness, over-the-top positive att Maita Nissan in Sacramento, Nissan of Elk Grove by far exceeded our expectations with their professionalism, courteousness, over-the-top positive attitude, excellence in customer service and, most of all, outstanding team work. On Wednesday evening, 5/1, Jim and I were politely greeted by Maverick (Nissan of Elk Grove) while looking at a silver 2013 370Z roadster. We really didn't have questions about the car since I had been driving a silver 2004 350Z roadster for the past several years. Maverick confirmed that Nissan of Elk Grove takes trade-in vehicles and that they could put together any sort of vehicle package if I emailed him my list of options. He then allowed me to get a feel for the interior and I was satisfied with the overall introduction of the 2013. Still, I wasn't convincing myself that I really needed to have this car and I would "get back." Maverick emailed me to thank us for our visit and to remind me to send him my list of options. On Thursday, 5/2, I spent the morning researching online options, for example, which dealership had what inventory, what I could expect to pay and with zero percent financing, how it would work in my monthly budget. I also searched KBB and Nada Guides for a price on my 2004 Z and feel I came up with a trade-in figure that would be fair to both me and the dealer. By mid-morning, I had a pretty good idea of the price I would present to them if/when I returned. On Friday, 5/3, after going back online to research other car options, > I telephoned a sales rep (Rick?) with Maita Nissan to check if the white 350Z roadster was still on their lot. It took awhile for Rick to locate it on his end because he said there was no 2013, only a 2012. (Upon subsequent research, I realized that there was only a white 2012 350Z Touring available.) Rick advised me that there was a 2012 on their lot and the price had been reduced…which would take care of the depreciation from 12/31/12 to current. It made sense and I wasn't particular about the year so I advised him of my trade-in value request and that if this deal is to happen, I want it swift and no hassles. I advised that I had already done my homework and I know what I will pay for the vehicle. I made an appointment to see him about 6:00 pm. Before we drove into Sacramento, I called to confirm that Rick would be there. Jim and I walked into Maita Nissan and were greeted "hello" and Ron, the sale rep, left us standing there alone. He walked away with some other employee (could have been a detailer) and they had a silent conversation for about five minutes. (yellow flag #1…seemed odd, getting a negative vibe.) Immediately, we had our proverbial antennae up. A special note that there were no other customers in the entire dealership to warrant this type of greeting. When Ron did finally acknowledge us, he said unfortunately Rick had some family issue to take care of so he was not there. (yellow flag #2…I specifically asked if Rick was going to be there and he had said yes.) Then finance guy, ___________, came up to greet us and finally took us out to the garage to see the vehicle. The Z was not a Touring but a base model Z. When I advised him that his website had a different vehicle listed, he answered that "they have a new computer service…." (yellow flag #3…feeling my intelligence was just insulted.) We asked to take it on a test drive and it took probably 10 minutes for them to "find the key fob." (yellow flag #4…I had an appointment and they should have been ready to go. Definitely a "slow down" tactic.) The sale went downhill from here as once we were walked into Ron's office, Ron began hand writing > the application, complaining that the internet is so slow and making an over-the-top effort to slow down our buying process. Jim Hanley was clearly irritated with the process, to say the least, and requested that they get someone to inspect the trade-in and get the deal going. Finance guy walked in and gave us the new car cost and trade-in value. He said the trade-in was going to auction, they wouldn't be making any money and we should meet him half way on the difference. (yellow flag #5…feeling like I was just lied to since I had already done my homework and I clearly was fair on the trade-in value.) When finance guy advised me that there was no zero percent finance on the 2012s, I had had enough of their old school sales tactics. I ripped up my paperwork and told everyone around that I am done with them. Meanwhile, Ron had never actually typed anything into the computer. NOTE TO MAITA NISSAN, OLD SCHOOL TACTICS DO NOT WORK ON TODAY'S BUYING CUSTOMER. PLEASE TAKE A LESSON FROM NISSAN OF ELK GROVE below. At around 9:00 pm on Friday, 5/3, we drove to Nissan of Elk Grove (from Sacramento) with a fowl distaste for dealers. We were pleasantly greeted by staff…and I make special note that there was all sorts activity going on and staff o'plenty to accommodate. While Jim Hanley approached the sales manager with our plan to put a deal together, I was immediately greeted by Toan, who assisted with my test drive, since Maverick was working with another client. Toan showed me how the "manual" transmission/hand pedal features worked and was not freaked out when I tested the car's "umph." Upon returning to the dealership, Maverick took over and started the paper process…using a computer! During this time, Jim Hanley came back with the price from Dave L (which was in line with my targeted price), the monthly payment (which was in line with my calculations) and the trade-in value for the 2004 Z (which was what I offered). While the documents were transferred to the finance department for review, Maverick give us a tour of the Nissan service dept, offered us refreshments, explained how to use service coupons, etc…always stopping to ask if we had any questions. To be honest, I believe I have never been given a tour of any dealer facility so this is a GREAT "welcome to our family" presentation. By 11:45 pm or so, after signing all the docs with Dave H, we had made an appointment for the first vehicle service and drove our new car home. On Saturday, 5/4, we drove back to Nissan of Elk Grove to follow up on some outstanding issues and to "donate" the 2004 Nissan Z car cover. We were immediately accompanied by Maverick to the parts department to purchase a new cover for the 2013 Z. As the evening before, the staff was incredibly NICE. Maverick never left our side, patiently waiting with us at the parts department until the completion of our transaction. Toan also acknowledged our presence with his friendly greeting. Maverick continued to email me throughout the week to remind me to write this review. Note to Maverick, we'll take our Starbuck's card now! And Dave H took care of an issue that was nagging at us the following week. NOTE TO MAITA NISSAN, ARE YOU PAYING ATTENTION?? More

It was a pleasure to work with Mr.Keane in purchasing my new Nissan Frontier. Everything went smoothly from the beginning even though it was busy at the time. He didn't leave us alone to ponder for long per new Nissan Frontier. Everything went smoothly from the beginning even though it was busy at the time. He didn't leave us alone to ponder for long periods of time which was a big plus for me. Even with the finance department backed up with other buyers he made sure we were comfortable and kept us in the loop. He was very personable which also made the waiting not an issue. I would strongly recommend your dealership to my friends interested in purchasing a car based on Mr Keanes customer service along with other staff I interacted with at your dealership. On a side note, despite finance being overwhelmed at the time, at no time did I feel rushed through the paperwork. It's likely my next vehicle purchase will be through your dealership. More

Maverick was great very helpful knew how to talk to his customers and i would recommend him to my friends to purchase a vehicle. he is a very upbeat person who follows up with his customers. customers and i would recommend him to my friends to purchase a vehicle. he is a very upbeat person who follows up with his customers. More

When I walked into the door of the dealership I was greeted right away, and directed to a young salesman name Maverice America. He sat me down in his office and allowed me to tell him why I was at the greeted right away, and directed to a young salesman name Maverice America. He sat me down in his office and allowed me to tell him why I was at the dealership. He then showed me the vehicle which I leased. He was very informative about my concerns, so I agreed to try a lease and see how things would work out. The paperwork was clear and no hiccups, very low stress event, everyone of the employees greeted me as I passed them in the showroom. After a walk through tour of the facility and the employees working in different areas, customer service; parts; repair shop and service writters, I felt a part of the atmosphere. I came as a customer and left as a friend. Thanks Maverick and the entire Elk Grove Nissan Staff. More

Dave, Cruz, and Leo were outstanding during my April 2nd, 2013 service visit. They were professional, knowledgeable, friendly, and very customer focused. Dave listened very carefully to my concerns, effectiv 2013 service visit. They were professional, knowledgeable, friendly, and very customer focused. Dave listened very carefully to my concerns, effectively priced my parts and service hours, and performed follow-up action items as promised. Cruz was also very helpful assisting me with a parts issue. She went out of her way and worked with one of the mechanics to provide me the requested parts information. Leo was able to resolve a very complex wiring problem and several fuel pump related issues on my 1990 300ZX.. He is truly an outstanding mechanic with many years of experience and excellent mechanical skills. The entire Nissan team was truly outstanding! The teamwork, customer focus, and highly knowledgeable staff exceeded my expectations. I was 110% satisfied with my service visit. More

My last post was done to the wrong person so I needed to set the record straight. Matt Heldrich was my salesperson when we went into purchase the new car and I just wanted to say his warmth and professional set the record straight. Matt Heldrich was my salesperson when we went into purchase the new car and I just wanted to say his warmth and professional manner was perfect. His knowledge of my car was great and I would highly recommend him to ant and all my friends ! More

Maverick and Vu are great and very r nice and professional. Keep up the great work. I will definitely recoomend both of the to my families and friends. professional. Keep up the great work. I will definitely recoomend both of the to my families and friends. More

Maverick was very polite, friendly, and courteous. This was my first car buying experience and Maverick made me feel comfortable and made sure that all of my questions were answered no matter how dorky the was my first car buying experience and Maverick made me feel comfortable and made sure that all of my questions were answered no matter how dorky they were. Our visit was full of laughter and that's really important, in my opinion. I really appreciate all that Maverick has done for me. David was great. Even after I signed the initial contract he continued to work on my loan and was able to lower my monthly payments slightly. That just goes to show that even after everything is a done deal customers are not forgotten. I loved my experience at Nissan of Elk Grove and look forward to returning there for my car buying needs as well as referring customers to these fine young men. Thanks guys! More