First a Shout out to Thomas Her of Nissan Elk Grove..
All I have to say is that I was not happy with one purchase...and Thomas and the crew wasted no time to see to my needs!!! I'm very in pressed with his knowledge and his thoughtfulness for his customers...
Please give this man a Raise!!!
"Happy with Mazda!"
Khanh my sales guy was amazing. He is funny, honest, and worked hard to get me what I wanted. Highly recommend this dealership and staff
"Excellent services, Mr.Soneja and Mr. Vu are very helpful."
Wow, I love Love this Nissian Elk Grove Dealership. Mr. Soneja and Mr. Vu are so Knowledgeable. They made it so easy for me to purchase the car. They went through every little step and explained it to me. Excellent services and friendly. I will recommend all my friends and family for this dealership.
First of all, I have a Mazda, not a Nissan, so I'm not sure why they asked me to give my review here, but oh well.
When we bought the car, we also bought a scheduled maintenance plan for five years or 75,000 miles, whichever comes first. The last time I brought my car in to be serviced (about 8 months earlier) they told me that I had one oil change + tire rotation left on my plan and that they would give me a complimentary one as well once the plan expired. How nice of them!
I took the car back into the quick lube today for my last scheduled maintenance, but it turns out that the five years was up and my plan had expired. No problem, I still had the complimentary one, right? Wrong. "We can't find any record of your plan, and we don't know anything about a complimentary oil change," they said. They called the guys over at Mazda who said the same thing.
At this point, I walked over to the Mazda/Nissan building (the Mazda building is under construction) and explain the situation to the agent there. He says that he can't find my plan either and keeps me waiting for about 30 minutes while he goes in and out of his office, talking to different people and looking for my plan.
Eventually, he starts getting frustrated and asks me if I "want him to pay for my oil change" to which I say "that would be nice, yes" and he replies "Well don't beat around the bush." He leaves the office again to go talk to someone, and while he is out I hear him ask "should I tell him to get lost or what?"
When he returns, he tells me that I'm good to go. I just need to go back to the quick lube. When I arrive, the guy there says alright we'll go ahead and do it, as long as you leave a good review for us here, handing me a card with a URL that led me to this page (again, Nissan not Mazda).
I ended up getting my complimentary oil change, so I really can't complain. Now I am here, leaving this glowing review. Overall it was a really great experience and I would love to do it again sometime. Thanks, guys!
"Best Nissan Dealer Around in NorCal "
- Alexis Lynn
Have bought 3 cars here through Christian. All smooth transactions. Will definitely be back for a 4th! Didn’t feel pressured at all. He honored his deal all the way through.
"Good people great car "
- Aced Out
The processing was very nice and didn’t haggle with me . Gave me great offer on my trade in (more than I was I expecting). The sales staff and everyone involved were fully engaged and catered to my needs and wants. Any obstacle they overcame and made my feel comfortable with my decision. No pressure
"Great customer service!"
The service I received from Be was beyond great. He worked with me and made sure that I got the best rate possible! He was also very patient and answered every question I had.
Thanks for helping me out, Be!
"My new car buying experience "
I had an accident recently. Two of my cars were totaled at once. I had to buy a new car. My experience with Elk Grove Nissan was all positive. Vu was a very knowledgeable and helpful salesman. His efficiency had me in and out in no time. He was very thorough in everything he did, answered all my questions and gave me extraordinary service. Joseph Luiz was instrumental in guiding me through the process. He made my financing a breeze, and was able to steer me in the right direction about the vehicle I chose. Stellar service all around. I got such a good deal that I can’t even believe it! Elk Grove Nissan really has taken care of me!
"I love Nissan of Elk Grove"
I recently traded in my Rogue for an Altima with the help of Steve from sales. Steve was able to answer my questions and was readily available prior to my purchase. Upon my arrival the car I was initially interested in was already ready for me to test drive. The process was quick and easy. There was quite a wait to get to the finance department since they were busy but Steve made sure to check on me and my child. There are complimentary snacks and beverages in the waiting area. Steve even provides us with some pizza as we waited. Once we got to the finance dept. we were helped by Vu who was personable, efficient and straight to the point.
Other Employees Tagged:
"My Ultima Twin "
Darian is a no pressure and very straightforward easy to work with salesman this is my 5th Nissan and I will keep coming back THANK YOU