Nissan of Elk Grove

Fuel sending unit went south on an 07 Xterra, which caused SES/MIL light to turn ON after filling up gas tank. This is a known issue with Xterras, Pathfinders, and Frontiers. The service manager help caused SES/MIL light to turn ON after filling up gas tank. This is a known issue with Xterras, Pathfinders, and Frontiers. The service manager helped to resolve the issue in a timely manner with Nissan taking care of the bill. Great service dealer and will definitely recommend to other people for service repairs and car sales. More

My only concern is that a problem listed by the person who serviced my car wasn't discussed with me by the service rep. I didn't see it on the paperwork until I had gotten home, something about a gurgling who serviced my car wasn't discussed with me by the service rep. I didn't see it on the paperwork until I had gotten home, something about a gurgling noise and suggestions to service the cooling system. It would have been nice to have discussed that and what was involved. In their defense, there were more pressing concerns regarding my service that were the primary focus of the visit and those were handled to my satisfaction. More

The service I received at Elk Grove Nissan was excellent. The problem with my Altima was properly diagnosed and resolved to my great satisfaction. I would highly recommend this dealership to friends and fami The problem with my Altima was properly diagnosed and resolved to my great satisfaction. I would highly recommend this dealership to friends and family. More

The only service to my vehicle was an oil change, so I assume the quality will be acceptable. I believe the quote I received for four new tires and an alignment was too high. Therefore, I will purchase ti assume the quality will be acceptable. I believe the quote I received for four new tires and an alignment was too high. Therefore, I will purchase tires from another establishment in the near future. More

More coupons would be helfpul for future services. This visit was quick and easy. It was cold outside and when I was looking at cars, to possibly purchase, there was no one who came out to greet me or help visit was quick and easy. It was cold outside and when I was looking at cars, to possibly purchase, there was no one who came out to greet me or help me. I had 2 teenagers with me so I am sure someone saw me. Also, the hours for service worked well and to my advantage. Thanks. More

I went in for an oil change. I was told my wiper blades needed to be replaced. I thought, why not. As I was driving home I realized something was different. I noticed my front wipers were now visible. needed to be replaced. I thought, why not. As I was driving home I realized something was different. I noticed my front wipers were now visible. The back was hanging low. I returned and the back was adjusted. Fine. The fronts were different wipers. I was told they were better. I can't say I am happy with those. I notice them every time I drive my car. I don't believe the old ones stuck out that much. They seemed to be almost under the hood. Had I known the wipers would be changed along with the blades, I may not have done it. I have yet to see how they hold up when it rains hard. More

Most impressed with personal attention given to each customer. Also impressed with the sense of personal responsibility and ownership each employee demonstrated to solving the customer's problems. And customer. Also impressed with the sense of personal responsibility and ownership each employee demonstrated to solving the customer's problems. And most impressive of all, I was overwhelmed with the sense of teamwork the members of your service department demonstrated while I was there. My service person had gone to lunch and I needed to leave to meet a deadline in my schedule, and the other service dept members actually jumped right into the situation to enable me to be able to get my vehicle and get on my way. If I were the manager of this dealership, I would be so so proud of my personnel and would do everything possible to make sure they stay employed with me forever. They are invaluable!!!!! More

Was able to get service appt on short notice and in afternoon. While waiting, I perused new vehicles. Nothing available that I was interested in- the Altima SR 2010. Watched the news and waited, remai afternoon. While waiting, I perused new vehicles. Nothing available that I was interested in- the Altima SR 2010. Watched the news and waited, remainder of vs. Car was a bit behind promised time but still acceptable and freshly washed. The salesman encountered when looking on lot not particularly helpful. (Don't recall name) More

Kim and John were a pleasure to work with during my recent experience in the service department. The transmission on my Nissan Maxima gave out just after 60,000 miles which was the warranty period. KI recent experience in the service department. The transmission on my Nissan Maxima gave out just after 60,000 miles which was the warranty period. KIm worked with Nissan to have the expense of a remanufactured transmission covered. After having the transmission replaced, the emission system malfunctioned and John was able to have the repairs covered by the warranty as well. Both Kim and John listened to my concerns and made every effort to resolve the issues. After picking up my car, John called me to be sure that everything was working properly. I am thankful to Kim and John for looking after my best interests and appreciate their help! More